Millennium Family Practice

Staff listened and acted on waiting area feedback

I've been registered here for years and the staff have always been polite and helpful. Unlike at my previous doctors surgery, I've always been able to see the same clinician and they listen and explain well. I once noticed the children's waiting area had nothing for children and left a note in the suggestions box, and the next time I returned, my suggestion had been listened to and there were lots of children's books available.

Friendly staff made me feel genuinely cared for

The medical practice in this area has consistently provided outstanding care across all staff members, including clinical and administrative personnel.

Felt listened to and treated professionally

I attended an appointment at the practice and received professional, courteous, and friendly service. The healthcare provider handled everything efficiently and with a pleasant demeanor. Highly satisfied with the experience. Five stars.

Staff were dismissive and unhelpful

The experience was quite disappointing and I would not suggest this practice to others. The staff members were not particularly pleasant during my visit.

Felt genuinely cared for by the team

A sincere and wonderful team of dedicated professionals and staff! You are always in capable hands here.

Reception staff could be more welcoming

I recently joined the practice and had my initial consultation. The clinical care provided was satisfactory, however I was let down by the demeanor of the front desk staff. It would be beneficial if the team could engage with patients using a friendlier and more courteous approach.

Friendly staff and compassionate care restored my faith

I'm delighted to have joined this practice. The clinical staff have restored my confidence in general practice and demonstrate professionalism and compassion in their approach. The reception team are equally welcoming and supportive.

Appointment booked without telling me the time

I question how this practice maintains its registration. If you're looking to have a negative experience, this would be the place for it. The team members are unhelpful and seem dismissive. I found them to be lacking in competence; they scheduled an appointment without providing me with the specific time. I believe their approach to treating all patients fairly and with respect requires closer examination.

Friendly reception made the visit pleasant

Positive

Deregistered without issuing transition prescription support

I am submitting this review on behalf of my family member who experiences significant mental health challenges. This practice was expected to provide a prescription for medication to facilitate a smooth transition to a different GP surgery. However, the practice deregistered my family member without issuing the necessary prescription. We are currently working to secure a prescription to prevent potential withdrawal effects when the existing medication supply is depleted. A healthcare professional explained to me that GP surgeries operate as independent businesses providing services to the NHS. Some prioritise business operations over patient care. I will not elaborate further on this point. I have lodged a formal complaint with NHS England regarding this practice's approach and what I perceive as a failure in their duty of care towards my family member.

Nurses brilliant but doctors disappointing

I have decided to leave this practice as of today. While the nursing staff provided excellent care, I found the doctors' service to be significantly below the standard I would expect.

Reception was dismissive about midwife delays

I am in early pregnancy and have been waiting for two weeks without receiving contact from maternity services. When I called to follow up, the person who answered was dismissive and suggested I should be the one initiating contact with my assigned healthcare provider, despite not having been given their details or had an appointment arranged. I was told I should already have a phone number, which I do not possess as no one has reached out to me yet. I feel frustrated with the lack of communication and remain waiting to hear from the maternity team.

Felt heard and well looked after

Excellent experience with the main healthcare provider at the practice.

Couldn't get through on the phone

Quite disappointing 😭😭

Helpful staff who actually listened to me

A very helpful GP service. The clinician demonstrated professionalism, empathy and a pleasant manner. The practice staff were courteous and efficient. Highly recommended.

Staff kept everything running smoothly on the day

Have been with this practice for years and have never experienced any issues with the team. I have consistently found the staff and clinicians to be professional and supportive. When I brought my family in for a recent appointment, I was impressed by how well everything was organised.

Reception staff were unhelpful and dismissive

I would not recommend this practice. I had a disappointing experience with both the reception staff and clinical team.

Couldn't get through on the phone

I would prefer to rate this lower if possible.

Refused tests despite hospital recommendations

After being advised multiple times by the hospital that I needed extended monitoring tests, the doctor declined to arrange any further investigations and attributed my concerns to anxiety. I have been a patient here for many years and feel the service has declined since a previous doctor departed. I am pleased to finally be receiving the additional tests I require, and my readings have improved after being elevated for an extended period. I found the experience disappointing and feel the service fell short of expectations.

Couldn't get through on the phone line

An extremely disappointing medical practice experience. If it were possible to give a rating lower than one star, it still would not adequately reflect my dissatisfaction with this facility.