Moat House Surgery

Efficient and caring medical service for modern patients

Joined their patient roster in June 2025. Impressively swift in responding to NHS app communications, prescription requests, and overall medical support. Required a medical assessment for work clearance (£125). The consultation was comprehensive and successfully validated by the relevant government authority. Currently reminiscent of a traditional, high-quality English medical practice - a rare find these days 🙏

Mediocre care at best disappointing visit

A fairly standard medical professional with no particularly remarkable qualities or notable shortcomings.

Quick service with a smile

Quick and responsive service, much appreciated.

Compassionate doctor helps navigate perimenopause challenges

Consulted Dr Hassan about my perimenopause-related symptoms, and she provided incredibly insightful guidance. She was extremely knowledgeable and comprehensive in explaining the available support and treatment options for my condition.

Smooth service with top-notch customer care

Highly competent and polished service delivery

Smooth and efficient covid vaccination experience

I arrived ahead of my scheduled slot, and the vaccination process went smoothly without any hitches. The medical facility had clearly planned everything meticulously, with patients being processed efficiently and the next person being summoned immediately after the previous one was completed.

Quick service with friendly staff

Entered immediately without any queue. The employees were incredibly friendly and accommodating.

Quick and convenient airport parking solution

Convenient parking and quick service!

Quick and helpful covid vaccine experience

I was eager to receive my Covid vaccination prior to my trip, and although Greystones couldn't schedule me directly, they helpfully arranged an appointment at the Moahouse surgery. The vaccination process was smooth and comfortable, and I experienced absolutely no side effects afterward.

Quick and painless covid vaccination experience

I visited this medical facility to receive my coronavirus vaccination. Upon arrival, I was warmly welcomed, and the front desk staff guided me to the appropriate entrance. I quickly received my shot and was processed with remarkable speed. The personnel were incredibly professional and streamlined. I was completely finished and out the door before my spouse had even managed to park the car. Absolutely fantastic service! My sincere appreciation to the team.

Excellent service with a smile

Excellent service. Welcoming staff and quick response. Much appreciated.

Quick and smooth covid vaccination experience

I scheduled my covid vaccine appointment and was promptly processed. The medical staff, including both the physician and nurse, were courteous and competent throughout the entire interaction.

Quick shot with minimal discomfort

Got the shot swiftly and aside from a sore arm, experienced no other adverse reactions

Rushed appointment left me feeling frustrated and unheard

Right from the beginning, it was evident that the physician failed to examine my medical history prior to our consultation. Her approach was superficial, merely asking, "How can I help?" without demonstrating any prior knowledge of my situation. Moreover, her demeanor was condescending, coming across as both discourteous and lacking professional courtesy. The interaction became so frustrating that I nearly terminated the discussion, especially considering I was experiencing intense discomfort and was merely attempting to articulate my medical concerns as a vulnerable patient seeking compassionate treatment.

Worst medical practice ever with impossible appointment system

Absolutely dreadful new booking process that appears designed to prevent patients from securing medical consultations. I rang at 9:45 while feeling extremely unwell, and since then have endured 4 text messages and 2 additional phone calls. Despite explicitly requesting a direct call, they persist in sending impersonal messages... and still no appointment scheduled. At this rate, I could potentially expire before receiving any medical attention from this practice! Furthermore, I contacted your complaints line back in January seeking a callback from the Practice Manager, and to this day, I've received absolutely no response. Your superficial Google replies are completely meaningless, and quite honestly, this entire medical surgery requires a comprehensive investigation into its systematic failures!

Compassionate doctor who truly listens and cares

Dr Osbourne was exceptional. Although I'm not a frequent medical patient, I found her expertise and support to be outstanding. She attentively heard my worries and offered practical guidance that effectively alleviated my concerns.

Exceptional doctor with quick and caring approach

Dr Osborne was truly exceptional during my consultation. Seeking more information about my skin, I scheduled an appointment with her. Her examination was meticulous, and upon identifying some concerns, she promptly arranged a referral to a dermatology specialist. Remarkably, I received the dermatology appointment within just three hours of my initial visit. I am deeply grateful to Dr Osborne for her outstanding professionalism, comforting manner, and attentive approach to my healthcare.

Terrible customer service for critical medical needs

Misplaced my inhaler and can't simply call to get a replacement—I'm forced to use the online ordering system. What if I have an asthma attack? Am I expected to jump online and order a new one right then?!?!

Amazing medical team saved my life

Outstanding surgical experience with top-tier medical professionals.

Exceptional healthcare team makes moving stress free

After relocating and being with the same medical practice for over a decade, I was apprehensive about finding a new healthcare provider. To my pleasant surprise, the physicians and nursing staff at this clinic have been exceptional. Dr Powell, in particular, provided remarkable personal care. Similarly, Dr Osborne demonstrated genuine compassion and support when addressing my son's medical needs. The reception team consistently displays remarkable efficiency, always responding promptly to my online inquiries. The sole drawback in my experience has been interactions related to the Greystone branch of their medical partnership.