Modality Partnership - West Hull Health Hub

Easier to book appointments and get reminders

I am very pleased with the service and have found it much easier to obtain appointments when required. I would also like to praise the helpful reminders that are sent out and the convenient booking system. Thank you.

Professional support despite NHS pressures

I would like to express my gratitude to the healthcare team for all their assistance and support. Despite the various pressures currently affecting the NHS, they demonstrated professionalism and compassion in addressing my healthcare needs.

Booking system needs simplifying

I have consistently had very positive experiences during my consultations at the practice. However, I find the appointment booking system to be somewhat confusing and frustrating to use.

Easy to book appointments when needed

A wonderful surgery that consistently provides appointments when required. The team demonstrates both friendliness and professionalism throughout.

Online booking made scheduling straightforward

The online booking system was straightforward and convenient to use. After describing my symptoms, I was able to secure an appointment for the following day.

Staff were helpful and really listened

I have no complaints about this practice. The team members are consistently supportive and the clinical staff are excellent. Hopefully I haven't tempted fate by saying so!

Friendly reception made the visit pleasant

The visit went very well and I was quite satisfied with the care received.

Felt heard and not rushed through appointment

The healthcare professional was genuinely helpful and approachable, and the appointment didn't feel hurried in the way that visits often do.

Impossible to get through on the phone

I haven't noticed any improvement whatsoever; the situation remains as problematic as it has been for years. It's extremely difficult to get through to the practice, and when you do manage to make contact, obtaining an appointment is nearly impossible unless it's an emergency. The waiting times for appointments can stretch on for weeks. I find this absolutely unacceptable, and I'm concerned the practice is heading in a negative direction.

Felt listened to and reassured at appointment

I had an appointment and the clinician diagnosed my issue in a very pleasant and reassuring manner, which helped to alleviate my concerns.

Friendly appointment with thorough examination arranged

I saw a clinician who was very friendly and conducted a thorough examination. They were well-organised and arranged for imaging and a referral to physiotherapy.

New booking system causing unnecessary stress

I've attempted to book an appointment, but I find the new system quite challenging and frustrating. Aside from this difficulty, the staff have been excellent, professional, and very kind.

Really happy with the whole experience

Excellent experience, I'm very pleased with all aspects of my visit.

Straightforward booking and messaging system worked well

The booking process was straightforward and convenient through the automated system. Communication was efficient using the NHS app and text messaging, eliminating the need to wait on phone calls to the surgery.

Punctual appointment and welcoming staff

This was my first visit to a GP practice in the UK. I was pleased that the appointment started at the scheduled time. The clinician I consulted with demonstrated a friendly and professional manner, which helped me feel at ease and properly looked after. I was content with the standard of care provided. The reception staff were also attentive and warm, contributing to a positive experience overall.

Felt heard and put at ease during appointment

I attended an appointment at the surgery and found the clinician to be very caring, friendly and approachable. They put me at ease and provided clear explanations about the proposed approach to my care. I had no concerns about my experience and would recommend the practice.

Helpful phone booking and attentive listening

My appointment was arranged with assistance from a member of staff over the telephone, who was very helpful and understanding. The clinician I saw was patient, thorough and understanding, and took time to listen to my concerns. Everything went well and I was very satisfied with my visit. 👍

Happy with the appointment booking process

Extremely satisfied with the approach taken

Surgery closure left me without support

I attended for a scheduled appointment but found the surgery unexpectedly closed until the following day. There was a notice on the door explaining this. I also needed to submit a sample as part of my visit, however the staff were unable to accept it at that time. This was disappointing. On a positive note, I have been seen promptly when I have needed care. I am currently awaiting contact from the pharmacy regarding a medication matter and am still waiting for that call.

Prescription issue resolved quickly and efficiently

I experienced an issue with my medication order, and it was resolved immediately.