Moat House Surgery
Average! (86 reviews)
Average! (86 reviews)
Patient feedback reflects a mixed experience across appointment access, reception courtesy, and clinical care. Many patients report efficient booking systems and responsive communication, with several noting quick appointment availability and prompt callback times. However, significant concerns emerge around extended waiting periods for non-urgent appointments, with some patients reporting waits of three weeks or longer. Reception experience is inconsistent, with some describing welcoming and courteous staff while others report discourteous interactions and poor accessibility to phone lines. Clinical care receives both strong praise for compassionate, thorough consultations and criticism regarding rushed appointments, lack of continuity between doctors, and delayed follow-up on test results. Communication challenges include difficulties reaching the practice by phone, unclear scheduling information, and delayed responses to patient inquiries.
Vaccination services are consistently described as well-organised and efficient, with minimal waiting times and professional staff. However, concerns about appointment availability for general consultations persist, particularly for urgent cases. Several patients note a perceived decline in service quality since the COVID-19 pandemic, citing reduced in-person availability and increased reliance on telephone consultations. The practice's online booking system and portal receive mixed feedback, with some finding it convenient while others describe the process as frustrating or inaccessible. Overall, the practice demonstrates capability in specific service areas but faces challenges in maintaining consistent standards across appointment access, reception interactions, and responsiveness to patient needs.
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Patient feedback reflects a mixed experience across appointment access, reception courtesy, and clinical care. Many patients report efficient booking systems and responsive communication, with several noting quick appointment availability and prompt callback times. However, significant concerns emerge around extended waiting periods for non-urgent appointments, with some patients reporting waits of three weeks or longer. Reception experience is inconsistent, with some describing welcoming and courteous staff while others report discourteous interactions and poor accessibility to phone lines. Clinical care receives both strong praise for compassionate, thorough consultations and criticism regarding rushed appointments, lack of continuity between doctors, and delayed follow-up on test results. Communication challenges include difficulties reaching the practice by phone, unclear scheduling information, and delayed responses to patient inquiries.
Vaccination services are consistently described as well-organised and efficient, with minimal waiting times and professional staff. However, concerns about appointment availability for general consultations persist, particularly for urgent cases. Several patients note a perceived decline in service quality since the COVID-19 pandemic, citing reduced in-person availability and increased reliance on telephone consultations. The practice's online booking system and portal receive mixed feedback, with some finding it convenient while others describe the process as frustrating or inaccessible. Overall, the practice demonstrates capability in specific service areas but faces challenges in maintaining consistent standards across appointment access, reception interactions, and responsiveness to patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tom T.
7 years ago
Excellent!
Quick and convenient medical care
The medical staff here are excellent. When I reach out, I request a physician to return my call, and they typically do so within half an hour. If you're flexible about which doctor you see, you can usually secure an appointment within the same week of calling. Just be aware that if you have a specific doctor in mind, their schedule might be full for several weeks. I don't frequent the practice often, but whenever I do, the experience is consistently positive.
Holly P.
7 years ago
Excellent!
Great medical care with quick scheduling
Quick and convenient scheduling, courteous personnel, and punctual service. Highly endorsable.
Forbiddenforest Y.
7 years ago
Excellent!
Awesome product that exceeded my expectations
Outstanding
Andy L.
7 years ago
Bad!
Terrible healthcare access in my neighborhood
Waiting three weeks for an appointment is completely unacceptable. Just because we're in a less affluent neighborhood doesn't mean we deserve subpar treatment and lack of basic service.
Christine E.
7 years ago
Bad!
Terrible experience with unhelpful and incorrect diagnosis
Incorrectly identified my child's condition as scabies when it was actually an allergic response, and then prescribed antibiotic treatments that are impossible to find at local pharmacies. The physician was also extremely discourteous.
Pascale S.
7 years ago
Excellent!
Amazing healthcare with smooth appointment system
I am thoroughly impressed with this medical practice. Their scheduling approach is remarkably efficient, and I believe numerous other clinics could benefit from studying their system. I'm aware of at least three nearby practices where booking an appointment even a week or two in advance seems impossible! I've witnessed how such poorly designed systems can generate significant anxiety (and emotional strain) for my elderly relative, who consistently emphasizes that arranging a medical consultation is more overwhelming than their actual health concern, to the point where they'd prefer avoiding treatment altogether. Moat House deserves sincere appreciation for their organized approach and patient-centered service. I wholeheartedly recommend joining this surgery if you have the opportunity.