Patient feedback reveals a mixed experience at this medical practice, with notable strengths in clinical care alongside significant concerns about administrative processes. Many patients praise the doctors' professionalism, compassion, and responsiveness, alongside courteous reception staff and clean facilities. However, a substantial portion of feedback highlights persistent difficulties with appointment booking, including incorrect information from reception staff, long waits for preferred doctors, and challenges accessing same-day appointments. Phone responsiveness has been problematic for some patients, with reports of disconnections and extended hold times. Additionally, concerns emerge around referral management, with patients experiencing administrative delays and lack of follow-up communication.
The digital booking system receives mixed reviews—some patients appreciate its efficiency and responsiveness, while others find it problematic, particularly regarding accessibility for older patients or those with limited technological capability. A few patients reported dismissive attitudes from reception staff during booking interactions, though many others describe welcoming and helpful experiences. The practice environment is consistently described as clean and well-organised, and nursing staff are frequently noted as supportive and compassionate.
When patients can access appointments, the quality of clinical care is generally highly regarded. Doctors demonstrate attentiveness to concerns, and the practice's organisation of services—including in-house pharmacy and specialist access—is appreciated. The inconsistency between positive clinical experiences and frustrating administrative interactions suggests that service quality varies significantly depending on the patient's interaction pathway.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience at this medical practice, with notable strengths in clinical care alongside significant concerns about administrative processes. Many patients praise the doctors' professionalism, compassion, and responsiveness, alongside courteous reception staff and clean facilities. However, a substantial portion of feedback highlights persistent difficulties with appointment booking, including incorrect information from reception staff, long waits for preferred doctors, and challenges accessing same-day appointments. Phone responsiveness has been problematic for some patients, with reports of disconnections and extended hold times. Additionally, concerns emerge around referral management, with patients experiencing administrative delays and lack of follow-up communication.
The digital booking system receives mixed reviews—some patients appreciate its efficiency and responsiveness, while others find it problematic, particularly regarding accessibility for older patients or those with limited technological capability. A few patients reported dismissive attitudes from reception staff during booking interactions, though many others describe welcoming and helpful experiences. The practice environment is consistently described as clean and well-organised, and nursing staff are frequently noted as supportive and compassionate.
When patients can access appointments, the quality of clinical care is generally highly regarded. Doctors demonstrate attentiveness to concerns, and the practice's organisation of services—including in-house pharmacy and specialist access—is appreciated. The inconsistency between positive clinical experiences and frustrating administrative interactions suggests that service quality varies significantly depending on the patient's interaction pathway.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Lou S.
2 years ago
Excellent!
Great local healthcare with friendly staff
Incredibly fortunate to have access to such an exceptional medical practice here in Beaconsfield.
Nadia I.
2 years ago
Average!
Nervous but hopeful about milbarn medical visit
I've come across mixed feedback about Milbarn, which has made me somewhat apprehensive. I'm preparing to accompany my sister for her ear examination, and I'm hoping for a positive experience. I plan to share my thoughts and impressions after our visit to the clinic. Appreciate it, Nadia.
Jeanie C.
2 years ago
Bad!
Frustrating customer service nightmare with endless waiting
Got stuck on hold with their phone support, finally reached the front of the line only to be disconnected abruptly! Tried calling back right away and found myself third in the queue once more.
Stuart H.
3 years ago
Excellent!
Compassionate care at its medical finest
Compassionate and Considerate. From the initial welcome to the consultation with Dr Kinsey, you feel genuinely supported. Millbarn, my sincere appreciation.
Maciek K.
3 years ago
Excellent!
Exceptional healthcare with warmth and professional care
What an incredible experience! The front desk staff are delightful, the physicians are both caring and highly skilled, and the facility itself is beautiful and conveniently situated. I couldn't have asked for anything more impressive. My deepest appreciation goes out to the entire team at Millbarn Medical Centre for providing such outstanding care for my loved ones and myself.
Rodrigo P.
3 years ago
Excellent!
Outstanding medical care from a top professional
Consultation with Dr. Gill was exceptionally straightforward, swift, and conducted with utmost professionalism. Greatly appreciated.
Emma W.
3 years ago
Excellent!
Awesome digital healthcare for my little one
Extremely satisfied with this medical facility. Excellent implementation of digital platforms that streamline communication and make interactions swift and convenient. Our infant consistently receives prompt attention whenever necessary.
Tracey M.
3 years ago
Excellent!
Milbarn medical practice truly goes above and beyond
A truly exceptional healthcare service provided by an outstanding group of doctors, nurses, and administrative personnel. It's common to hear people criticize their general practice, and I've personally experienced frustrating challenges with my mother's medical center. I consider myself incredibly fortunate to be a patient at Milbarn. Continue maintaining your excellent standards, as you genuinely represent the best of medical professionalism! SINCERE APPRECIATION!
Robert M.
3 years ago
Excellent!
Compassionate care makes all the difference for elderly
Milbarn truly simplifies looking after my aging father. Their digital platform is incredibly responsive and streamlined. The way they assess whether a phone consultation with a doctor or an in-person visit is needed is consistently thoughtful and precise. The staff are consistently compassionate and understanding. No request seems to be too challenging for them. I'm genuinely grateful to have Milbarn and their pharmacy support me during this journey. MUCH APPRECIATION
Leila S.
3 years ago
Great!
Convenient medical hub with frustrating digital booking system
The recently established medical facility represents a significant advancement, consolidating multiple healthcare practitioners in a single location and enabling direct access to specialists like physiotherapists without requiring an initial general practitioner consultation. However, I perceive the predominantly digital appointment scheduling platform as problematic and anticipate it will pose considerable difficulties for senior citizens and patients with limited technological capabilities.
Rebecca D.
3 years ago
Excellent!
Exceptional healthcare with compassionate and professional staff
I've been visiting Millbarn Medical Centre for a considerable time, and they consistently deliver exceptional service. Whenever I reach out, the staff are consistently professional and responsive, while the doctors are truly outstanding - compassionate, expertly informed, and meticulous in their approach. Their recently constructed facility is impressively designed, featuring a spacious parking area and an in-house pharmacy, which makes the entire healthcare experience incredibly user-friendly. I cannot recommend them highly enough.
Caro G.
3 years ago
Excellent!
Exceptional patient care at millbarn medical centre
I've had multiple interactions with the Millbarn Medical centre lately, and each time I've been impressed by their quick and attentive approach. The physicians and support staff have consistently demonstrated remarkable helpfulness. Their outstanding level of care is something I truly value and am grateful for.
Bimma S.
4 years ago
Excellent!
Compassionate care with a touch of classical charm
The medical professionals demonstrate exceptional dedication, commitment, and empathy. Before the pandemic, the waiting area offered a serene atmosphere with soothing classical melodies playing softly. If you're open to seeing different practitioners, scheduling an appointment is consistently straightforward. While the reception staff can occasionally seem brusque, they are clearly managing a hectic environment and reliably ensure every patient's needs are ultimately addressed.
Jas S.
4 years ago
Poor!
Doctors great but scheduling and service frustrate
The healthcare professionals are competent, but securing an appointment with your preferred physician can drag on for weeks. The front desk staff consistently provide subpar customer service. Excellent doctors, yet the practice's management is deeply flawed. Steer clear if you can.
Nosheen A.
4 years ago
Excellent!
Compassionate ent doctor made my medical visit great
I visited the ear, nose, and throat specialist today at 11:40, and though I can't recall the doctor's name, I was incredibly impressed. The physician was extremely compassionate and provided a comprehensive explanation of everything. I truly appreciate their care and professionalism. Thank you so much ❤️
Richard H.
4 years ago
Poor!
Terrible service ruins potential of great medical centre
Scheduling an appointment here has been incredibly frustrating, as I've repeatedly received incorrect details. During my most recent formal complaint, the manager became defensive when protecting her staff member, even though they had provided inaccurate information. Historically, morning appointments were at 08:00 and afternoon appointments at 13:00. When I attempted to book an afternoon slot at 13:00, the receptionist claimed no appointments were available. Upon questioning the timing, she insisted that both morning and afternoon appointments are now at 08:00, asserting this has always been the case—despite her only working here for two months! Regrettably, I'll be seeking alternative medical practices to register my family, which is particularly disappointing because the surgery actually has exceptional doctors. What a pity.
Hilary R.
4 years ago
Excellent!
Compassionate care made our final journey peaceful
The staff provided exceptional support for my mother during her final moments, and I am deeply grateful. Dr. Calandrini, in particular, demonstrated remarkable empathy, kindness, and accessibility throughout her care.
Judith G.
5 years ago
Excellent!
Awesome team that goes above and beyond
Every interaction with the team has consistently impressed me - they're not only highly competent and professional, but also genuinely warm and friendly. My appreciation goes out to them!
Jess V.
5 years ago
Excellent!
Amazing care at millbarn medical practice
Since relocating to this neighborhood, I'm thrilled to have become a patient at Millbarn. My medical needs have been seamlessly addressed, and the front desk staff consistently demonstrate professionalism and warmth. Dr. Calandrini is truly exceptional - he meticulously examined my medical background and proactively recommended comprehensive treatment for issues that previous healthcare providers had overlooked. The nursing team has also been remarkably compassionate and supportive throughout various medical procedures. I can confidently say that patients receive outstanding care at this practice.
Stephanie F.
5 years ago
Excellent!
Exceptional healthcare at its finest medical centre
I have absolutely no complaints about Millbarn Medical Centre. Throughout my time as a patient, I've consistently been able to access the care I require, from securing same-day consultations to obtaining referrals to other services. The reception staff have always been courteous and supportive. Every medical interaction has met my expectations, and I have consulted with most of the doctors and nurses, each encounter being thoroughly positive. I consider myself fortunate to be under the care of such a skilled and professional team. Additionally, I recently received my COVID vaccine at Millbarn. The entire procedure was seamless and straightforward. I was impressed by how smoothly and efficiently everything was managed.