Modality Partnership - West Hull Health Hub
Great! (72 reviews)
Great! (72 reviews)
Patients report significant improvements in appointment access and booking convenience, with many praising the efficiency of the online system and reduced waiting times for telephone contact. Reception staff are consistently described as welcoming, courteous, and helpful, while clinicians are noted for their professional approach, attentiveness to patient concerns, and ability to create reassuring care experiences. The practice environment is well-maintained and appointments generally run on schedule.
However, some patients continue to experience challenges with the booking system, particularly those requiring regular appointments, who report difficulty accessing available slots online and delays when rescheduling. A small number of patients have raised concerns about appointment depth, with some feeling consultations lacked sufficient time for discussion of lifestyle factors or comprehensive health review. Additionally, isolated issues have been noted regarding pharmacy contact delays and occasional communication gaps around appointment expectations.
Overall, the practice demonstrates strong clinical care delivery and improved operational efficiency, though refinements to the online booking system and consistency in appointment availability for ongoing care would enhance the patient experience further.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients report significant improvements in appointment access and booking convenience, with many praising the efficiency of the online system and reduced waiting times for telephone contact. Reception staff are consistently described as welcoming, courteous, and helpful, while clinicians are noted for their professional approach, attentiveness to patient concerns, and ability to create reassuring care experiences. The practice environment is well-maintained and appointments generally run on schedule.
However, some patients continue to experience challenges with the booking system, particularly those requiring regular appointments, who report difficulty accessing available slots online and delays when rescheduling. A small number of patients have raised concerns about appointment depth, with some feeling consultations lacked sufficient time for discussion of lifestyle factors or comprehensive health review. Additionally, isolated issues have been noted regarding pharmacy contact delays and occasional communication gaps around appointment expectations.
Overall, the practice demonstrates strong clinical care delivery and improved operational efficiency, though refinements to the online booking system and consistency in appointment availability for ongoing care would enhance the patient experience further.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kevin Y.
3 months ago
Excellent!
Caring nurse made me feel heard
Attentive and skilled healthcare professional delivering excellent quality care.
Linzi M.
3 months ago
Excellent!
Friendly staff who actually listen to you
The staff members are consistently warm and approachable, and they take time to hear what patients have to say.
Sally W.
3 months ago
Excellent!
Quick appointment with no waiting around
Excellent service from start to finish. I checked in upon arrival and was promptly seen by a healthcare professional. The staff member was genuinely kind and helpful. A blood test was carried out and I experienced no bruising afterwards. The appointment booking system worked brilliantly.
Rosalyn S.
3 months ago
Excellent!
Doctor called with reassuring test results
Everything proceeded smoothly. I was seen at my scheduled time. A clinician contacted me by telephone to discuss the results of my recent tests. The communication was reassuring.
Celine G.
3 months ago
Excellent!
Felt listened to during my appointment
The healthcare professionals I saw during my visit were really good.
Kay T.
3 months ago
Excellent!
Booking appointments is now much quicker
The recent improvements have been excellent. Previously, it took five hours to secure an appointment, whereas now it only takes five minutes. I'm uncertain whether these changes would work as well for my elderly mother.
John A.
3 months ago
Excellent!
Friendly reception made the visit straightforward
Positive experience overall
Chris R.
3 months ago
Excellent!
Felt listened to and genuinely cared for
Compassionate and well-conducted
Claire B.
3 months ago
Excellent!
Quick online booking made it easy
Was able to book an appointment through the online system for the following day, which was reasonably convenient.
Terry M.
3 months ago
Excellent!
Quick appointment with a reassuring approach
Seen promptly and the healthcare professional was excellent, putting me at ease and creating a relaxed atmosphere, which was particularly helpful given any initial concerns about the procedure.
Mike E.
3 months ago
Great!
Telephone queues finally getting shorter
The reduction in telephone waiting times has been notably improved and is very much valued.
Frances B.
3 months ago
Excellent!
Smooth annual check-up and vaccination appointment
I have consistently had a positive experience at my GP practice. I recently attended my annual health review appointment and received a routine vaccination. The visit proceeded without any issues.