Millennium Medical Centre

Worst medical reception ever avoid at all costs

Terrible front desk service! I'm in desperate need of a prescription and haven't consulted a physician in days. It's impossible to schedule an appointment via telephone. I've encountered no receptionist as unprofessional and unhelpful as the one at this medical practice!

Terrible surgical experience left me deeply unsatisfied

Surgery outcome fell short of expectations, currently experiencing significant dissatisfaction

Terrible service and unprofessional medical staff nightmare

One of the most terrible medical practitioners I've encountered. The front desk staff are incredibly discourteous. If you dare to interrupt their idle chatter, they respond with pure hostility. I'm absolutely planning to transfer my children's healthcare elsewhere without delay.

Terrible service at birmingham gp clinic

The absolute worst general practice in Birmingham. The reception staff desperately need some fresh faces - they spend more time chatting than helping patients. This place is seriously outdated, lacking basic services like appointment reminders. It's ridiculous that we're paying substantial taxes for such inefficient healthcare. Waiting times are absurd, with patients stuck there for nearly an hour just to see a doctor or nurse. Most of us have jobs and responsibilities, and we can't afford to waste entire mornings waiting. Their booking system is equally frustrating - you must call before 9am to potentially secure a same-day telephone consultation, not even an in-person appointment. Now that the country is returning to normalcy, isn't it time for this GP to revert to pre-pandemic operations and provide the service we expect and deserve?

Frustrating service with impossible customer communication

Their expertise is likely top-notch, but accessibility is a major issue. Attempting to schedule an appointment means enduring an endless waiting period on hold, with an hour-long queue seemingly designed to test your patience and sanity.

Terrible customer service and endless waiting queue

Is anyone actually monitoring these phone lines? I've been waiting for three-quarters of an hour and have barely budged in the waiting queue.

Frustrating phone system but decent doctors

Consultations are exclusively conducted through a callback telephone system, which makes accessing medical support challenging. While reaching a doctor is not guaranteed, those who successfully schedule an in-person appointment find the medical professionals competent. However, the current operational approach seems inefficient and potentially unsuitable for meeting the community's healthcare needs.

Terrible medical practice with zero patient care

I've been a patient at this practice for over 20 years, and the decline has been dramatic. Initially, getting a GP appointment was straightforward and convenient. However, the quality of service has steadily deteriorated. The reception staff have become increasingly discourteous. It seems one negative team member gradually infected the entire team's attitude, resulting in consistently abrupt and interrupting behavior. They frequently cut patients off mid-explanation and show no remorse when providing incorrect guidance. The situation has become utterly chaotic, especially post-Covid. Booking non-urgent appointments in advance is now impossible; you must call on the day. Despite dialing immediately when lines open, the queue is instantly full. My personal record is 28 call attempts in 75 minutes, only to be told no appointments remain. The receptionist even implied I was dishonest when I mentioned the persistent queue, which is absurd with 10 people waiting. They've eliminated emergency slots, routinely redirecting patients to the Selly Oak walk-in service. This approach is completely unacceptable. After four consecutive failed attempts to secure an appointment, I was forced to use the walk-in service, which ultimately rushed me to A&E. The Millennium Medical Centre receptionists displayed complete indifference to my escalating heart condition. The A&E staff adjusted my medication - a responsibility that should have been the GP's. When I subsequently tried confirming these changes, I encountered the same bureaucratic nightmare and was again redirected to the walk-in service. Previously, the GPs were tolerable when accessible. Now, not only are the receptionists rude and incompetent, but they also demonstrate a dangerous lack of concern for potentially serious medical symptoms. They're an unprofessional group who deserve termination, not their current salaries!

Disappointing product that did not meet expectations

Completely dissatisfied

Frustrating wait times and unfriendly medical staff

Every time I visit my medical practitioners, I'm guaranteed to spend an extended period in the waiting area, typically around 30 minutes past my scheduled appointment, and the front desk personnel come across as curt and impatient.

Terrible scheduling and frustrating patient management

Overwhelmed with an excessive patient load, they've made scheduling an appointment virtually unattainable.

Worst medical service ever frustrating appointment nightmare

Attempted to schedule an appointment by phone at 8:15, but was greeted by an automated system stating they were closed. Tried again just a minute later at 8:16, only to be told they were fully booked and disconnected without any option to wait in line or speak with a representative. This frustrating scenario repeated multiple times throughout the week, ultimately forcing me to physically go to the location, which was extremely challenging given my medical condition. Even upon arrival, they seemed intent on redirecting me to a walk-in centre. Is this supposed to be a professional healthcare service or a poorly executed comedy sketch?

Exceptional care saved my son's life

I am utterly impressed by this medical facility, with every staff member from front desk to physicians demonstrating genuine compassion and commitment. Recently, my son, who has endured nearly a year of hospitalization, was spared another potential stay, and we feel incredibly fortunate to be in Weoley Castle. It's disheartening that some individuals fail to recognize the exceptional healthcare available to them.

Rude receptionist ruins excellent medical practice experience

I've been a patient at this practice for nearly four decades and have always appreciated the professionalism of receptionists like Lisa, Gail, and Julia. However, the new receptionist is a complete disappointment. Her attitude is incredibly unprofessional—she seems to think she's more important than she is, acting as if she's a doctor when she's clearly not. She needs to learn some basic courtesy and how to interact with patients respectfully. Her behavior is seriously damaging the reputation of this medical office.

Terrible medical centre with terrible service

This medical facility is absolutely terrible. Steer clear of this centre, as it is riddled with disorganization and lacks any semblance of professionalism.

Worst pharmacy service ever terrible customer experience

I'd rate this place zero stars if possible. The elderly staff at reception are completely incompetent. My prescription has been pending for a fortnight, and every phone call yields the same unhelpful response. It's utterly humiliating.

Worst medical practice ever terrible service

I'm completely baffled by the term "doctors" used for this establishment. It's impossible to get anyone to pick up the phone. On the rare occasions someone does answer, they're incredibly discourteous, and scheduling an appointment seems like an insurmountable challenge.

Fantastic service from a reliable pharmacy team

I can't comprehend the negative feedback because this company has consistently provided outstanding service to us. My husband called just yesterday regarding additional medication, and their response was completely professional and prompt. We'll be collecting the tablets today. Many thanks to Liz Rowley.

Great care despite challenges at millennium medical

I appreciate the physicians at this practice, and one of the front desk staff truly excels in providing assistance. In contrast, when I switched to Woodgate, their reception team was incredibly uncooperative, and I've been waiting an entire month just to see a midwife. Compared to other medical practices in this area, Millennium stands out as the superior choice. We often unfairly direct our irritation towards the receptionists, who are actually overburdened and inadequately compensated. It's not their fault that the NHS is crumbling, is it?

Terrible mental health care system fails patients

Complete nonsense, my psychiatrist claims they've transferred prescription duties for mental health medication to my general practitioner. When I ring up after being registered for nearly two months, I'm instructed to call back midweek next week to follow up. I'm getting increasingly frustrated with how casually these critical medications are being treated, as if they're just some trivial over-the-counter remedy. Delay another week and you'll be dealing with a seriously agitated patient, best of luck with that 🤣🤣🤣