Mill Road Surgery

Great service with flexible scheduling

The staff here are incredibly welcoming, and scheduling is always convenient whenever I require medical attention.

Persistent problems with mill road surgery

MY 2ND COMPLAINT To: NHS England and Mill rd surgery– Patient Complaints Subject: Formal Complaint and Request for Support – Mill Road Surgery Dear Sir/Madam, I am submitting a formal complaint about Mill Road Surgery and seeking urgent intervention to ensure I can continue to access appropriate NHS healthcare. I have experienced persistent and significant failings in my care at Mill Road Surgery that have profoundly impacted both my physical and mental wellbeing. These repeated issues represent what I consider a serious breach of professional medical duty. Prescription Problems I consistently received incorrect prescriptions. For instance, when requesting Doverbet, the surgery repeatedly provided an alternative medication that proved ineffective. Prescription processing often took two to three weeks. Medication was illogically split between "Pharmacy2U" and a local pharmacy, forcing unnecessary additional trips despite my intention to use a delivery service. These experiences caused substantial frustration and inconvenience. Dermatology Referral & Psoriasis Despite multiple requests for a psoriasis referral, the surgery repeatedly failed to process or place me on the appropriate list. Consequently, my psoriasis dramatically spread, covering approximately 75% of my body and causing extreme physical distress. My condition became so severe that my skin would split and bleed, rendering walking nearly impossible. During my worst period over Christmas, my sister had to assist me due to my limited mobility. Proper treatment only commenced after I filed a formal complaint. Upon receiving appropriate medication, my condition finally began improving, demonstrating the significant harm caused by their repeated care failures. Complaint Management I have previously submitted two formal complaints regarding these issues. Rather than addressing them, the surgery requested I retract my complaints, which I initially considered to potentially improve our relationship. Following recent events, I cannot in good conscience withdraw them, as the care deficiencies remain serious and unresolved. Surgery Incident I want to be transparent about the incident leading to my removal. I was so emotionally distressed, angry, and unstable that I cannot fully recall the conversation. I was not in control of myself. This was not intentional aggression, but a result of my mental health crisis following years of inadequate care. I sincerely regret what occurred and hope NHS England will view this as evidence of my health deterioration, rather than a reflection of my character. Impact The recurring prescription errors, delayed dermatology referral, and complaint mismanagement caused physical pain, mental health decline, and unnecessary suffering. My psoriasis became extensive and severe due to treatment and referral delays, which I believe were entirely preventable with timely, appropriate care. My Requests 1. Immediate support in registering with a new GP practice – I cannot be left without primary healthcare. 2. A comprehensive, independent review of Mill Road Surgery's care management, specifically addressing delays, prescription issues, and failures surrounding my dermatology referral and treatment. 3. An examination of how my complaints were handled, including the request to retract them. 4. Acknowledgment of the health impact – the surgery's repeated failures caused unnecessary suffering and condition deterioration. I emphasize my commitment to moving forward constructively and working respectfully with healthcare providers. However, I believe Mill Road Surgery must be held accountable for their failings, and I urgently need NHS England's support to ensure I receive the healthcare I am entitled to. Yours sincerely, Shame I couldn't give zero stars

Compassionate and efficient admin team at mill road

Managing tasks at a general practice can be demanding, yet the administrative staff at Mill Road clinic consistently demonstrate exceptional support and professionalism, coupled with a warm approach. They address inquiries efficiently and maintain clear communication, always informing patients about any potential delays or changes in processing. Much appreciation for their dedicated service.

Terrible doctor terrible experience never again

Terrible experience. I'm switching healthcare providers and won't be returning to this practice.

Mixed medical care with hit-or-miss service

Your interaction with this medical practice hinges on navigating their specific procedures and connecting with the right staff. To secure an appointment, make sure to call precisely at 8am, even before their official opening at 8:30, since they don't offer online booking. Generally, the physicians have more flexibility in approving requests compared to the front desk staff. Not all doctors are created equal here, so it's crucial to be strategic about which GP you see. Based on my personal encounters, I can confidently suggest Dr. Niemczuk and Dr. Irina as reliable practitioners.

Awful service and impossible booking experience

Absolutely dreadful experience. Scheduling an appointment is an overwhelming challenge, and the front desk personnel are discourteous and unhelpful to the point of frustration.

Worst medical service ever terrible patient care

The front desk staff display a complete lack of courtesy, abruptly terminating calls when patients seek information. The general practitioner refuses to facilitate hospital referrals, forcing patients to seek alternative routes - in my case, traveling to Peterborough hospital just to secure a transfer to Addenbrookes. Their conduct was characterized by an unacceptable standard of professional engagement. The entire experience was thoroughly unsatisfactory.

Compassionate care made my screening test easy

I recently underwent my initial cervical screening at this clinic. The nursing staff was incredibly kind and provided a comprehensive explanation of the procedure. Scheduling the appointment was also hassle-free, with minimal hold time when calling to book.

Disappointing service with zero customer care

Disappointing experience marked by a complete absence of compassion and professional conduct. The staff demonstrated a shocking disregard for customer care, handling the situation with remarkable insensitivity. Their approach was cold, detached, and utterly unhelpful, leaving me feeling frustrated and undervalued. The interaction fell far short of basic customer service standards, revealing a profound lack of understanding and genuine concern for the customer's perspective.

Excellent healthcare with caring and efficient staff

I've been a patient at this medical practice for a couple of years, and I'm thoroughly impressed. The healthcare professionals, including doctors, nurses, and reception staff, are consistently caring and quick to respond. Scheduling appointments, whether by phone or in-person, is straightforward and hassle-free. Compared to medical centers in London, this surgery stands out as an exceptionally good healthcare provider. Anyone seeking a reliable local medical practice should definitely consider this one.

Compassionate care for our family through the years

This medical practice is truly outstanding. They have been our trusted family doctor for an extended period, and we've consulted numerous physicians over the years. As my mother has grown older and encountered various health challenges, the staff have continuously demonstrated compassion and proactivity in coordinating referrals, diagnostic procedures, and medical interventions. I can confidently say they have never disappointed me.

Terrible doctor with awful bedside manner

I encountered an incredibly discourteous physician at this practice, identifiable by his long hair and glasses. Upon expressing my desire to see a different doctor during my next visit, they deliberately scheduled me at the Cherry Hinton location to ensure I would still encounter the same practitioner I wished to avoid. His demeanor was overwhelmingly patronizing and subtly antagonistic. As a result, I am actively seeking to transfer my medical care to another surgery.

Terrible service and endless waiting for medical appointment

I'm forced to give a 1-star rating due to the lack of a negative option. This general practitioner is absolutely terrible. Attempting to schedule an appointment means enduring a 1.5-hour phone wait, during which they never answer. I hung up and redialed, only to face the same endless waiting. The calling staff shows zero responsibility. As an international student, I've wasted 1000 pounds annually through their mishandling of IHS payments. I'll definitely escalate this complaint to higher management. This experience epitomizes the worst possible customer service.

Terrible healthcare experience with endless frustrating delays

Absolutely terrible customer service. Their phone lines are constantly unresponsive, and they send patients to get blood tests without providing the necessary paperwork, resulting in test cancellations. The wait times for securing a general practitioner appointment are excessively lengthy and frustrating.

Skilled surgeon but unpredictable staff assignment

Excellent procedure, with the sole drawback being the preference for a consistent primary care physician rather than whichever doctor happens to be on shift.

Terrible healthcare experience avoid this practice

Terrible - absolutely dreadful. The entire practice is a disaster. Many doctors display a shocking lack of interpersonal skills and bedside manner, while the front desk staff are equally dismissive and unaccommodating. Every interaction is consistently unpleasant. There's just a single physician who appears competent. My advice: seek medical care elsewhere to avoid this overwhelming disappointment.

Compassionate doctor shines amid nhs challenges

While the current state of the NHS isn't ideal, I must express my sincere gratitude to Dr Ramesh. He truly paid attention to my concerns, maintained a serene and understanding demeanor, and made me feel genuinely supported and secure. His approach was compassionate, thorough, and entirely professional - precisely the qualities one would seek in a general practitioner.

Exceptional care and staff make this place shine

The front desk team has consistently demonstrated exceptional kindness, professionalism, and a commitment to outstanding service. Every physician and medical professional I've encountered has been both approachable and competent, delivering high-quality care. I'm completely baffled by any contradictory accounts I've read.

Worst surgery ever avoid at all costs

My patience with Mill Road surgery has completely evaporated, and I'm astounded they continue to operate without being scrutinized or closed down. While I recognize staffing challenges can affect any healthcare provider, this surgery's problems extend far beyond personnel shortages. Our experiences have been consistently dreadful over multiple years, revealing a systematic failure rather than isolated incidents. Despite our deep respect for NHS professionals, this particular practice is simply unacceptable. The administrative team perpetually appears chaotic and fundamentally disorganized. Patients must constantly follow up on every document and referral, appointments vanish without notice, and each visit guarantees a different GP. Locum doctors rotate through unpredictably, seemingly indifferent to continuity, which undoubtedly leaves administrative staff struggling to manage the resulting confusion. Staffing incompetence and disorganization are fundamentally undermining this surgery's ability to provide adequate care. In our personal experience, these deficiencies have potentially compromised medical outcomes. We've received incorrect medical guidance, witnessed repeated failure to fulfill promised actions, and found securing an appointment virtually impossible. I do not make such statements casually, but I strongly caution anyone to seek alternative GP services before encountering the problems we've experienced.

Terrible service that left me completely frustrated

Absolutely the most disrespectful and subpar service I've ever experienced.