Montague Medical Practice

Felt comfortable and well looked after

The appointment was thoroughly enjoyable. The healthcare professional demonstrated a warm and competent manner, and I felt at ease during the entire visit.

Staff were kind and attentive throughout

I appreciate the kindness and support shown by the entire team at the practice. Everyone was very considerate throughout my visit.

Helpful reception and efficient call back system

The callback system works really well and the reception team are consistently helpful. The clinician was thorough and demonstrated kindness throughout the appointment.

Reception team made booking straightforward and easy

Whenever my family members need medical attention, the reception staff always make the process straightforward and pleasant. My child has required several appointments recently, and I have been very satisfied with the care provided by all the clinicians at the practice during this period. Their support has been greatly appreciated. Thank you to the entire team.

Friendly reception made the visit pleasant

Pleasant and welcoming experience

Friendly reception made the visit pleasant

Excellent experience

Prompt service and felt well looked after

Received swift attention and was quite satisfied with the experience.

Long wait but appointment eventually happened

I experienced a considerable wait time during my visit. Although my appointment was scheduled for the afternoon, the consultation began approximately half an hour behind the allocated time.

Reception team made booking straightforward and easy

As always, the reception team provided excellent service. The healthcare professional who assisted me was very friendly and helpful. Overall, the care was of a high standard and delivered promptly. Thank you.

Staff remembered me and listened carefully

The clinician who dealt with me on this occasion had seen me previously several months earlier, and it was reassuring that she still recalled our earlier interaction. She listened carefully and handled my concerns effectively on both occasions. I felt genuinely acknowledged and did not sense that I was imposing on her time, which is not always my experience with some other practitioners at the practice. I appreciate the assistance provided. The reception team are also consistently helpful within their remit.

Reception staff were respectful and kind

The reception team provided a pleasant experience with courteous and respectful service. All staff members demonstrated professionalism and kindness throughout the visit.

Clean and well-organised practice made me comfortable

When visiting the practice, I feel it is important to know the staff and have a choice. I saw a clinician whose professionalism was excellent and who made me feel at ease. As always, attending this medical practice is, in my view, a clean, well-organised and safe environment where the staff consistently try to help to the best of their ability.

Speedy appointment booking and friendly staff

Quick and welcoming

Quick repeat prescription service

Excellent experience The practice was very efficient in processing repeat medication requests

Friendly approach put my daughter at ease

Had an appointment recently. The clinician was very pleasant and put my family member at ease. They provided clear explanations and asked relevant questions throughout the consultation. I was very satisfied with the experience and would be happy to request to see them again in future.

Staff listened and kept my interests first

Everyone I have encountered or communicated with throughout my time has demonstrated friendliness, courtesy and professionalism. I consistently feel confident that my wellbeing is a priority and I particularly appreciate that they take the time to listen to what I have to say.

Felt unheard and got no help

Completely unhelpful experience that felt like a waste of both my time and the healthcare provider's time.

Friendly reception made the visit pleasant

Outstanding

Efficient appointment with pleasant staff

Attended an appointment with a clinician who was efficient and pleasant.

Reception staff were genuinely kind and helpful

The reception team consistently demonstrates kindness and helpfulness, and the clinical staff show genuine understanding of my concerns. It is a pleasant practice to attend.