Mildmay Medical Practice

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Trusted family practice with minor appointment challenges

My family and I have been loyal patients at this medical practice since I began secondary school in 1990, and we've consistently received satisfactory care. As a result, I'm puzzled by the negative reviews this practice has received. The sole challenge I've encountered recently is the increased difficulty in scheduling appointments with the doctor over the past four years. However, I attribute this to the well-known strain on the National Health Service. Beyond this minor inconvenience, I can honestly say I have no significant complaints about the practice.

Rude gp ruined my long-standing medical experience

I've been a patient at this medical practice since 1998 and rarely seek medical attention, believing in avoiding unnecessary strain on the NHS. Throughout the years, most doctors have been professional and courteous. However, there is one female GP from the Antipodes who is extraordinarily discourteous, dismissive, and confrontational. During one incident, she phoned me back and verbally attacked me, claiming she had to attend to a dying patient and that my concerns were trivial, after I inquired about a prescription cancellation without prior notification. While I acknowledge my prescription issue was indeed minor compared to a terminally ill patient, her approach and professional conduct were completely unacceptable. She offered no apology or explanation for her actions. This was not an isolated incident of her unprofessional, abrupt, and somewhat erratic behaviour, but certainly the most memorable. As a result of these repeated experiences, I am actively seeking to transfer to another medical practice as soon as possible.

Amazing medical practice with exceptional care

I'm genuinely astonished by the numerous negative critiques of this medical practice! Without a doubt, it stands as the most exceptional healthcare provider I've ever encountered. Each physician demonstrates remarkable compassion and genuine engagement.

Terrible medical practice with zero compassion or competence

I'm giving them the minimum rating of 1 star only because a zero-star option doesn't exist. Their professional incompetence is truly remarkable. My wife was a patient for several years, consistently experiencing subpar service or encountering bizarre incidents that required my intervention, often needing me to calm her and personally visit the surgery to resolve issues. Eventually, she became so uncomfortable that she refused to attend appointments alone. The medical staff are hostile, demonstrating a profound lack of empathy, frequently making inappropriate and offensive comments, creating an overwhelmingly negative atmosphere. I'm attempting to convey our experience without delving into excessive detail... Ultimately, I filed formal complaints during the last two encounters, and predictably, the practice manager manipulated the process to dismiss them. Our resolution? We transferred my wife's care to Barton House GP, located on the opposite end of Albion Rd. The difference is extraordinary. If you're seeking a medical practice, I strongly advise steering clear of this establishment - they are fundamentally incompetent. Choose Barton House instead.

Shocking healthcare failure left me without essential care

Abysmal patient support led to my removal from medical records without any communication after relocating, which has critically impacted my diabetes management. The healthcare team failed to inform me about re-registration requirements, resulting in my inability to obtain essential repeat prescriptions. I'm now forced to rely solely on the emergency 111 service for accessing vital medication.

Worst customer service ever at this place

Front desk staff are completely incompetent and discourteous.

Terrible service and long wait times

Endured an excessively long wait exceeding an hour. Absolute worst general practitioner's office ever. During my previous visit, I languished for 45 minutes before seeing the nurse, with the reception staff repeatedly claiming another patient was being treated. However, upon entering, the nurse casually admitted no one was actually present. I'm completely fed up with their unprofessional and misleading conduct.

Skilled doctors and excellent medical care

Professional medical staff and attentive care. Skilled physicians who know their craft. Definitely worth considering for your healthcare needs.

Terrible reception and unhelpful medical staff nightmare

The customer service here is abysmal. The receptionist clearly has no interest in interacting with patients. Completely lacking in problem-solving skills, empathy, or basic courtesy. She repeatedly instructed me to wait for a doctor's callback, which never materialized. As a result, I ended up in the emergency room, where the doctors expressed frustration that my general practitioner hadn't addressed my concerns earlier.

Terrible healthcare experience with unhelpful staff

Terrible customer support with unhelpful front desk staff who consistently refused to schedule an appointment for me. I was forced to go to the emergency room, and after doctors from UCLH sent them a communication, they suddenly want to provide treatment. Their approach is completely unfair and the receptionists are extremely discourteous.