Moat House Surgery

Outstanding doctors who truly care about patients

Dr. Mearns and Dr. Mann have been exceptional and incredibly compassionate. As per usual, they promptly addressed my concerns with appropriate measures and provided clear, concise updates on outcomes and upcoming steps. They truly are top-notch. My heartfelt gratitude goes out to them.

Great care from friendly doctor at moat house

During my recent appointment at the Moat House surgery, I experienced exceptional service. Dr. Ellis saw me promptly and provided a clear explanation of my test results. The overall experience was top-notch, and I am thoroughly satisfied. My sincere appreciation goes to the staff for their professionalism. Les Cates.

Terrible service and communication at this clinic

I'm at a loss for words about this medical practice, as my encounters continue to deteriorate with each visit. The lack of attentiveness from both the reception staff and physicians is appalling. In my most recent interaction, I called to follow up on my test results, only to be informed that they had misplaced or lost my sample. This kind of negligence is becoming far too frequent, and they desperately need to address their staff's incompetence and unprofessionalism.

Unhelpful doctors with poor patient care experience

Every time I've visited this practice, they've disregarded my health concerns, appeared lethargic, and demonstrated minimal assistance. It's evident that the performance indicators constraining the physicians prevent genuine patient care. During today's appointment, the doctor provided zero guidance. At this point, an AI platform offers more useful insights than this clinic. I'll be seeking a new primary care physician. Just to note, the doctor - Dr. Sharon Brooker - has been mentioned critically in previous reviews. Overall, a thoroughly unsatisfactory encounter.

Smooth and professional service delivery

Efficiently managed and punctual

Quick and smooth vaccination experience

Smooth and well-organized process for administering coronavirus and influenza immunizations

Smooth and quick medical care experience

Efficiently run medical facility with welcoming personnel. My partner experienced minimal wait time and we were accommodated together during the consultation.

Comfortable protection without the hassle

Comfortable and safeguarded with no discomfort, ready for future use.

Quick and efficient vaccine experience

Thoroughly impressed by the efficient and well-coordinated process of receiving my Covid and Flu vaccinations, which were administered with remarkable swiftness and professionalism.

Exceptional medical care with a smile

Swift and efficient assistance. Exceptional care that sets the standard for patient interactions.

Smooth sailing with top-notch customer care

Prompt and courteous assistance

Quick and friendly customer support experience

Incredibly quick to respond, highly productive, and extremely supportive whenever I sought assistance or had inquiries.

Quick but painful covid and flu shots

The vaccination procedure was remarkably streamlined. We received both our Covid and flu shots simultaneously, which my spouse and I appreciated for its time-saving efficiency. However, the actual administration of the injections lacked gentleness (performed by an external provider). I experienced significant discomfort during the shots and in the subsequent days. One injection site was so tender that I couldn't bear any contact for almost a week, and I had persistent arm pain that made movement difficult for 3-4 days.

Quick and efficient vaccine experience

Got our seasonal flu and covid vaccinations this past Saturday, and the process was impressively efficient. We were quickly processed with minimal waiting time, and thankfully the queue was inside rather than outdoors. It was convenient that they were administering both vaccines simultaneously, eliminating the need for multiple appointments.

Quick and smooth vaccine experience

Visited the clinic for my flu shot recently. The entire process was streamlined, with incredibly supportive personnel, zero waiting time, and I was seen even earlier than my scheduled appointment.

Quick and efficient vehicle service experience

Smooth and efficient service, everything proceeded as expected. Quick turnaround time, completed in approximately 20 minutes without any complications.

Worst medical practice ever avoid at all costs

Absolutely dreadful medical practice! Subpar healthcare, misleading information, and consistently misplaced blood test results. Understaffed with excessively long wait times! This general practitioner requires immediate and thorough evaluation!!

Terrible service leaving patients in chronic pain

I urgently called the clinic seeking an emergency consultation due to a rapidly deteriorating medical condition, hoping for either updated medication or a specialist referral. Instead, I was informed they weren't accommodating in-person visits and would arrange a doctor's callback. After a full day of waiting, I received a text scheduling a pharmacist phone consultation FIVE days out. Meanwhile, I'm left managing intense chronic pain with no immediate medical intervention. This is completely unacceptable - previously, I could secure an appointment within an hour, but now their responsiveness has dramatically declined.

Terrible service with racist and unhelpful staff

I attempted to consult a physician as my illness had persisted for a fortnight, but they declined to assist me, seemingly due to my non-British status. The front desk staff directed me to a nurse, Sharon Booker, who suggested using lemon as a remedy. Subsequently, I requested a doctor's consultation, yet no one responded. Eventually, I had a phone conversation with Dr. Jonathan Lung, who was incredibly hostile and adamantly rejected providing me an appointment. Such conduct is utterly shameful and fundamentally inhuman!

Terrible wait times and unprofessional medical staff

You schedule a consultation at a designated hour, and I brought my child for an appointment set for 3:00 PM, yet I wasn't attended to until 3:40 PM. The medical professionals and front desk personnel should be embarrassed by their subpar treatment. The service was completely unacceptable.