Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable strengths in clinical care alongside significant concerns about administrative processes. Many patients praise the doctors' professionalism, compassion, and responsiveness, alongside courteous reception staff and clean facilities. However, a substantial portion of feedback highlights persistent difficulties with appointment booking, including incorrect information from reception staff, long waits for preferred doctors, and challenges accessing same-day appointments. Phone responsiveness has been problematic for some patients, with reports of disconnections and extended hold times. Additionally, concerns emerge around referral management, with patients experiencing administrative delays and lack of follow-up communication.

The digital booking system receives mixed reviews—some patients appreciate its efficiency and responsiveness, while others find it problematic, particularly regarding accessibility for older patients or those with limited technological capability. A few patients reported dismissive attitudes from reception staff during booking interactions, though many others describe welcoming and helpful experiences. The practice environment is consistently described as clean and well-organised, and nursing staff are frequently noted as supportive and compassionate.

When patients can access appointments, the quality of clinical care is generally highly regarded. Doctors demonstrate attentiveness to concerns, and the practice's organisation of services—including in-house pharmacy and specialist access—is appreciated. The inconsistency between positive clinical experiences and frustrating administrative interactions suggests that service quality varies significantly depending on the patient's interaction pathway.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

82.10 %
Great

Care

81.20 %
Great

Respect

70.40 %
Great

Seen on time

71.80 %
Great

Filter

TA

Taylor A. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and efficient staff

Recently transferred to this medical practice, and it's been a remarkable improvement from my previous one. The reception staff are incredibly courteous, handling all inquiries with remarkable efficiency. Medication is processed immediately, and consultations are swift and smooth. Dr. Sobethan Nanthakumar, whom I consulted, was particularly outstanding - demonstrating genuine care and understanding. I sincerely hope they maintain this exceptional standard of service going forward.

More Info
LB

Linda B. Google 10 months ago

Rating

Excellent!

Compassionate care at its medical best

Superb availability whenever required. Every doctor demonstrates remarkable attentiveness to my concerns. The front desk staff are extremely competent and supportive. From my perspective, I'm hard-pressed to identify any potential enhancements for Millbarn.

More Info
VM

Valerie M. Google 11 months ago

Rating

Bad!

Terrible medical service with zero patient communication

Completely ineffective when it comes to referral-based appointments. If you're unaware of your referral, they make no effort to contact you, leaving you stranded in their system with no communication or follow-up.

More Info
MN

Megan N. Google one year ago

Rating

Excellent!

Exceptional healthcare service that truly cares

Every interaction I've had with this medical practice since joining has been exceptional. The entire staff demonstrates warmth, empathy, and a genuine commitment to patient care. Just this morning, I submitted an online request, and within 60 minutes, the reception staff reached out, I received a comprehensive consultation with a doctor, and obtained the necessary medication. I'm truly delighted that I selected Milbarn as my healthcare provider. Sincere appreciation.

More Info
CC

Chris C. Google one year ago

Rating

Excellent!

Smooth sailing at millbarn medical center

My initial visit to Millbarn today was for a GP-recommended consultation, involving a 30-minute drive. The location was straightforward to locate, with abundant parking available. The facility was immaculately maintained, and the personnel were exceptionally courteous and supportive.

More Info
BE

Brian E. Google one year ago

Rating

Average!

Frustrating online system ruins great medical practice

Bizarre digital scheduling platform for bookings While the personnel are consistently accommodating, the online triage mechanism perpetually undermines the overall rating. Simpson centre practice abandoned this system several months back.

More Info
AS

Antony S. Google one year ago

Rating

Bad!

Finally doctors who actually listen and care

I'm relieved to have moved and discovered healthcare providers who genuinely prioritize my well-being. Living with high blood pressure, I experienced complete indifference from Millbarn, who seemed unconcerned about managing my condition. In contrast, my current medical team represents a welcome change, demonstrating true compassion and expertise - qualities I believe Millbarn has abandoned during the pandemic era.

More Info
RG

Ross G. Google one year ago

Rating

Excellent!

Amazing healthcare service with friendly staff

Absolutely the best medical practice I've encountered. They're incredibly quick to process online booking requests and frequently offer same-day consultations. I cannot speak highly enough about their service.

More Info
TN

Troi N. Google one year ago

Rating

Excellent!

Amazing healthcare team with compassionate care

An absolutely outstanding medical center that truly stands out from the rest. Every staff member, from the receptionists to the doctors, demonstrates exceptional professionalism and genuine care. Appointments are always smooth, wait times are minimal, and the quality of medical attention is top-notch. I feel incredibly fortunate to be registered here and cannot recommend this practice highly enough. They consistently provide compassionate, thorough, and efficient healthcare that makes patients feel valued and well-supported.

More Info
PM

Peter M. Google one year ago

Rating

Excellent!

Great service with perfect timing

The setting was incredibly welcoming and relaxing, and they were precisely on time. The advice and direction provided were top-notch and extremely helpful.

More Info
MI

M I. Google one year ago

Rating

Excellent!

Excellent healthcare with friendly staff at millbarn

The medical professionals at Millbarn Medical Centre deliver exceptional care, distinguished by their swift and efficient digital communication platform. The front desk team exhibits a courteous and supportive approach. Mohamed Issa MBE

More Info
AJ

Angela J. Google one year ago

Rating

Excellent!

Exceptional care and healing at medical centre

Fantastic healthcare facility!!! Dr Gill is truly exceptional! Completely resolved my health concerns. An incredibly efficient and well-run medical practice.

More Info
JJ

Josie J. Google one year ago

Rating

Excellent!

Exceptional care that truly listens and supports patients

I've never encountered such an exceptional medical practice before. The staff truly made me feel heard, and they took their time with me, unlike my previous healthcare providers. This clinic stands out as incredibly attentive and comprehensive in their approach to patient care!

More Info
MB

Maria B. Google one year ago

Rating

Excellent!

Compassionate care despite technical difficulties at clinic

During our recent visit, Chris at the front desk went above and beyond to assist us, especially considering the computer system was experiencing technical difficulties. Dr. Dan Kinsey demonstrated exceptional compassion and, most importantly, truly listened to our concerns. He has proactively scheduled a follow-up appointment to ensure ongoing care and provide consistent support.

More Info
TB

Tony B. Google one year ago

Rating

Excellent!

Swift service with exceptional customer care

Reached out via internet around 8 in the morning, and everything was completed by half past eleven. Exceptional courtesy and expertise were evident at every stage. Heartfelt appreciation goes out to the team. We truly feel fortunate to have such outstanding service.

More Info
ZM

Zoe M. Google 2 years ago

Rating

Excellent!

Compassionate doctor made my medical anxiety disappear

During my initial consultation at Milbarn medical centre, I can genuinely affirm that the encounter was exceptional. I encountered some challenges while completing the online registration, which initially caused me significant stress. Prior to my arrival, my nerves were highly strung and anxiety was overwhelming. However, my consultation with Mr Gill completely transformed my state of mind. While some might argue that compassion is simply part of a professional's job, it was evident that his genuine concern and sincere interest were heartfelt. I'm deeply appreciative of his approach, and I was pleasantly surprised when my referrals were processed almost immediately. Mr Gill is truly an outstanding healthcare professional. Thank you 🙏

More Info
VK

Vaiz K. Google 2 years ago

Rating

Excellent!

Compassionate doctor and staff exceed all expectations

Dr Mahi Gill consistently demonstrates exceptional compassion, diligently checking in on my health concerns. The administrative team matches this level of attentiveness, providing outstanding support. My spouse and I feel truly fortunate to be patients at such a remarkable medical practice.

More Info
SK

Sally K. Google 2 years ago

Rating

Excellent!

Speedy scheduling that exceeded my expectations

From the moment I reached out at 8:27, I was swiftly scheduled for an appointment by 8:40. The efficiency and responsiveness were truly impressive.

More Info
ND

Natasa D. Google 2 years ago

Rating

Excellent!

Efficient and friendly healthcare for my child

I reached out via their online platform at 11:30 in the morning to inquire about scheduling an appointment for my young son. The response was incredibly prompt, and I was offered a slot at 13:45. We actually arrived a bit ahead of schedule and were seen even earlier, finishing up by 2 pm after collecting our prescription from the adjacent pharmacy. Throughout our three-year association with this medical center, I've consistently been impressed by the exceptional care provided by both the physicians and nursing staff. We feel genuinely fortunate to have selected the Milbarn practice as our healthcare provider.

More Info
PA

Peyman A. Google 2 years ago

Rating

Excellent!

Awesome tool for skill development and growth

Excellent workout session.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01494 675303
  • New Beaconsfield Med Cntr Walkwood Rise Beaconsfield Buckinghamshire HP9 1TX

Patient Experience Summary

Patient feedback reveals a mixed experience at this medical practice, with notable strengths in clinical care alongside significant concerns about administrative processes. Many patients praise the doctors' professionalism, compassion, and responsiveness, alongside courteous reception staff and clean facilities. However, a substantial portion of feedback highlights persistent difficulties with appointment booking, including incorrect information from reception staff, long waits for preferred doctors, and challenges accessing same-day appointments. Phone responsiveness has been problematic for some patients, with reports of disconnections and extended hold times. Additionally, concerns emerge around referral management, with patients experiencing administrative delays and lack of follow-up communication.

The digital booking system receives mixed reviews—some patients appreciate its efficiency and responsiveness, while others find it problematic, particularly regarding accessibility for older patients or those with limited technological capability. A few patients reported dismissive attitudes from reception staff during booking interactions, though many others describe welcoming and helpful experiences. The practice environment is consistently described as clean and well-organised, and nursing staff are frequently noted as supportive and compassionate.

When patients can access appointments, the quality of clinical care is generally highly regarded. Doctors demonstrate attentiveness to concerns, and the practice's organisation of services—including in-house pharmacy and specialist access—is appreciated. The inconsistency between positive clinical experiences and frustrating administrative interactions suggests that service quality varies significantly depending on the patient's interaction pathway.

Appointment

68.50 %
Great

Reception

65.30 %
Great

Cleanliness

82.10 %
Great

Care

81.20 %
Great

Respect

70.40 %
Great

Seen on time

71.80 %
Great
Filter

Order By

Rating