Mollison Way Surgery

Felt calm and well looked after during blood test

The healthcare professional who conducted my blood test appointment was very kind and empathetic, handling the procedure with great care. They spoke to me in a reassuring manner to help ease my nervousness about the needle. I had a very positive experience during my visit.

Felt at ease during cervical screening appointment

Had a comfortable experience during my cervical screening appointment. I would highly recommend that anyone invited for this screening procedure should go ahead and have it done.

Friendly reception staff made all the difference

The clinical team provided good service. I am very happy thank you very much

Good service and helpful staff at the practice

I am receiving good service from the clinical team and all staff members at the practice.

Friendly reception made the visit pleasant

Excellent experience!!

Staff listened and genuinely tried to help

The staff members at this practice are very helpful and attentive. They consistently listen to concerns and make genuine efforts to assist patients. One particular clinician has been excellent at investigating health matters thoroughly and has provided valuable support.

Helpful staff made booking appointments easier

I am very pleased with the services provided by this surgery. The staff members have always been very helpful. One team member in particular has been of great assistance, as they speak an additional language and have been invaluable in helping with appointment bookings.

Staff helped with online hospital letters

The practice provided me with very good service. All of the staff and clinicians were very helpful. I received consistent assistance with managing my online correspondence.

First smear test went smoothly and calm

I have been a patient at this practice for a considerable length of time and have consistently had positive experiences. I recently attended for a routine screening procedure and found the appointment to be straightforward and pleasant. The healthcare professional who carried out the procedure was skilled at putting me at ease and maintaining a reassuring manner throughout.

Reception team made urgent appointment easy

My mother required urgent medical attention, and the entire process was handled smoothly thanks to the helpful reception staff. The nursing team member was excellent, demonstrating a calm and gentle approach throughout. The clinician I would highly recommend was very thorough in addressing my mother's health concerns and took considerable time and care to ensure she received the best possible treatment.

Friendly and attentive during my visit

The clinician I saw was a very pleasant and friendly individual who demonstrated attentiveness during my appointment.

Helpful phone support for appointment queries

I visited this practice on multiple occasions and received helpful assistance with scheduling and clear guidance. The staff member I spoke with answered my questions thoroughly and provided useful information. I would recommend this practice and am grateful for the support I received from the team. 🫡🫡🫡

Didn't feel a thing during blood test

The healthcare professional was very skilled at taking blood samples, performing the procedure so smoothly that I barely noticed it was happening.

Polite staff who listened and helped

Very pleasant and courteous staff member who provided helpful assistance with my healthcare needs. I appreciate the attentive care I received.

Friendly staff who really helped me out

The staff member at this practice does an excellent job. They are very friendly and consistently helpful with all matters.

Emergency appointment felt reassuring and caring

My father attended an emergency appointment today and was seen by a clinician who demonstrated considerable kindness and compassion throughout the consultation. I felt reassured by the level of care and attention he received, and it made me wish I had access to the same standard of service. The appointment was handled with genuine empathy, and I'm grateful for the professional support provided. I'm hopeful that this visit will lead to a positive outcome for his health.

Staff listened with genuine patience and care

My father has been unwell this week and I attended the surgery on two separate occasions. On both visits, the staff members were wonderful. They demonstrated patience and compassion in their approach. They treated my father with respect and dignity. The surgery is fortunate to have such caring and dedicated team members.

Friendly approach made blood test less daunting

I was seen for an annual review by a member of the clinical team who was welcoming, friendly and approachable. They were able to put me at ease and reassured me that the blood test procedure would be painless - there was only the slightest prick.

Felt reassured and well looked after

The healthcare professional was genuinely reassuring and took time to check on my wellbeing following the procedure. I was very pleased with the care I received.

Swift and pleasant reception experience

I have always been impressed with the service provided by the surgery. A very pleasant and swift service by the staff member who was polite and professional.