Mill Road Surgery

Exceptional healthcare with compassionate staff

Once again, Mill Road surgery has provided exceptional service, with a wonderfully supportive receptionist and the outstanding Dr Carpenter delivering top-notch care.

Terrible surgery with unhelpful staff and frustrating service

At 61, I can confidently say this is the most disappointing medical practice I've ever encountered. The reception team lacks basic courtesy, though that's hardly surprising these days. The physician I consulted was utterly indifferent to my concerns. Their website is a nightmare, constantly redirecting to the NHS site, making appointment scheduling an exercise in frustration. Managing repeat prescriptions is equally challenging - medications vanish without explanation, and I'm forced to arrange in-person consultations, which is nearly impossible to coordinate with my work commitments.

Exceptional healthcare service that truly cares

Over nearly two decades, I've consistently received top-notch, compassionate, and professional care from every staff member at this medical practice. Securing urgent doctor appointments has always been straightforward, and the receptionists have been remarkably helpful, even proactively following up about my appointments - which is truly exceptional given the current healthcare challenges. Dr. Foley deserves special recognition for her extraordinary kindness during two particularly challenging consultations. The on-site pharmacy is dependable, and they've now added a physiotherapist to their services. While acknowledging the immense financial and time pressures facing medical practices today, I was genuinely uplifted by small touches like the potted flowers. The new system might not be flawless, but I'm confident they'll address any issues as effectively as possible. My heartfelt thanks to the entire team.

Terrible healthcare experience with unhelpful medical staff

Terrible healthcare experience with zero access to a general practitioner. Each time I schedule a consultation, I'm palmed off with a paramedic who lacks basic medical knowledge and comprehension of patient symptoms. Despite booking a 10:20 appointment, I was forced to wait 45 minutes, and their only excuse was being "busy" - yet they would have immediately cancelled had I arrived just 3 minutes late. The reception staff are equally incompetent and unresponsive, appearing completely unable to listen or assist when patients make requests. Absolutely frustrated and let down by the entire medical practice.

Frustrating scheduling with no flexibility or control

The scheduling process is incredibly frustrating. You're forced into a 7:30am slot without any input, making it impossible to coordinate your personal commitments. The lack of flexibility means you have no way to arrange time away from work in advance, which creates significant logistical challenges for patients trying to manage their medical appointments.

Compassionate care through years of family milestones

I've been a patient at this medical practice for a decade, and my family has consistently received excellent care. Throughout my three pregnancies, I was supported wonderfully by the team. Heartfelt thanks to the Mill Road staff for their outstanding service.

Terrible customer service that wasted my time

Received a last-minute cancellation via text message, instructed to phone and reschedule, but the line is perpetually busy. When attempting to use their website, I encountered similar difficulties navigating the booking process. The entire experience has been incredibly exasperating and deeply annoying.

Amazing care from dr leonhardt and team

Outstanding medical procedure. The physicians are incredibly attentive and provide ample personal attention. Dr. Leonhardt leads the surgical team with exceptional skill.

Amazing first visit to my new doctor

Visited the medical clinic for my initial appointment, and the front desk personnel were incredibly kind and supportive. Dr Gunawardena was absolutely fantastic.

Great care at mill road medical centre

Superb medical practice that I cannot praise enough. The front desk staff consistently demonstrate exceptional helpfulness. Their recently implemented booking system is user-friendly and functions brilliantly. Dr Morant is absolutely wonderful and truly represents the best of Mill Road's medical care.

Unhelpful doctor ruins medical consultation experience

The reception staff were pleasant enough. However, the doctor I consulted seemed completely disinterested in understanding my concerns and consistently interrupted me from the moment I began explaining my medical issues. The entire interaction was incredibly frustrating. I have no desire to return to this practice. The doctor appeared to believe they knew everything and suggested my medication was ineffective simply because I had been taking it for a year. This comment clearly demonstrated a lack of preparation and professional knowledge, as the statement was fundamentally incorrect. When I challenged this assertion, the doctor could not provide any alternative recommendations. Isn't this precisely why medical consultations are supposed to be carefully screened by professionals, especially with the system changes planned for January 2025? The appointment felt more like a sales pitch than a genuine medical consultation. I left feeling even more distressed and unsupported. The doctor offered absolutely no assistance with my condition. I cannot recommend this practice to anyone.

Terrible customer service and endless phone wait

I attempted to connect with a representative via phone for more than 20 minutes, but ultimately abandoned my efforts. The entire interaction was incredibly frustrating and disheartening.

Worst medical care ever experienced by a patient

One star is far too kind. My friend encountered nightmarish challenges scheduling an appointment, with the process dragging on for months. Upon finally securing a slot, she visited due to concerning heart and kidney symptoms, yet inexplicably received ear medication instead. The medical staff completely disregarded her primary health concerns, repeatedly misplaced her blood test results, and bizarrely proposed an asthma diagnosis without conducting any actual testing or providing treatment. Their incompetence is staggering - she left the appointment in a state of total panic, overwhelmed by their profound medical negligence. Understandably, she is now seeking a new healthcare provider, having been left seriously unwell for weeks with zero indication that the staff genuinely cared about her well-being.

Terrible service that left me completely frustrated

Utterly unbelievable... impossible to schedule a consultation via phone or internet. Wasted half an hour attempting to resolve the issue with zero success - it's completely unacceptable. Being deflected with vague references to official protocols - one can only sympathize with elderly individuals facing such bureaucratic obstacles.

Exceptional care from compassionate medical professionals

I want to express my gratitude to the entire surgical team over the past month, with special appreciation for Dr. De Silva and Ashley, who were incredibly helpful and compassionate today. My sincere thanks to them.

Amazing healthcare with compassionate doctors and staff

Truly the most exceptional general practice clinic I've encountered. Admittedly, they can get crowded, and calling during busy hours might mean slightly more brusque receptionists - yet they've consistently been attentive, going to extraordinary lengths to ensure I receive proper care and necessary referrals. Dr De Silva stands out as my preferred physician; every consultation has been characterized by his warmth, humor, and genuine approach. While healthcare systems can sometimes be exasperating, this particular practice has never disappointed me - they've been absolutely fantastic!

Worst customer service ever, avoid at all costs

Absolutely terrible customer service, they constantly deflect and dismiss. I spent the entire morning making repeated calls, attempting to schedule an appointment, but was repeatedly informed that no slots are available. I've already filed a complaint and am contemplating escalating this issue further.

Excellent service with a friendly touch

Consistently demonstrating professionalism and maintaining a respectful demeanor.

Amazing service with a friendly healthcare professional

Tracey consistently demonstrates exceptional customer service with her friendly demeanor and helpful attitude. When I needed an urgent medical consultation on 16/12/24, she promptly and efficiently scheduled a same-day appointment for me.

Terrible bedside manner leaves patient feeling unheard

I encountered a profoundly frustrating interaction with Dr. De Silva during our consultation. Right from the beginning, his demeanor was detached and unsympathetic. Given my complex medical situation, I struggle to articulate my concerns precisely, and his apparent indifference made me feel marginalized and bothersome. Upon questioning the appropriateness of his communication style, he displayed no recognition of his insensitivity. I concluded our conversation feeling completely disregarded and utterly disappointed. This falls drastically short of the compassionate medical care I require, and I am now seriously contemplating transferring to a different medical practice.