Patient feedback reveals a mixed experience at this medical practice, with notable strengths in clinical care alongside significant concerns about administrative processes. Many patients praise the doctors' professionalism, compassion, and responsiveness, alongside courteous reception staff and clean facilities. However, a substantial portion of feedback highlights persistent difficulties with appointment booking, including incorrect information from reception staff, long waits for preferred doctors, and challenges accessing same-day appointments. Phone responsiveness has been problematic for some patients, with reports of disconnections and extended hold times. Additionally, concerns emerge around referral management, with patients experiencing administrative delays and lack of follow-up communication.
The digital booking system receives mixed reviews—some patients appreciate its efficiency and responsiveness, while others find it problematic, particularly regarding accessibility for older patients or those with limited technological capability. A few patients reported dismissive attitudes from reception staff during booking interactions, though many others describe welcoming and helpful experiences. The practice environment is consistently described as clean and well-organised, and nursing staff are frequently noted as supportive and compassionate.
When patients can access appointments, the quality of clinical care is generally highly regarded. Doctors demonstrate attentiveness to concerns, and the practice's organisation of services—including in-house pharmacy and specialist access—is appreciated. The inconsistency between positive clinical experiences and frustrating administrative interactions suggests that service quality varies significantly depending on the patient's interaction pathway.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience at this medical practice, with notable strengths in clinical care alongside significant concerns about administrative processes. Many patients praise the doctors' professionalism, compassion, and responsiveness, alongside courteous reception staff and clean facilities. However, a substantial portion of feedback highlights persistent difficulties with appointment booking, including incorrect information from reception staff, long waits for preferred doctors, and challenges accessing same-day appointments. Phone responsiveness has been problematic for some patients, with reports of disconnections and extended hold times. Additionally, concerns emerge around referral management, with patients experiencing administrative delays and lack of follow-up communication.
The digital booking system receives mixed reviews—some patients appreciate its efficiency and responsiveness, while others find it problematic, particularly regarding accessibility for older patients or those with limited technological capability. A few patients reported dismissive attitudes from reception staff during booking interactions, though many others describe welcoming and helpful experiences. The practice environment is consistently described as clean and well-organised, and nursing staff are frequently noted as supportive and compassionate.
When patients can access appointments, the quality of clinical care is generally highly regarded. Doctors demonstrate attentiveness to concerns, and the practice's organisation of services—including in-house pharmacy and specialist access—is appreciated. The inconsistency between positive clinical experiences and frustrating administrative interactions suggests that service quality varies significantly depending on the patient's interaction pathway.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Taylor A.
10 months ago
Excellent!
Exceptional healthcare with compassionate and efficient staff
Recently transferred to this medical practice, and it's been a remarkable improvement from my previous one. The reception staff are incredibly courteous, handling all inquiries with remarkable efficiency. Medication is processed immediately, and consultations are swift and smooth. Dr. Sobethan Nanthakumar, whom I consulted, was particularly outstanding - demonstrating genuine care and understanding. I sincerely hope they maintain this exceptional standard of service going forward.
Linda B.
10 months ago
Excellent!
Compassionate care at its medical best
Superb availability whenever required. Every doctor demonstrates remarkable attentiveness to my concerns. The front desk staff are extremely competent and supportive. From my perspective, I'm hard-pressed to identify any potential enhancements for Millbarn.
Valerie M.
11 months ago
Bad!
Terrible medical service with zero patient communication
Completely ineffective when it comes to referral-based appointments. If you're unaware of your referral, they make no effort to contact you, leaving you stranded in their system with no communication or follow-up.
Megan N.
one year ago
Excellent!
Exceptional healthcare service that truly cares
Every interaction I've had with this medical practice since joining has been exceptional. The entire staff demonstrates warmth, empathy, and a genuine commitment to patient care. Just this morning, I submitted an online request, and within 60 minutes, the reception staff reached out, I received a comprehensive consultation with a doctor, and obtained the necessary medication. I'm truly delighted that I selected Milbarn as my healthcare provider. Sincere appreciation.
Chris C.
one year ago
Excellent!
Smooth sailing at millbarn medical center
My initial visit to Millbarn today was for a GP-recommended consultation, involving a 30-minute drive. The location was straightforward to locate, with abundant parking available. The facility was immaculately maintained, and the personnel were exceptionally courteous and supportive.
Brian E.
one year ago
Average!
Frustrating online system ruins great medical practice
Bizarre digital scheduling platform for bookings While the personnel are consistently accommodating, the online triage mechanism perpetually undermines the overall rating. Simpson centre practice abandoned this system several months back.
Antony S.
one year ago
Bad!
Finally doctors who actually listen and care
I'm relieved to have moved and discovered healthcare providers who genuinely prioritize my well-being. Living with high blood pressure, I experienced complete indifference from Millbarn, who seemed unconcerned about managing my condition. In contrast, my current medical team represents a welcome change, demonstrating true compassion and expertise - qualities I believe Millbarn has abandoned during the pandemic era.
Ross G.
one year ago
Excellent!
Amazing healthcare service with friendly staff
Absolutely the best medical practice I've encountered. They're incredibly quick to process online booking requests and frequently offer same-day consultations. I cannot speak highly enough about their service.
Troi N.
one year ago
Excellent!
Amazing healthcare team with compassionate care
An absolutely outstanding medical center that truly stands out from the rest. Every staff member, from the receptionists to the doctors, demonstrates exceptional professionalism and genuine care. Appointments are always smooth, wait times are minimal, and the quality of medical attention is top-notch. I feel incredibly fortunate to be registered here and cannot recommend this practice highly enough. They consistently provide compassionate, thorough, and efficient healthcare that makes patients feel valued and well-supported.
Peter M.
one year ago
Excellent!
Great service with perfect timing
The setting was incredibly welcoming and relaxing, and they were precisely on time. The advice and direction provided were top-notch and extremely helpful.
M I.
one year ago
Excellent!
Excellent healthcare with friendly staff at millbarn
The medical professionals at Millbarn Medical Centre deliver exceptional care, distinguished by their swift and efficient digital communication platform. The front desk team exhibits a courteous and supportive approach. Mohamed Issa MBE
Angela J.
one year ago
Excellent!
Exceptional care and healing at medical centre
Fantastic healthcare facility!!! Dr Gill is truly exceptional! Completely resolved my health concerns. An incredibly efficient and well-run medical practice.
Josie J.
one year ago
Excellent!
Exceptional care that truly listens and supports patients
I've never encountered such an exceptional medical practice before. The staff truly made me feel heard, and they took their time with me, unlike my previous healthcare providers. This clinic stands out as incredibly attentive and comprehensive in their approach to patient care!
Maria B.
one year ago
Excellent!
Compassionate care despite technical difficulties at clinic
During our recent visit, Chris at the front desk went above and beyond to assist us, especially considering the computer system was experiencing technical difficulties. Dr. Dan Kinsey demonstrated exceptional compassion and, most importantly, truly listened to our concerns. He has proactively scheduled a follow-up appointment to ensure ongoing care and provide consistent support.
Tony B.
one year ago
Excellent!
Swift service with exceptional customer care
Reached out via internet around 8 in the morning, and everything was completed by half past eleven. Exceptional courtesy and expertise were evident at every stage. Heartfelt appreciation goes out to the team. We truly feel fortunate to have such outstanding service.
Zoe M.
2 years ago
Excellent!
Compassionate doctor made my medical anxiety disappear
During my initial consultation at Milbarn medical centre, I can genuinely affirm that the encounter was exceptional. I encountered some challenges while completing the online registration, which initially caused me significant stress. Prior to my arrival, my nerves were highly strung and anxiety was overwhelming. However, my consultation with Mr Gill completely transformed my state of mind. While some might argue that compassion is simply part of a professional's job, it was evident that his genuine concern and sincere interest were heartfelt. I'm deeply appreciative of his approach, and I was pleasantly surprised when my referrals were processed almost immediately. Mr Gill is truly an outstanding healthcare professional. Thank you 🙏
Vaiz K.
2 years ago
Excellent!
Compassionate doctor and staff exceed all expectations
Dr Mahi Gill consistently demonstrates exceptional compassion, diligently checking in on my health concerns. The administrative team matches this level of attentiveness, providing outstanding support. My spouse and I feel truly fortunate to be patients at such a remarkable medical practice.
Sally K.
2 years ago
Excellent!
Speedy scheduling that exceeded my expectations
From the moment I reached out at 8:27, I was swiftly scheduled for an appointment by 8:40. The efficiency and responsiveness were truly impressive.
Natasa D.
2 years ago
Excellent!
Efficient and friendly healthcare for my child
I reached out via their online platform at 11:30 in the morning to inquire about scheduling an appointment for my young son. The response was incredibly prompt, and I was offered a slot at 13:45. We actually arrived a bit ahead of schedule and were seen even earlier, finishing up by 2 pm after collecting our prescription from the adjacent pharmacy. Throughout our three-year association with this medical center, I've consistently been impressed by the exceptional care provided by both the physicians and nursing staff. We feel genuinely fortunate to have selected the Milbarn practice as our healthcare provider.
Peyman A.
2 years ago
Excellent!
Awesome tool for skill development and growth
Excellent workout session.