Millgate Healthcare Partnership

First Class Practice.

Attended the warfarin clinic and as always the professionalism, care and attention was first class, from the nursing sister and clerical staff. A first class service that you always get at this practice, whoever you see.

Long wait times made things harder

Having to wait six weeks to be seen for a knee injury while attempting to continue working is completely unacceptable.

Couldn't get through on the phone line

I would not rate my experience positively and would give it a negative score if that were possible.

Felt properly listened to at appointment

I had an appointment with a clinician who was excellent and provided comprehensive support with all my concerns. They were willing to help without any hesitation, took the time to listen carefully to what I had to say, and demonstrated genuine helpfulness throughout the consultation.

Reception staff made me feel genuinely welcome

Had a minor surgical procedure this morning and found the reception team, the clinician I saw, and the nursing staff to be exceptionally kind and attentive. It was a very pleasant experience at the practice 😀

Manager contact details not readily available

I would like to speak with the practice manager or receive their contact information.

Long wait for physio appointment letter

I was informed that a physiotherapy appointment would be available within four to six weeks. However, I am now in my seventh week of waiting and have not yet received an appointment letter.

Impossible to book appointments when needed

It is very difficult to obtain an appointment at this practice. Even when I contact them well in advance, I struggle to secure the specific treatment I need. The appointment system feels problematic and frustrating. I have not received a review of my current medications. The situation is becoming so challenging that I am considering alternative ways to manage my healthcare needs. I feel increasingly desperate and disheartened about the situation.

Staff made me feel genuinely listened to

The entire team at the practice, including reception staff, clinical practitioners, and nursing staff, demonstrated helpfulness throughout my visits. I consistently had positive experiences and appreciated their support. ❤️

Flu jabs organised with impressive efficiency

The flu vaccination appointment was handled in a very efficient manner.

Nurse listened and went the extra mile

I attended an appointment with a member of the nursing staff today. This healthcare professional went above and beyond in their approach, demonstrating genuine care and attentiveness throughout our interaction. They listened patiently to my concerns and provided advice and support that reflected their extensive knowledge and expertise. Their dedication to their role was evident and much appreciated. Thank you for the excellent care provided.

Flexible appointment booking makes scheduling easy

I have consistently been treated with the utmost dignity and respect at this practice by every member of staff, from clinical professionals to the reception team. I regularly receive a message containing a link that allows me to book appointments and select from available dates and times that suit my schedule, whether morning or afternoon. Both my visits and phone calls have been handled in a professional manner, and I have never left feeling let down. All of my inquiries, whether made by phone or during visits, have been resolved to my satisfaction, and my concerns have been thoroughly addressed. I am very pleased that I chose to join this practice's patient list, and I am grateful for the care and support provided by the entire team.

Staff were genuinely helpful and caring

The team here demonstrates exceptional helpfulness and genuine compassion in their approach to patient care.

Friendly reception made the visit smooth

Excellent service. Nothing to complain about.

Attentive staff who really listened to me

No complaints about the attentive staff and excellent healthcare professionals at this practice.

Reception team made us feel genuinely welcome

I have no complaints about the surgery staff. The doctors, nurses, and reception team were all courteous, supportive, and approachable throughout my visits.

Frustrating online forms instead of proper consultation

Attempting to arrange an appointment resulted in receiving a link to complete a form instead of speaking with a clinician directly, and the responses provided were quite limited in detail.

Helpful staff sorted private referral eventually

The team demonstrated professionalism and helpfulness when assisting with arranging a private referral, though it required a few follow-up calls before everything was finalised.

Easy to book and friendly staff

The service is straightforward and convenient to access. The team members are courteous, welcoming and well-informed.

Friendly reception made the visit pleasant

Positive