Millfield Medical Group
Poor! (72 reviews)
Poor! (72 reviews)
Feedback reflects a mixed experience with significant variation in service quality across different areas. Vaccination services and emergency care have been consistently praised for their professional and efficient delivery, with reception and clinical staff frequently commended for courtesy and compassion during these appointments. However, appointment access remains a substantial concern, with patients reporting persistent difficulty reaching the practice by phone, lengthy waits for available slots, and challenges navigating online booking systems. Reception experience is inconsistent, with some patients describing helpful and welcoming interactions whilst others report dismissive or unhelpful attitudes. Administrative issues including medication supply gaps and processing delays have been noted, alongside concerns about responsiveness to patient concerns and the quality of clinical assessment in some cases.
Several patients have highlighted a perceived decline in service standards over time, particularly regarding appointment availability and accessibility. The shift towards online consultation systems has created barriers for some patients, especially those less comfortable with digital platforms. Communication and courtesy from reception staff varies considerably, and some patients report feeling unsupported when raising concerns or attempting to lodge complaints. Conversely, many patients value the clinical expertise and compassionate approach of certain practitioners, and some have had positive experiences with same-day appointments and efficient online consultations.
The practice demonstrates strong organisation in delivering specific programmes such as immunisations, and several patients have expressed gratitude for responsive emergency care. However, the combination of phone line accessibility issues, variable reception experience, and inconsistent appointment availability suggests systemic challenges that affect overall patient confidence in accessing routine care.
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Feedback reflects a mixed experience with significant variation in service quality across different areas. Vaccination services and emergency care have been consistently praised for their professional and efficient delivery, with reception and clinical staff frequently commended for courtesy and compassion during these appointments. However, appointment access remains a substantial concern, with patients reporting persistent difficulty reaching the practice by phone, lengthy waits for available slots, and challenges navigating online booking systems. Reception experience is inconsistent, with some patients describing helpful and welcoming interactions whilst others report dismissive or unhelpful attitudes. Administrative issues including medication supply gaps and processing delays have been noted, alongside concerns about responsiveness to patient concerns and the quality of clinical assessment in some cases.
Several patients have highlighted a perceived decline in service standards over time, particularly regarding appointment availability and accessibility. The shift towards online consultation systems has created barriers for some patients, especially those less comfortable with digital platforms. Communication and courtesy from reception staff varies considerably, and some patients report feeling unsupported when raising concerns or attempting to lodge complaints. Conversely, many patients value the clinical expertise and compassionate approach of certain practitioners, and some have had positive experiences with same-day appointments and efficient online consultations.
The practice demonstrates strong organisation in delivering specific programmes such as immunisations, and several patients have expressed gratitude for responsive emergency care. However, the combination of phone line accessibility issues, variable reception experience, and inconsistent appointment availability suggests systemic challenges that affect overall patient confidence in accessing routine care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Chris L.
4 years ago
Bad!
Misdiagnosis led to serious spinal complications
Terrible experience with an incorrect initial assessment regarding back pain that persisted for several weeks. This ultimately led to hospitalisation for a serious spinal condition. The long-term consequences of the delayed diagnosis continue to affect me.
Brad D.
5 years ago
Bad!
Phone lines impossible to get through on
Every time I attempt to call, I'm unable to reach anyone. I've been trying for over a week without managing to speak to a member of staff. This is a new issue for me as I haven't experienced this difficulty before. I find the situation quite frustrating.
H D.
5 years ago
Excellent!
Quick and professional vaccine appointment
Excellent service provided during the vaccination appointment, which was handled in a very professional and efficient manner.
Josh D.
5 years ago
Bad!
Reception staff made repeated prescription errors
The reception team's manner was unwelcoming and somewhat confrontational. There have been repeated administrative errors that resulted in gaps in my medication supply on several occasions. When these issues arose, I felt blamed rather than supported, and this ultimately led to changes in my prescription costs. I would recommend considering an alternative practice.
Les M.
5 years ago
Excellent!
Well organised vaccination appointment process
The practice demonstrated excellent organisation in delivering the immunisation programme.
Peter R.
5 years ago
Excellent!
Well organised reception made booking easy
The practice demonstrates good organisation.
Beth C.
5 years ago
Bad!
Couldn't get through on the phone line
Absolutely terrible. I have been attempting to reach the practice for an extended period and have consistently encountered engaged lines.
Samantha J.
5 years ago
Bad!
Receptionist's phone manner needs improvement
The receptionist who answered my call displayed a rather abrupt manner and could benefit from additional customer service training.
Malcolm W.
6 years ago
Excellent!
Staff were friendly and welcoming at each visit
My visits to the surgery have consistently been positive, with the team always being friendly and welcoming.
Emma M.
6 years ago
Great!
Reception staff made me feel welcome and valued
Most of the clinical staff are lovely, and the reception and office teams are equally pleasant. I see a wonderful female clinician at the practice, but unfortunately had a negative experience involving rudeness and judgement from one of the male clinicians recently. Overall, this is one of the better practices in the area, offering a good range of practitioners to choose from.
Jean P.
6 years ago
Excellent!
Paramedics and staff made all the difference
Thank you so much for being there for me during my recent medical emergency. If it were not for you and the paramedics who attended, I have been told that the outcome could have been very different. I am still recovering and currently receiving hospital care, but I am grateful for the swift and professional response I received. Thank you so much for your care and support during this difficult time.
Melissa B.
6 years ago
Poor!
GP dismissed concerns and sent dad home
Absolutely disgusting. My father was unwell and felt nothing was done to help him. He was simply advised to rest and improve his diet. It felt like a cost-cutting approach. My father was admitted to hospital just two days later in a serious condition.