Modality Partnership - West Hull Health Hub

Reception staff made booking much easier

Excellent reception staff - a wonderful improvement from the previous approach where access to appointments seemed unnecessarily difficult.

Quick appointment booking through online form

I was able to secure an appointment fairly quickly after submitting my request through the online form.

Reception staff were friendly and welcoming

The appointment went very well. The staff member was pleasant and friendly.

Quick appointment booking through new system

The new system works wonderfully. I completed a form in the afternoon and received an appointment confirmation very quickly afterwards. Much appreciated.

Reception staff were pleasant and helpful

The healthcare professional I saw was genuinely pleasant and provided helpful assistance. I'm grateful for the support received.

Quick appointments and helpful booking options

My family and I have experienced prompt responses to our questions and have been able to access same-day appointment slots with clinicians suited to our health needs since joining this practice.

Nurse explained everything and put me at ease

I attended my annual diabetes review appointment. The nursing staff member was very professional and pleasant. They explained each step of the appointment clearly and helped me feel reassured throughout. This member of staff is a real asset to the practice.

Appointments run smoothly with friendly staff

Appointments consistently run on schedule. The entire team demonstrates friendliness and a willingness to assist.

Shorter phone queues but booking appointments remains difficult

I've noticed that the waiting times have improved recently, making it easier to get through to someone. However, I'm experiencing difficulties when attempting to schedule my regular injection appointment every two months using the online booking link provided. When I access the link, it shows no available slots, so I call the practice to check availability. The staff advise me that nothing is currently open and suggest I try again the following week. When I ring back as instructed, I'm still told there are no appointments available, which means I end up booking an appointment several days after my scheduled date. This situation happens repeatedly.

Straightforward appointment booking process

I have no concerns.

Welcoming staff made first visit straightforward

Visiting this practice for the first time was a positive experience. The team demonstrated courtesy and maintained a professional manner throughout.

Booking an appointment was straightforward and easy

Simple and straightforward to arrange an appointment

Friendly staff made me feel welcome

Extremely pleasant experience and the team were very friendly. Much appreciated.

Quick appointment helped clear my infections

Following a surgical procedure, I developed an infection along with a respiratory infection. I submitted a request through the online system and was able to see a clinician the same day. After my consultation, I was prescribed a strong course of antibiotics. These medications proved effective in resolving my issues and I am very appreciative of the prompt care I received.

Staff were helpful during recent visits

I have had a positive experience with the medical professionals and team members during my recent appointments.

Quick booking system made it easy

Used the online appointment system this morning for a consultation. The booking platform worked very well and all the staff members were helpful and professional. Called early in the morning and received an appointment for later that day. Excellent service and my thanks to everyone at the practice.

Quick appointments without any fuss

My experience with this practice has been extremely positive. The clinical and support team members have been excellent. Appointments have been arranged promptly and effortlessly. I would rate this highly.

Online booking makes appointments straightforward

The team members are consistently welcoming and courteous. The online appointment booking system is straightforward and efficient to use. I find the online booking process so convenient that I rarely need to make phone calls.

Efficient booking and quick appointment

Highly organised and streamlined.

Appointment ran smoothly and felt reassured

The appointment ran smoothly and the healthcare professionals made me feel comfortable and reassured.