Mollison Way Surgery

Kind and professional approach to blood tests

The healthcare professional demonstrated kindness, gentleness, and professionalism throughout the appointment. The blood test procedure was completed swiftly and without discomfort.

Professional approach made me feel confident

Seen by a member of the clinical team. Had blood tests and an electrocardiogram performed. The appointment was conducted in a very professional manner and the clinician demonstrated considerable skill.

Staff were supportive during my appointment

The healthcare team demonstrated a proactive and professional approach. I appreciate the support provided by all staff members during my appointment for blood work.

Felt listened to and genuinely cared for

I had a wonderful experience at the practice. The healthcare professional I saw demonstrated genuine care and compassion throughout my visit.

Smooth blood test with a kind approach

Had an appointment for a blood test. The procedure was very smooth and quick, and the staff member was also very kind and considerate.

Felt listened to and well explained

The clinician I saw was very polite, attentive, and receptive throughout my appointment. They listened carefully, made me feel comfortable, and explained everything clearly. A professional and caring healthcare provider – highly recommended!

Gentle approach made blood test painless

The healthcare professional demonstrated a gentle approach during the blood test procedure, and I experienced no discomfort throughout.

Professional and polite reception staff

The healthcare professional demonstrated a professional and courteous manner throughout the interaction.

Phone consultations harder to access than before

Had a blood test with a member of the phlebotomy team who was efficient and informative. The new patient app has some complexity to it but overall it's easier to get in touch with someone. One star was deducted because obtaining a phone consultation with a doctor can be challenging - calls are sometimes redirected to the pharmacy team instead.

Efficient appointment with no waiting around

The appointment was completed swiftly and without complications. The experience was entirely painless and the service was delivered with good efficiency.

Helpful and informative appointment experience

The healthcare professional demonstrated kindness and diligence in their approach. They were helpful in providing informative guidance.

Reception staff made me feel welcome

The staff member was pleasant and courteous towards the patient.

Friendly reception made the visit pleasant

I had an excellent experience with the service provided. I am very grateful for the care I received.

Helpful reception staff made booking easy

The healthcare professional I saw was great and helpful.

Simple and pain free blood draw experience

The blood draw appointment was straightforward and caused no discomfort.

Friendly reception staff made all the difference

The staff member was very kind and helpful. Thank you.

Felt listened to during appointment

The healthcare professional I saw was excellent. I received the treatment I needed and I'm very satisfied with my experience.

Helpful and responsive support from reception

The healthcare professional I saw was very helpful.

Quick phone booking and attentive appointment

The reception team answered my call promptly, and I was able to secure an appointment the same day within a short timeframe. My appointment started at the scheduled time, and the clinician demonstrated attentiveness and conducted a comprehensive consultation.

Couldn't get an appointment anywhere

The service quality was disappointing, with difficulty obtaining appointments and unhelpful interactions with reception staff.