Millennium Medical Centre

Terrible service with misleading appointment scheduling

Called to schedule a late-day consultation due to my work schedule, and was informed no evening slots were available for a fortnight! I took time off in the morning specifically to secure an appointment. While waiting in line, I witnessed another customer successfully book a 4 PM slot! Their previous statement was completely false!!

Rude receptionist ruins patient's healthcare experience

I attempted to schedule a medical appointment and was instructed by the receptionist to telephone precisely at 8:15am. When I courteously explained that dropping off my children at school would prevent me from calling at that exact time, she retorted, "So is everyone else in Weoley Castle." Her attitude struck me as curt and unaccommodating. While I recognize that medical practices have established protocols, there was absolutely no justification for such a sarcastic comment. Patients should be treated with compassion and consideration, particularly when they are balancing healthcare needs with family obligations. I am thoroughly disheartened by the apparent absence of empathy and professional courtesy.

Terrible medical service that nearly cost me thousands

Typically, I've been satisfied with their services, but a recent incident has shifted my perspective. After breaking my wrist, I needed a medical form completed for insurance to cancel a holiday. The initial phone call seemed promising, and they appeared responsive. However, five weeks later, it took them just one 5-minute call to hastily complete the form - after repeatedly delaying and changing their promised timeline. Upon reviewing the document, I discovered they had incorrectly filled out a critical question that could have invalidated my entire insurance claim and cost me £1,000! Some recommendations for the practice: Having only one person handle these administrative tasks is absurd - every reception staff member should be capable of addressing inquiries, rather than forcing patients to wait for a specific employee to return from holiday or sick leave. If processing a simple form genuinely takes five weeks for a 5-minute task, they should be transparent about this from the initial contact instead of giving false hope and misleading patients. Charging £42 for an incorrectly completed form is absolutely outrageous!!!!

Gail saved the day with her amazing help

I arrived for my procedure with a specific concern, and Gail was incredibly supportive, competent, and thorough. Her assistance put me completely at ease, and I left feeling reassured and satisfied. Gail absolutely deserves top marks for her outstanding service.

Exceptional care when you need it most

I wish I could award more than 5 stars to this medical practice, as they truly merit additional recognition. During an incredibly challenging period in my life, I discovered that both the support staff and the doctors were incredibly accessible and genuinely compassionate. We arrive at their facility seeking assistance and understanding, and they have magnificently exceeded my expectations in every respect. My heartfelt gratitude.

Quick and efficient medical care today

We visited the clinic early today since my husband wasn't feeling well. Upon arrival at 8 AM, seven patients were already waiting. The facility opened right on schedule at 8:15, and my husband received an appointment for 8:40. He was seen by a compassionate physician who quickly sent his prescription to Castle Chemist. I was able to return to work by 9:15 AM, impressed by the efficient and smooth service.

Decades of experience reveal healthcare system's breaking point

I've been a patient at this medical practice for four decades and have extensive familiarity with their operations. Currently, the medical and administrative staff are consistently professional, polite, and welcoming. Despite this, securing an appointment has become incredibly challenging due to what seems like mismanaged business strategies. The practice has overextended itself by accepting too many patients, causing the scheduling system to break down completely. They are simply overwhelmed and operating beyond their capacity. This situation mirrors broader national challenges across various sectors - housing, transportation, healthcare, emergency services, and education. The infrastructure is strained from excessive population growth. Ultimately, government immigration policies and unrestricted border access over the past three decades are directly responsible for the appointment booking difficulties. 😕

Mixed experiences with gp practice but helpful staff

Securing a consultation can be quite challenging. I've discovered that utilizing the NHS app and providing a detailed explanation is the most effective approach. Their communication is consistently prompt. Some of the doctors on temporary placements seem less adept at navigating the community healthcare setting. The permanent general practitioners are truly exceptional. The reception team demonstrates remarkable dedication, invariably striving to address patient concerns. They maintain a predominantly friendly and courteous demeanor. It's crucial to recognize that the reception staff have no control over appointment availability; they're simply doing their utmost within existing constraints. Moreover, the doctors are equally aware of the system's shortcomings, and it would be unfair to blame them 😊

Compassionate nurses save the day with care

After being called back for additional blood tests due to insufficient initial sample or an unchecked test box from my previous nurse appointment, the reception staff were, as always, courteous and efficient in scheduling my new appointment. The center appeared more crowded than usual when I arrived, and I was seen by Clair, who apologized for the delay (I was originally scheduled with Georgie) and explained they were running slightly behind. Clair took the time to address my questions with remarkable grace and understanding. I want to express my gratitude to these ladies for their exceptional patience and kindness, recognizing that their job can be challenging, especially when patients, feeling unwell, may have diminished patience and sometimes unfairly direct their frustration towards the staff. I feel fortunate to have been a patient at this Center throughout my life and want to thank the staff and doctors I've encountered for their remarkable resilience and compassionate approach.

Terrible service and complete customer disrespect

Absolutely revolting. Four separate occasions I was assured of a return call, yet not a single person followed through. I cannot stand this company.

Terrible service forces family to switch medical practice

My partner has been seeing these physicians for more than a decade, and our toddler was also registered with them. Regrettably, they've been compelled to switch medical practices today. Securing an appointment at this clinic is incredibly challenging, and the quality of service is substandard. They've ultimately decided to change surgeries to prioritize our infant's health and welfare.

Terrible service and zero respect for patients

I am utterly frustrated with the service at this medical practice. They abruptly terminated my appointment at the eleventh hour, leaving me stranded without alternative arrangements or the ability to reorganize my day. This is a recurring issue that has happened multiple times before. It's evident they have absolutely no consideration for patients' time or personal schedules. Attempting to contact their reception is an exercise in pure frustration; I've endured endless waiting periods only to be informed there are no available slots, and then subsequently had appointments arbitrarily canceled without any meaningful explanation. The staff appear chronically understaffed, chaotic, and completely apathetic towards patient requirements. Anyone seeking a dependable and compassionate general practitioner should definitively look elsewhere. The complete absence of professional conduct and basic human decency is truly shocking. This medical practice represents a complete misuse of public funds. It epitomizes precisely why Birmingham's municipal finances are in such dire straits.

Terrible service and unprofessional medical staff nightmare

This medical facility is completely overwhelmed with paracetamol and viral cases!!! Essentially, they have no clue how to provide proper patient care, and several of the newer physicians display an incredibly disrespectful demeanor towards patients, actively preventing them from speaking. Truly the most incompetent staff imaginable.

Worst healthcare experience ever frustrating and unprofessional

Every attempt to contact them at the specified time fails, and when I eventually get through at a later hour, no one returns my call. Their persistent COVID-19 message is infuriating, and they continue to send reminders about blood test appointments that I've already completed weeks ago. During one call, I was informed that no appointments were available because three doctors called in sick - it's utterly ridiculous how this facility has deteriorated.

Painfully slow service ruined my entire afternoon

I entered the line as the 10th person around 2:30 in the afternoon, and it took more than two hours before my turn came. While I can appreciate the rush during morning hours, the prolonged wait during a typically slower time of day was completely unacceptable.

Terrible healthcare experience with unhelpful staff

This medical facility is completely unfit to serve as a general practice due to their consistent failures and inability to handle basic communication. Patients are forced to line up outdoors from early morning while feeling unwell, which is utterly unacceptable. Their level of care and customer service is absolutely abysmal.

Terrible service and impossible to book appointments

I've repeatedly attempted to contact them at the same time each morning, and consistently, no one answers. On the rare occasion I manage to get through, there are zero available appointment slots. This medical facility is in complete disarray.

Terrible service from rude and unhelpful staff

The front desk staff display a complete lack of professionalism. I strongly advise against signing up with this organization.

Terrible service and unprofessional staff experience

I've visited this place twice. The receptionist scheduled my appointment for 11:10 after I had already been waiting for 3 hours since 8:35. She simply said "I apologize" but admitted she hadn't actually booked me in. This isn't an isolated incident - I consistently encounter this same frustrating issue every time I come here.

Terrible customer service that wastes my time

Impossible to reach anyone by phone Attempted to call at 8:15 AM and was left waiting for 12 minutes before being disconnected. Subsequent attempts to connect—over 20 in total—finally resulted in speaking with someone, only to be told no callback would be provided. This frustrating experience seems to be their standard practice. The front desk staff consistently demonstrate a dismissive and unfriendly demeanor.