Modern Medical Centre

Positive experience contradicts low ratings

I've been a patient at this medical practice for a couple of years now, and I'm genuinely puzzled by the low ratings they've received. My experience has been quite different from what these ratings might suggest. It's perplexing to see such poor scores for a surgery that, in my view, doesn't seem to warrant them. I find myself questioning the reasons behind these low ratings, as they don't align with my personal observations and interactions with the practice over the past two years.

Unfair removal from long-term GP practice

I've been a patient at Modern Medical Centre Rush Green Practice since October 2018, along with my children who were minors then. In November 2020, amidst the COVID-19 crisis, we had to relocate to Rainham due to our landlord reclaiming the property. Despite the inconvenience, we maintained our registration with the GP surgery, hoping for a better living situation in the future. This January, my son developed an insect bite on his feet. He was seen by a doctor who prescribed medication, which he collected using our new Rainham address. However, when he recently attempted to book another appointment for his feet, he was informed that he'd been removed from the GP register. Upon inquiry, I was told it was because he was supposedly abroad, which is entirely false. I explained about his recent prescription with our new address, but this information was disregarded. The secretary transferred me to the manager, who refused to discuss the matter with me, insisting on speaking only to my son due to his age. We agreed to call back together on Monday, July 15th, 2024. Subsequently, I received a letter stating that my entire family needs to find a new GP within 30 days due to being outside the practice boundary. I'm seeking urgent answers regarding my son's unexplained removal from the register without prior notification, and why this boundary issue is suddenly being raised after four years of continuous interaction with the GP. This abrupt action by a practice we've trusted for years has left me utterly dismayed and disappointed.

Outdated practice with poor service and staff

I encountered one of the most antiquated and unprofessional general practitioner offices I've ever seen. The receptionist, Sharon, seemed utterly incompetent in handling even basic administrative tasks. The entire staff displayed a remarkable lack of aptitude when it came to providing decent customer service. It's astonishing how such an establishment continues to operate in this day and age.

Rude GP ignores history, fat-shames patient

I visited this GP recently and left feeling deeply disappointed and disrespected. Throughout the appointment, the doctor seemed to disregard my medical history entirely, focusing instead on making insensitive comments about my weight. What's particularly frustrating is that my current weight is a side effect of necessary medication, not a result of poor dietary choices. As a healthcare professional myself, I found the GP's claims to be not only false but also woefully outdated. The lack of understanding and empathy displayed during the consultation was alarming. Based on this experience, I cannot in good conscience recommend this GP to anyone seeking quality medical care and support.

Frustrating experience with NHS allergy care

What an absolute money pit for the NHS! Our daughter suffers from severe allergic reactions - coughing, vomiting, and struggling to breathe. She relies on two inhalers, blue and brown. Desperate to identify the allergen, my wife spent three consecutive mornings glued to the phone, trying to secure a doctor's appointment. By some miracle, she snagged the last slot on the third day. Disappointingly, we were met with a nurse who displayed shocking rudeness towards my wife. Despite my wife's insistence, the nurse refused to provide a blood test form for allergies, only offering tests for liver function and blood cell count. This oversight became apparent three weeks later, after we'd wasted precious time waiting for the blood draw, lab analysis, and for someone to finally hit "Print" on the results. Now we're back at square one, requesting an allergy test that'll likely take ages. If the nurse had done her job properly, we wouldn't be dealing with a child gasping for air for a month! It feels like a ploy by the surgery to book more appointments and rake in NHS funds for doing absolutely nothing. Disgraceful! To add insult to injury, I'm required to complete a GDPR form on behalf of my underage child just to access their test results. It's preposterous! As parents, we're the only ones legally responsible for our children. Is it even lawful to fill out forms in someone else's name? I highly doubt it. This place is an utter farce!

Positive surprise: Brilliance amidst criticism

I'm puzzled by the abundance of negative reviews. In my experience, every single person there demonstrates exceptional brilliance. The level of expertise and talent on display is truly remarkable, leaving me wondering how anyone could possibly find fault. From my perspective, the entire team consistently delivers outstanding results, showcasing their intelligence and skill in every interaction. It's baffling to think that others might have had a different experience, as I've found nothing but excellence throughout my encounters with them.

Misdiagnosis leads to dangerous ear infection

I recently had a deeply frustrating experience with this medical facility. I brought my 12-month-old son in on Monday, concerned about pain and swelling behind his ears and neck. The staff performed a cursory examination, glanced at his ears, and promptly dismissed us, claiming it was merely a viral issue. When his condition worsened two days later, they refused to see him again, citing his recent visit. Desperate for proper care, I sought a private consultation, which proved to be a wise decision. The private doctor immediately diagnosed a severe ear and nasal infection, prescribing antibiotics without delay. Alarmingly, they warned that had we waited much longer, the infection could have spread to his head or brain. This experience has left me questioning the competence and care provided by the original facility, and I'm relieved I sought a second opinion when I did.

Insensitive GP's remarks spark patient outrage

I wish I could assign a rating of zero stars to this healthcare provider. My fiancée and I had a deeply troubling experience with this GP that left us feeling utterly dismayed. Rather than offering the expected support and guidance, the doctor made inappropriate comments about my fiancée's medical condition and weight. This tactless conduct not only shattered our trust but also created an atmosphere of extreme unease throughout the appointment. It's truly disheartening when medical professionals deviate from their responsibility to provide assistance and empathy. My fiancée, already grappling with a health issue, felt mortified and was rendered speechless in the moment. We promptly decided to switch to a different GP, as such behavior is wholly unacceptable and contradicts the fundamental principles of compassionate and respectful healthcare. I strongly caution others against seeking care from this particular GP to ensure a positive and supportive medical experience. Physicians should be our allies in maintaining well-being, not sources of distress. It's crucial to choose a healthcare professional who prioritizes empathy and professionalism over passing personal judgments.

Friendly staff and quick GP appointments

The reception personnel at this establishment are remarkably accessible and approachable. Their demeanor exudes helpfulness and courtesy, making interactions a pleasant experience. Securing appointments with general practitioners is a swift and effortless process, with minimal waiting times. The efficiency and friendliness of the staff contribute significantly to the overall positive atmosphere of the practice.

Caring doctors and helpful staff at local clinic

Our family medical practice has been a true blessing. The front desk team is incredibly welcoming and accommodating. I appreciate their need to inquire about appointment reasons to ensure proper care, and I've never felt their questions were intrusive. The physicians are exceptional, even going so far as to open early one afternoon due to concerns about my post-COVID symptoms following a phone consultation. My sole critique of the facility relates to the automatic doors' proximity to the reception area. They tend to open excessively, allowing traffic noise to interfere with conversations and likely causing drafts for the staff. On a positive note, the practice maintains an excellent rapport with the pharmacy across the street, streamlining the process of obtaining medications and implementing pharmacist recommendations.

Exceptional staff: Helpful and cheerful service

The team members at this establishment are truly exceptional. Their unwavering willingness to assist and their consistently cheerful demeanor make every interaction a pleasure. It's refreshing to encounter such a dedicated group of individuals who genuinely seem to enjoy providing top-notch service to their customers.

Exceptional care at top-notch surgery practice

I've been a patient at this surgery for half a decade now, and I can't speak highly enough of their services. The front desk staff consistently go above and beyond, demonstrating a genuine commitment to meeting patients' needs. As for the medical professionals, both the physicians and nursing team are exceptional. In fact, I owe a debt of gratitude to one particular doctor who took the initiative to recommend further tests and specialist consultations, even when I was skeptical about their necessity. This level of thoroughness and care truly sets them apart. Without a doubt, this practice stands out as one of the finest I've encountered.

Urgent need for improved booking and care

While there's been a marginal enhancement in the reception staff's approach to patient interactions, the appointment scheduling process remains woefully inadequate. My mother, who underwent surgery years ago due to an accident, recently needed to consult about her leg acting up. She spent an exhausting three hours, from 8 AM to 11 AM, attempting to secure an appointment, only to discover all slots had been filled when she finally got through. It's imperative that they overhaul their booking system to facilitate easier access for patients. Despite raising this issue with the practice manager, no tangible improvements or actions have been implemented. I've encountered some unsatisfactory experiences with certain doctors, including a particularly concerning incident where crucial information about my condition wasn't communicated to me. This oversight led to a delayed diagnosis, which proved significantly detrimental to my health. Moreover, obtaining medication prescribed by my consultant has been an unnecessarily arduous process. The GP's office misplaced forms and sent me on a wild goose chase in my efforts to get essential medications prescribed. The entire system needs a serious revamp to better serve patients' needs.

Navigating NHS: Good docs, tough access

The medical professionals at this establishment demonstrate adequate competence. However, the real challenge lies in navigating the bureaucratic maze of the reception desk and securing a timely consultation. Such inefficiencies are, regrettably, par for the course when it comes to the National Health Service.