Modality Partnership - West Hull Health Hub

Hard to navigate the online booking system

The booking process online was an improvement, though I found it somewhat difficult to navigate.

Friendly staff who really listen and care

This practice is exceptional, with staff who are welcoming and knowledgeable, and clinicians who demonstrate patience and compassion in their approach to care.

Helpful support with paperwork and booking

The medical staff proved to be quite supportive in assisting with paperwork completion, as online booking options were not readily available.

Efficient NHS app booking and responses

I have found the practice to be very efficient in managing responses and appointments through the NHS app. Thank you!

Couldn't get through on the phone

The experience could be described in one word as disappointing.

Single text message caused medication access issue

While I hold considerable respect for those working within the NHS, there are occasions when situations arise that could ideally be handled differently. I recently received a text message requesting that I arrange a review appointment. As someone managing a serious long-term condition and having experienced a significant health event within the previous six months, I receive numerous medical communications across various channels. Consequently, the message from the practice was inadvertently missed among the volume of other medical texts and notifications I was receiving from different healthcare teams, all arriving via similar methods. At that particular time, I had recently undergone intensive treatment, and alongside this, I was managing communications regarding medical devices and instructions from multiple healthcare providers, predominantly through text-based contact. The situation escalated when, due to not having scheduled the requested appointment, my access to prescribed medications was restricted. These medications included pain management for a serious condition, cardiovascular medications, and other essential long-term treatments. The restriction of these medications led to physical symptoms including tremors, heart palpitations, and significant discomfort. When I contacted the practice to discuss this, I was informed that the medications had not been blocked but rather held pending completion of the review appointment. However, the fact that I had not recalled receiving the single text message, combined with my expectation that my medications would be dispensed as usual, appeared to carry little weight in the conversation. The specific medications involved and the conditions they were prescribed to manage also seemed irrelevant. The overriding concern was adherence to procedural requirements. I must emphasise that patients are individuals with complex medical needs, and for many, medication is fundamental to managing their condition and maintaining quality of life. Withholding essential medications due to a missed text message feels inappropriate. One must consider how distressing such a situation would be if it affected someone close to you. The compassionate approach and understanding that should characterise patient care appears to have diminished within current NHS systems. After many years of managing my condition, I have witnessed numerous changes in how care is delivered, and regrettably, not all developments have been beneficial.

Reception staff were genuinely helpful and friendly

The practice has shown considerable improvement across the board. The staff demonstrate professionalism, and the overall service quality has been excellent.

Checkup felt rushed and didn't explore concerns

I attended a health checkup appointment. The visit was satisfactory, though I had anticipated a more thorough approach. I was hoping for discussion around lifestyle factors and the opportunity to raise any health concerns that have been on my mind.

Doctor blamed weight for every health issue

I felt the healthcare professional focused heavily on my body size as the primary solution to my health concerns, suggesting that weight loss would resolve my issues. However, I have maintained a similar body composition previously without experiencing these particular problems, so I was disappointed that this was presented as the only recommended approach.

Reception staff were friendly and efficient

The reception team provided excellent service, with minimal waiting periods and timely attention from clinical staff during appointments.

Blood test taken with minimal fuss

A blood test. Performed with considerable skill and minimal discomfort. A satisfactory experience.

Appointment mix-up left me without needed tests

I attended an appointment that was scheduled with a female clinician for a specific examination. However, the appointment did not proceed as expected. I had anticipated receiving one type of blood test, but a different test was carried out instead. I expressed my concern to the staff member about this discrepancy, as the test performed was not what I had come in for. I felt there was some confusion about what should have been done during my visit.

Efficient service in a clean, welcoming building

The practice operates very smoothly and efficiently. The facilities are pleasant and well-maintained. All staff members were helpful and accommodating, and the clinical consultation was excellent.

Faster than expected at reception

The service appears to be quicker than expected.

Felt listened to during my appointment

Excellent appointment with the healthcare professional

Difficult to reach and unhelpful with appointments

This practice provides a disappointing standard of care. The approach to patient treatment appears inadequate, and there are concerns about how resources are being utilised. The overall service experience has been unsatisfactory.

Friendly doctor who actually listened to me

The clinician was very approachable and paid close attention to my concerns, providing me with a treatment plan that I hope will address my issue.

Felt listened to and well cared for

The care I experienced was of a high standard and I am very satisfied with the service provided. I would like to express my appreciation.

Friendly reception made the visit straightforward

Excellent care and support provided 👍

Welcoming staff and plenty of parking space

Outstanding practice with a warm and professional atmosphere. The reception team made me feel welcomed and valued, and all the staff I encountered were approachable and courteous. The facility also benefits from generous parking availability.