Bridge & Monkseaton Medical Practice

Quick stop during my medical visit

I rely on this pharmacy whenever I have consultations at the Monkseaton medical centre

Frustrating consultation after decades with clinic

Subpar advisory services and persistent errors Contemplating switching providers after four decades of loyalty

Smooth diabetic eye checkup at local clinic

Visited for my diabetes-related eye screening, and I was pleasantly surprised by the welcoming atmosphere of the medical practice and the approachable staff.

Friendly care from compassionate medical team

The medical team at this facility is wonderfully diverse, with skilled physicians, compassionate nurses, and excellent support personnel. Every time I visit, I'm consistently provided with helpful guidance and professional care.

Caring support through the pandemic years

I'd like to express my deepest gratitude to every single staff member, from the welcoming front desk team to the dedicated general practitioners, for their incredible support and empathy during the challenging pandemic period and beyond. The medical practice has been exceptional in caring for my entire family, including my two young sons. Whenever necessary, we've received prompt referrals, and I particularly appreciate the convenience of online consultations for less serious health concerns. The compassionate and skilled GPs at the practice provide me with a genuine sense of comfort and security. My heartfelt thanks go to Monkseaton Medical Centre.

Friendly staff made my day

Extremely friendly and accommodating personnel

Simple parking for wheelchair users

Parking was straightforward with disabled parking, and the facility offers seamless accessibility with a convenient elevator to the upper level.

Well run practice

Once again I was able to get a same day appointment. This is my general experience. Every Doctor my husband and I have seen since joining Seven years ago has been caring helpful and very competent The Reception staff are helpful and try very hard to assist with any query or request I highly recommend this practice

Quick relief after terrible park visit

Recently moved from Beaumont park, where I was informed of a two-month delay to consult a physician. The receptionist's attitude was take-it-or-leave-it. To make matters worse, the nursing staff provided an entirely incorrect medical assessment, forcing me to seek care at Cramlington the following day. In contrast, I discovered Monkseaton to be exceptional in every respect.

Smooth nhs app pickup at local pharmacy

Smoothly requested medication via the NHS application, and received prompt assistance at the pharmacy counter.

Long wait times after hospital merger

Ever since this medical facility combined with another practice, the quality has drastically declined. Parking has become a nightmare due to the overwhelming patient volume, and you can expect to spend around 40 minutes waiting beyond your scheduled appointment time. The overall environment is far from comforting when you're already not feeling your best.

Friendly staff helped me fast

Excellent training session with friendly personnel who provided prompt service. Much appreciated.

Frustrating call with unresponsive medical staff

Called the medical office seeking appointments on September 11th and 15th, but couldn't successfully communicate with the front desk staff. The entire interaction was incredibly frustrating. I continue to struggle with managing my ongoing medical concerns.

Quick help when I needed it

Exceptional customer service during today's phone interaction at the front desk. The staff member was both compassionate and competent in resolving the issue.

Quick phone call saved my day

I experienced a brief hold time during my call, and subsequently, a physician was scheduled to provide a telephone consultation within a quarter-hour. True to their word, the doctor rang me back precisely 15 minutes later. I'm thoroughly satisfied with the entire interaction.

Rude doctor couldn't care less about me

Getting a medical appointment here is an absolute ordeal. Today, after struggling to schedule, I encountered a physician whose demeanor was completely unprofessional. She appeared disinterested and dismissive, barely acknowledging my concerns and showing zero engagement during our consultation. It's high time these healthcare professionals resume traditional in-person patient interactions instead of seeming detached and unmotivated. The current approach makes these doctors seem incredibly indolent and disconnected from their core responsibility of patient care.

Quick and smooth covid booster today

Incredible medical procedure with outstanding personnel. Received my coronavirus vaccination earlier today. The facility operated with remarkable efficiency. Kudos to the entire team. Regrettably, I didn't catch everyone's names, but I did mention to them that I'd be sharing a positive testimonial. I'm truly appreciative of their exceptional service.

Helpful support when I needed it

Top-notch assistance every time I've needed their help.

Cozy spot with friendly staff

Enjoyable spot

Ghosted after two weeks of silence

Their customer service is absolutely abysmal. They promised a follow-up review within two weeks but have completely ghosted me. The way they handle communication is shockingly unprofessional. It's clear their staff lacks basic customer care and seems totally indifferent. The level of incompetence is mind-boggling. 🤢😭😳🤔🤦😐