Monkwearmouth Health Centre
Great! (7 reviews)
Great! (7 reviews)
Feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception and clinical staff, noting a welcoming atmosphere and courteous approach. Appointment availability is highlighted as straightforward, with same day access available in some cases. Long term patients consistently describe friendly and attentive care from all staff members, with clinical teams taking time to ensure comfort during visits.
However, some patients report inconsistent experiences with communication and engagement during consultations. Concerns have been raised about feeling rushed during appointments, with clinicians appearing disengaged or prioritising efficiency over listening to patient concerns. These experiences contrast with the more positive feedback, suggesting variability in how different clinicians interact with patients and address their needs.
The practice demonstrates strengths in accessibility and reception experience, though there are opportunities to ensure consistency in clinical communication and responsiveness to patient concerns across all consultations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Many patients report positive interactions with reception and clinical staff, noting a welcoming atmosphere and courteous approach. Appointment availability is highlighted as straightforward, with same day access available in some cases. Long term patients consistently describe friendly and attentive care from all staff members, with clinical teams taking time to ensure comfort during visits.
However, some patients report inconsistent experiences with communication and engagement during consultations. Concerns have been raised about feeling rushed during appointments, with clinicians appearing disengaged or prioritising efficiency over listening to patient concerns. These experiences contrast with the more positive feedback, suggesting variability in how different clinicians interact with patients and address their needs.
The practice demonstrates strengths in accessibility and reception experience, though there are opportunities to ensure consistency in clinical communication and responsiveness to patient concerns across all consultations.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lebogang M.
one year ago
Bad!
Felt rushed and unheard during consultations
I had disappointing experiences on two separate occasions at this practice. From the outset of both consultations, I felt hurried and undervalued. The clinician frequently cut me off while I was attempting to describe my symptoms, which hindered my ability to express my concerns effectively. It appeared that completing the appointments efficiently was prioritised over genuinely engaging with what I needed to communicate. The approach lacked warmth and understanding, and I departed feeling overlooked and dissatisfied with the support I received. I recognise that healthcare professionals often face significant time constraints, but patients should feel their concerns are being treated with appropriate importance. Regrettably, this was not my experience during these visits. I am currently seeking alternative GP provision and do not intend to return to this practice.
Divya N.
one year ago
Excellent!
Friendly reception made the visit straightforward
Positive experience overall
Jean C.
2 years ago
Excellent!
Got a same day appointment and felt heard
I recently switched from my previous medical practice to a new surgery. When I called this morning, I was able to secure an appointment on the same day. The clinician I saw provided a notably different experience compared to what I was accustomed to. The surgery has a welcoming atmosphere and the staff demonstrated genuine attentiveness to my concerns. I am very satisfied with my decision to change practices.
Andrew F.
2 years ago
Excellent!
Easy to get an appointment
Easy to arrange an appointment with the medical team
Lola E.
3 years ago
Excellent!
Staff made my son feel comfortable and cared for
I have been a patient at this practice for many years, and I have consistently found all the staff members to be wonderfully friendly and welcoming, whether they work at reception, in clinical roles, or in support positions. The clinical staff have been exceptional, always taking extra care to ensure my child feels comfortable and at ease during visits. My partner also decided to register with this practice and has been very satisfied with the decision.
Yordanka K.
4 years ago
Excellent!
Friendly reception made the visit pleasant
Outstanding care and support
Zoo C.
5 years ago
Bad!
Felt unheard during the appointment
The clinician I saw seemed rather disengaged with my concerns. Based on my previous visits, I have found other clinicians at the practice to be more attentive.