Mollison Way Surgery

Reception staff were kind and helpful

The healthcare professional I saw demonstrated kindness and provided helpful support during my visit.

Good consultation and felt well supported

A positive consultation experience with good support provided.

Reception staff made me feel genuinely heard

The clinical staff at this practice are among the key reasons I'm pleased to be a patient here. They demonstrate attentiveness, compassion and genuine helpfulness, taking evident pride in their work and commitment to supporting patients. It's reassuring to encounter such dedicated professionals, and practices benefit greatly from having team members of this calibre.

Friendly reception staff made the visit pleasant

The staff member was lovely! Always great to receive good service.

Felt listened to during blood test

The healthcare professional who took my blood did an excellent job, and I am very satisfied with the experience.

Reception staff rarely offer helpful assistance

I am extremely disappointed with my experience. The service has been consistently unhelpful throughout my time as a patient. The reception team rarely provides assistance, and obtaining an appointment is exceptionally difficult. I recently requested a repeat prescription for medication that had been previously issued to me at this practice, but rather than receiving support, I was advised to purchase it independently. A similar situation occurred involving my son and a required medication. When I contacted the practice early in the morning, instead of being offered an appointment, I was directed to a pharmacy. The pharmacy subsequently informed me that I would need to buy the medication myself. As someone managing a household independently while working and contributing through taxes, I find this approach wholly unacceptable. I feel undervalued and let down by the practice. The standard of communication is poor, the administrative processes are disorganised, and I experience frustration with each attempt to access care. Unfortunately, this represents a pattern rather than an isolated incident, as I have encountered numerous disappointing interactions previously. I am exhausted by the consistently inadequate level of service provided.

Ecg appointment handled with professionalism and kindness

The healthcare professional who performed my ECG was very professional and kind.

Helpful reception staff made booking easy

A healthcare professional provided helpful assistance and delivered excellent service. Best wishes.

Professional and kind phlebotomy appointment

The phlebotomist demonstrated a professional and kind approach throughout the appointment.

Friendly staff made me feel heard

Very good GP practice. Exceptional staff. The receptionist was great, friendly and professional.

Efficient blood test with a skilled approach

Had a blood test and the healthcare professional who performed it was pleasant and demonstrated good technical ability 👍