Millgate Healthcare Partnership

Friendly staff and straightforward booking process

The team here are pleasant and approachable. Scheduling appointments is straightforward and convenient.

Efficient service and prompt phone responses

Consistently efficient service with prompt telephone responses. Appointments are arranged quickly and issues are resolved without delay. Excellent overall experience.

Easy online access for appointment requests

I find it relatively straightforward to use the online platform for submitting requests regarding medical guidance, medication refills, or documentation.

Thorough staff who genuinely listen and care

I attend appointments with the nursing team at least every 12 weeks, and they consistently demonstrate professionalism, clear communication and courtesy. One particular nurse stands out for embodying all these qualities whilst also going above and beyond through their meticulous approach and compassionate manner. Their care made me feel genuinely looked after in a way reminiscent of traditional nursing standards. The GPs, whilst appointments can sometimes be challenging to book through online or telephone channels, are equally thorough in their approach. They take time to listen carefully, conduct proper examinations and arrange appropriate follow-up investigations to fully understand health concerns, which reflects a genuine commitment to patient care. Overall, this practice is a particularly welcoming place to visit when unwell, as the attentive approach of all staff members contributes significantly to feeling better and supported throughout the care process.

Frustrating wait for rescheduled blood test appointment

A scheduled blood test appointment was cancelled and subsequently rearranged for approximately three weeks after the original date.

Helpful receptionists but long phone waits

The reception team consistently demonstrates helpfulness whenever I contact them to arrange an appointment. However, there is a notable drawback regarding the time spent waiting to connect with someone. It feels frustrating to observe the practice welcoming new patients when the existing phone system appears to struggle managing calls from current patients, resulting in extended waiting periods. This raises questions about the practice's priorities and resource allocation. That said, the clinical care I have received has consistently been of an excellent standard.

Helpful support when I needed it most

I was very satisfied with the assistance provided during my time of need.

Friendly reception staff made the visit pleasant

Outstanding experience and I would suggest them to others 👍

Staff were genuinely helpful and kind

Always supportive and friendly team members.

Phone team helpful but hard to get doctor appointments

I found the reception team really helpful when I called. I was able to book an appointment with a healthcare professional, though I did find it somewhat confusing that the practice advertises for new patients while it appears difficult to access doctor appointments.

Quick appointment and thorough explanation given

Excellent service. I completed a form in the morning and received an appointment the same afternoon. I was seen by a healthcare professional I hadn't met previously, who was very professional and thorough in explaining the treatment approach. Everything was clearly discussed with me throughout the consultation. I would recommend this practice.

Receptionist helped me book both appointments

I attended the specialist clinic this morning following some routine blood work from the week before. Both appointments were organised by a particularly supportive member of the reception team at the practice. I was very appreciative of this assistance as I find online booking challenging. I would like to commend everyone involved in arranging my care.

Hard to reach but good for children

For children this practice is excellent, though it can be challenging to access other services. The surgery frequently has limited availability.

Bloods appointment was quick and efficient

Attended for a blood test appointment. The service was very well organised and ran smoothly.

Phone queue frustration outweighs helpful reception staff

I have been a patient at this practice for over 40 years. I have witnessed many changes throughout this time, some positive and some less favourable. The reception team have consistently demonstrated helpfulness, with certain staff members being particularly supportive. In recent years, I have primarily been seen by nurse practitioners rather than GPs. My main concern continues to be the telephone appointment booking system. When calling from 8am onwards, I frequently find myself waiting in a queue of up to 25 callers, and I am subsequently charged for the extended time spent on hold, which appears to be a result of the practice's service provider arrangements.

Quick responses to calls and messages

The surgery consistently provides prompt replies whenever I contact them, whether through telephone calls or written messages.

Online booking made scheduling straightforward and easy

I was particularly pleased with several elements of my visit. The online appointment booking system proved to be straightforward and convenient, enabling me to arrange a consultation without experiencing lengthy telephone delays, which streamlined the whole experience considerably. During my appointment, the clinical team delivered clear and practical guidance that felt personalised to my circumstances, and I appreciated feeling listened to throughout the consultation. Given the considerable demands currently facing healthcare services, the quality of care and operational efficiency I encountered were genuinely noteworthy. I would like to express my appreciation to the team for their commitment and effort.

Reception staff were helpful and attentive

The reception team were all very helpful, friendly and attentive, and the clinician listened carefully and treated us with respect and care.

Prompt appointment and clear answers to questions

Received prompt and professional attention during the appointment, with all concerns and inquiries addressed thoroughly.

Friendly reception made the visit pleasant

Excellent service from the healthcare team at this practice.