Mill Road Surgery

Compassionate care that truly helped my mental health

This medical practice truly stands out. The front desk staff are compassionate and empathetic, and I genuinely feel the entire team is committed to patient well-being. As someone battling mental health challenges and seeking support, they significantly eased my journey today. I'm grateful for how approachable my healthcare provider is. I encourage others to appreciate their efforts, as they are sincerely dedicated and more than competent in their care.

Worst booking system ever frustratingly complicated

Scheduling an appointment here is an absolute nightmare. The process of booking a surgical consultation is incredibly convoluted and frustrating. If the rating system allowed it, I would have given this experience zero stars without hesitation.

Compassionate doctor who truly understands patient needs

I've been a patient at this medical practice for an extended period! Certainly, COVID impacted this surgery, just like everywhere else, and we all experienced our share of stress and irritation... but whenever we could consult our doctors, their support and expertise remained consistently excellent. Dr. Hein Leonhardt, my personal physician, truly listens and has guided me through some incredibly challenging health circumstances, demonstrating complete understanding and professional approach while providing precisely the treatment I required. He genuinely deserves recognition for his patience and dedication - these doctors absolutely merit high praise and should be celebrated for their remarkable work.

Exceptional care for our brave little patient

Exceptional medical procedure - compassionate physicians - provided outstanding care for our young son - deeply appreciative

Unprofessional doctor made my medical experience terrible

Got a call from an on-call physician who was incredibly discourteous and uncooperative. I ended up hanging up on them, as the entire interaction was utterly pointless.

Compassionate care from a wonderful physician

I was fortunate to have a wonderful physician

Frustrating experience with inconsistent communication and delays

The personnel seem pleasant, but I encountered significant frustration with their scheduling. My initial appointment was abruptly cancelled on the day, forcing me to reschedule, and the next available slot was a staggering 2.5 weeks away. Adding to my disappointment, I received conflicting information from different staff members regarding my diagnosis. Despite these interactions, I remain just as uncertain about my medical condition as when I first arrived.

Amazing care and top-notch surgical experience

Top-notch surgical experience. They consistently demonstrate exceptional care and empathy, coupled with excellent medical infrastructure and amenities.

Compassionate nhs heroes saving lives with kindness

Exceptional care provided by the entire team, particularly impressive given the current challenges facing the healthcare system. The paramedic practitioners are truly outstanding - both incredibly warm and highly competent.

Amazing doctor who truly cares about patients

Dr. Foley truly stands out as an exceptional physician. Her dedication to my infant has been remarkable, and she has significantly boosted my confidence as a first-time mother. She embodies professionalism and compassion in the highest degree. I cannot recommend her strongly enough!

Compassionate care from amazing medical team

A compassionate and attentive medical team that provides excellent patient care.

Terrible service and impossible to reach reception

We were instructed to contact them at 8am to schedule an appointment, but after two weeks, we remain unable to connect with their reception as every single call gets disconnected. Avoid this place entirely, or you'll never manage to get an appointment.

Terrible customer service that wasted my time

Constantly stuck in phone queue limbo, only to be abruptly disconnected time and again. Scheduling an appointment seems nearly impossible, and even basic phone communication is a frustrating challenge.

Frustrating surgery with terrible communication and service

Contacting the surgical center by phone is an exercise in futility. The front desk staff seems determined to obstruct any attempt to secure an appointment. I'm seriously considering finding a different medical practice that actually values patient communication.

Amazing healthcare service at mill road surgery

I'm compelled to share how exceptional the care is at Mill Road surgery. Every time I've needed an appointment, I've been able to secure one on the same day, and the reception team consistently demonstrates remarkable helpfulness and warmth. I want to express my deepest gratitude to all the staff members who are delivering truly outstanding service. I cannot emphasize enough how impressed I am with my experiences here. My sincere thanks to everyone involved.

Exceptional customer care beyond my expectations

Incredible customer care! Chantelle and Alash provided exceptional support throughout my experience. Chantelle demonstrated remarkable professionalism, meticulously walking me through each stage and demonstrating genuine concern for my well-being. Absolutely outstanding service that truly exceeded my expectations. I'm deeply appreciative of their fantastic help.

Horrible receptionists destroy patient care experience

The reception staff at this GP surgery are unbearably rude and unprofessional. My history with this practice has been challenging, but today's experience was particularly appalling. The receptionists sit at their desk with an attitude that suggests they're doing everyone a massive favor by merely answering the phone. They mechanically ask "how can I help?" without any genuine intention of helping. I submitted a repeat prescription request over a week ago and received a cryptic text telling me to discuss medications with a GP. Despite multiple attempts to secure an appointment, these receptionists consistently claim no doctor is available. When I urgently explained my critical need for medication, having already waited 40 minutes on hold, they abruptly terminated the call. Their complete lack of empathy and unwillingness to listen is shocking. These receptionists are a serious detriment to the healthcare organization, displaying an arrogance and rudeness that is completely unacceptable. I sincerely hope management reviews their performance and takes immediate disciplinary action.

Incredible healthcare team at mill road surgery

I've been a patient at Mill Road Surgery for several years, and I must say their medical staff are truly exceptional. The doctors and nurses are fantastic, and the receptionists who handle phone calls are equally delightful. I have absolutely no complaints whatsoever - they deserve a perfect 5-star rating.

Worst medical practice ever terrible service

Absolutely dreadful experience with this medical practice since joining last year. I've struggled to schedule appointments and have been completely neglected regarding my medication. They've left me without any pain relief for five months, insisting on a blood test for naproxen, yet I've received no response. I'm unable to contact them due to lack of phone credit, and I've genuinely made multiple attempts to resolve this issue. I'm currently without my essential medications and suffering without any pain management.

Terrible healthcare experience with unresponsive medical staff

The service quality has drastically deteriorated. After enduring a four-week wait for a GP phone consultation, we were left completely disappointed when no call materialized. To make matters worse, their communication has completely broken down, with no one answering the phone for the past two days. Absolutely unacceptable.