Mollison Way Surgery
Great! (91 reviews)
Great! (91 reviews)
The practice demonstrates considerable strength in clinical care delivery and reception courtesy. Patients consistently report positive experiences with healthcare professionals who display professionalism, kindness, and attentiveness during appointments. Blood tests, routine procedures, and consultations are frequently described as smooth, efficient, and conducted with genuine care. Reception staff are often praised for their friendly and helpful approach, with many patients noting the welcoming atmosphere and courteous interactions.
However, significant concerns emerge around appointment access and administrative responsiveness. Multiple patients report persistent difficulty obtaining appointments, with limited availability and inflexible scheduling that fails to accommodate individual circumstances. Reception interactions are sometimes characterised as unhelpful or dismissive, and communication standards are inconsistent. Some patients describe disorganised administrative processes and a lack of willingness to explore alternative solutions when standard options prove unsuitable.
Whilst clinical staff consistently receive positive feedback for their attentiveness and supportive approach, the contrast with reception and booking experiences suggests administrative challenges that impact overall service satisfaction. Patients value the care they receive during appointments but express frustration with barriers to accessing that care in the first place.
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The practice demonstrates considerable strength in clinical care delivery and reception courtesy. Patients consistently report positive experiences with healthcare professionals who display professionalism, kindness, and attentiveness during appointments. Blood tests, routine procedures, and consultations are frequently described as smooth, efficient, and conducted with genuine care. Reception staff are often praised for their friendly and helpful approach, with many patients noting the welcoming atmosphere and courteous interactions.
However, significant concerns emerge around appointment access and administrative responsiveness. Multiple patients report persistent difficulty obtaining appointments, with limited availability and inflexible scheduling that fails to accommodate individual circumstances. Reception interactions are sometimes characterised as unhelpful or dismissive, and communication standards are inconsistent. Some patients describe disorganised administrative processes and a lack of willingness to explore alternative solutions when standard options prove unsuitable.
Whilst clinical staff consistently receive positive feedback for their attentiveness and supportive approach, the contrast with reception and booking experiences suggests administrative challenges that impact overall service satisfaction. Patients value the care they receive during appointments but express frustration with barriers to accessing that care in the first place.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Leena P.
9 months ago
Excellent!
Friendly care and a welcoming approach
I was seen by a member of the clinical team today. They provided attentive care and demonstrated a friendly manner. I have been a patient at this practice for over a decade and have consistently received good treatment. I would recommend this practice.
Krystian W.
9 months ago
Excellent!
Professional service and helpful reception staff
The practice provides excellent care. The team delivers a very professional standard of service.
Des D.
9 months ago
Excellent!
Receptionist helped with check-in smoothly
Attended for a blood test and found the receptionist to be courteous and helpful during the check-in process. The nursing staff member who saw me was punctual, efficient, and displayed excellent professionalism throughout the appointment.
Cute U.
9 months ago
Excellent!
Phlebotomist made blood tests feel comfortable
Good surgery, very helpful. I'm seen regularly for blood tests and routine monitoring. The staff member who performs these procedures is very nice and makes me feel comfortable, which is appreciated as I find these appointments challenging.
The B.
9 months ago
Excellent!
Friendly reception made me feel welcome
The healthcare professional I saw was friendly and pleasant. I appreciate the care I received.
Kajal D.
9 months ago
Excellent!
Felt listened to and well supported
The healthcare professional I saw was very good thank you❤️
Jennet H.
9 months ago
Excellent!
Friendly reception made me feel welcome
The receptionist was really polite and helpful. Greeted me with a smile and made me feel comfortable. Thank you
Dinujan P.
9 months ago
Excellent!
Friendly support during blood test appointment
The healthcare professional who assisted me during my blood test was very kind and spoke to me throughout the procedure. I would highly recommend them for this service. They were extremely friendly and made the experience pleasant.
Soulav B.
9 months ago
Excellent!
Friendly reception made the visit pleasant
The healthcare professional provided a very good service.
Jayna M.
9 months ago
Excellent!
Friendly approach made injections painless
Recently had a series of injections at the practice. The healthcare professional was very friendly and administered the treatment with minimal discomfort.
Ankesh K.
9 months ago
Excellent!
Good support and understanding from reception
Excellent service received, thank you. The support provided was of high quality and demonstrated good understanding of my needs. I appreciate the assistance given.
Sheilz 0.
9 months ago
Excellent!
Skilled at finding veins first time
The phlebotomist was excellent when taking blood samples. Many people struggle with finding suitable veins, but this was completed without any difficulty.
Ameera D.
9 months ago
Excellent!
Receptionist made the appointment easy
The healthcare professional I saw was excellent.
Indira D.
9 months ago
Excellent!
Felt truly listened to and cared for
I would like to say that the staff member there is a wonderful, kind and caring person. I always prefer to see them when I visit the practice. When they are not available, I find myself unable to attend. People like us really benefit from having them there.
Darbar D.
9 months ago
Excellent!
Blood test appointment went smoothly
We had our blood test appointment and it went great, thanks.
Shahla R.
9 months ago
Excellent!
Professional and caring reception staff
The healthcare professional demonstrated a high level of professionalism, compassion, and helpfulness throughout the appointment. The service provided was of an exceptional standard.
Vijyendra S.
9 months ago
Excellent!
Felt listened to during blood tests
The staff member who conducted my tests was excellent. They performed the procedure perfectly with no discomfort. They were very friendly and made me feel at ease throughout.
Asha K.
9 months ago
Excellent!
Phlebotomist found my vein first time
The phlebotomist was very helpful and kind. They explained everything properly and managed to take my blood successfully on the first attempt, despite the difficulty some practitioners have experienced locating my vein. The procedure was not painful at all. I'm very grateful for their care and professionalism.
Jyoti K.
9 months ago
Excellent!
Professional and caring during blood tests
The nursing staff at this practice are always very professional and pleasant when carrying out blood tests and vitamin injections.
Liladhar V.
9 months ago
Excellent!
Prompt service and felt genuinely listened to
To the team, Many thanks indeed for your very prompt, polite and efficient service and all the help you provided without hesitation. I also appreciate the thorough and competent assessment I received regarding my condition. Your clinic is very well presented and makes a very positive impression. Thank you!