Mill Road Surgery

Incompetent admin destroys travel medication plans

Absolutely appalling administrative service. I submitted a prescription request last week, clearly specifying the items needed, delivery location, and quantity for three months (as I'm traveling and my doctor approved a 3-month supply). Upon visiting the pharmacy, I discovered they hadn't received the prescription. After contacting the surgery, I learned they'd only sent one month to the incorrect pharmacy. The receptionist advised me to submit another request for the remaining two months and promised to resend the original to the correct pharmacy. When I followed up three days later, the issue remained unresolved. They claimed they would complete it by that afternoon. With my departure from the UK imminent, I'm now forced to anxiously hope they'll follow through, requiring me to collect the prescription just before leaving. The entire situation is completely unacceptable.

Grateful for medical care when feeling under weather

Finding medical professionals available when you're feeling under the weather is truly a blessing!

Consistently solid medical care for years

I've been a patient at this clinic for three years now. Overall, they provide excellent care, are dependable, have a straightforward approach, and their wait times are consistently short.

Exceptional local practice with caring and efficient service

I've been a patient at this medical practice for over two decades and have consistently had a positive experience. Appointment and phone consultation wait times are minimal. The communication here is excellent. As someone who oversees care homes in the area, I can confidently say that other larger medical facilities (which shall remain nameless but are truly terrible) force patients to wait in lengthy phone queues for up to an hour. Whenever possible, I recommend this surgery for all the individuals under my care. It's a compact, welcoming general practice that also serves as a training ground for new medical professionals through Addenbrookes. If anyone encounters issues with the reception staff, I suggest bringing those concerns directly to the practice manager, who I'm confident will carefully consider and address them.

Challenging admin but responsive when it matters

The administrative setup has some shortcomings (misplaced documents, poor communication), yet critical matters and scheduling are handled effectively. It seems they're making sincere efforts despite challenging circumstances and staff transitions.

Compassionate doctors and caring staff make healing easy

Dr. Yeung and Dr. Ellis are truly exceptional healthcare professionals. Jasmine, one of the receptionists, was incredibly kind and welcoming to both my mother and me during our visit.

Terrible customer service that drives me crazy

Impossible to reach their customer service through any means - phone, email, app, or website. It's completely ridiculous and frustrating.

Terrible admin ruins good medical practice

The medical professionals—doctors and nurses—provide excellent care, but the administrative staff are incredibly incompetent. Over the past half-year, there have been three separate instances where my prescription was not forwarded to the pharmacy, which left me without critical medication. I'm now forced to proactively contact the pharmacy to verify whether the medical practice has even submitted the prescription request.

Frustrated and waiting for a gp callback nightmare

I've been attempting to contact my general practitioner multiple times over several days. For four consecutive days, the response has been a promise of a callback, yet no one has ever reached out. Yesterday and today, I experienced the exact same frustrating scenario. While I understand they're likely overwhelmed, this treatment is unacceptable. If they're unable to return calls, they should simply be upfront instead of making false promises and wasting patients' time. I'm deliberately avoiding the accident and emergency department because I recognize their current pressures, but general practitioners are meant to provide support. Instead, I'm constantly left on hold and receiving hollow commitments to call back. The situation has become completely absurd and unacceptable.

Terrible healthcare service for disabled patients

horrible disrespectful treatment towards individuals with disabilities forced me to exit the medical center today after a 30-minute wait for my scheduled appointment the facility was vacant yet they completely disregarded my presence the front desk staff were incredibly discourteous and abandoned me without the leg support pads they had initially committed to providing I wish I could rate them lower than one star considering their appalling approach to patient care they should be ashamed of themselves

Surprisingly great service despite negative online reviews

I was initially apprehensive due to the negative feedback online, but I'm thrilled to report that my experience has been completely contrary to those criticisms. From the registration process to receiving prompt communication and scheduling appointments, everything has been smooth. Moreover, the staff have been incredibly friendly and helpful throughout my interactions with them.

Frustrating healthcare with glimmers of medical hope

Unhelpful front desk staff and an absurdly complex prescription process that feels like navigating a bureaucratic nightmare. Despite these frustrations, the doctors themselves are actually quite pleasant and personable.

Loyal customer loves their exceptional service team

I've been loyal to this establishment for more than four decades, and the staff consistently provides top-notch, outstanding customer service.

Terrible service and unhelpful medical staff nightmare

I encountered numerous issues with this medical practice from the start. During my initial patient registration, they misplaced my submitted forms, causing significant delays in securing a GP consultation. After multiple frustrating phone calls, the registration was eventually resolved, but they consistently refused to set up my online access, preventing me from using essential platforms like the NHS app. Their response to my attempts to resolve this was particularly unprofessional, with staff even calling to reprimand me when I sought a solution. The GP consultations were equally disappointing. Despite having a recent specialist diagnosis from a local hospital, the GP refused to prescribe medication, instead subjecting me to an exhaustive 15-minute interrogation before admitting her lack of expertise and offering no assistance. The sole positive interaction was with an out-of-hours GP who effectively treated an infection that the Cherry Hinton Branch Surgery's GP had previously ignored—likely due to her apparent unreliability, with the receptionist having to track her down and my eventual consultation feeling rushed and perfunctory. In my opinion, this practice falls far short of acceptable medical care, and patients should seriously reconsider choosing them.

Terrible customer service at this awful place

The front desk staff treated me with complete disrespect, leaving me thoroughly frustrated and upset with my experience.

Compassionate care beyond my medical expectations

Compassionate and supportive medical professionals.

Great medical care despite unfair online reviews

I wish individuals would refrain from posting negative comments that don't accurately represent the true quality of service, as such reviews can potentially discourage others. The medical staff here are exceptional and demonstrate genuine compassion. I've been a patient at this practice for more than four years, and I'm more satisfied than ever before.

Inconsistent service from new reception staff

The staff composition has significantly shifted over the past couple of years, which I believe has disrupted the workplace's cohesiveness and smooth operations. While I'm fully aware of the immense pressures facing the team and strive to maintain empathy, I've noticed that some of the recently hired front desk staff lack the same level of genuine understanding and warmth that characterized their predecessors who have since retired.

Horrible healthcare experience at addenbrooks hospital

staff at addenbrooks are completely unhelpful, constantly demanding unnecessary blood tests, the front desk personnel lack basic courtesy, and when they contact you about test results, they dramatize everything to sound like a dire medical emergency, making the whole experience incredibly stressful and unpleasant

Fantastic healthcare in cambridge with caring doctors

After relocating to Cambridge last year, I've already visited the Surgery twice during the COVID period. The medical professionals demonstrated remarkable compassion, providing excellent in-person care and implementing outstanding pandemic safety protocols. One physician who examined me regarding my persistent back pain went above and beyond, offering valuable non-medical guidance about specific exercises. Following these recommendations has significantly improved my condition after years of discomfort! Interestingly, when my prescription encountered issues with my preferred pharmacy - requiring three separate visits - I creatively managed by using mild over-the-counter pain relief and continuing the suggested exercises. This approach not only saved me money but also reduced my exposure to potentially harsh medications. In total, I've encountered two wonderful doctors and a practicing medical professional at this Surgery. I sincerely hope other patients experience the same high-quality care, especially considering the diverse range of physicians available here.