Mortimer Surgery

Receptionist was dismissive and unhelpful

Unhelpful front desk staff

Better signage needed for surgery layout

The facility itself functions well, though I believe the entry procedures could be improved by now. The layout for accessing the reception area and pharmacy services lacks clarity, making it difficult to identify where patients should position themselves. This should be straightforward, yet some individuals appear uncertain about the queuing system. Improved signage might help address this confusion.

Long-term patient feels well looked after

Visiting this practice for many years has been a positive experience.

Friendly staff made me feel welcome

A welcoming and approachable medical practice

Helpful reception staff made all the difference

Excellent team members and practitioners. Consistently supportive and willing to provide additional assistance beyond standard expectations.

Staff were friendly and welcoming throughout

The team were pleasant and welcoming, and the morning meal met our expectations.

Same doctor continuity made all the difference

I recently transferred from my previous practice and have found that in just two appointments at my new surgery, I have received more support than during my two years at my former practice. The team here demonstrates professionalism and genuine care for their patients, and I appreciate being able to see the same clinician at each visit. I am very satisfied with my experience.

Reception staff weren't very helpful with booking

The reception staff were not particularly accommodating, and there were considerable delays in obtaining appointment availability.

Staff were helpful and attentive throughout

The entire team proved to be quite supportive and accommodating throughout my visit!

Difficult to book an appointment slot

Difficult to secure an appointment

Friendly receptionists made booking straightforward

Wonderful practice with a welcoming atmosphere. The reception team are approachable and supportive. The clinical staff are excellent and provide great care. Appointments are readily available whenever needed. The on-site pharmacy offers extended opening hours, staying open until late each evening.

Friendly team with reasonable waiting times

I'm very satisfied with this practice. I've had just one negative encounter, but aside from that, the staff have been excellent, appointment wait times are reasonable, and the clinicians have generally been considerate and empathetic.

Difficult to get appointments within a week

Overall experience was disappointing; obtaining an appointment with a healthcare professional within a reasonable timeframe proved challenging. Out-of-hours services are managed through an external provider, which raised concerns about continuity of care. Management of complex health issues appeared limited; there was a lack of clarity regarding referral processes and timescales; pain-related support seemed inadequate. Requesting a second opinion appeared to negatively impact the patient-provider relationship. Ongoing monitoring and follow-up care for chronic conditions was not evident. Promised callback appointments were frequently not honoured. The practice appears primarily equipped for prescription management rather than comprehensive care. The situation has reportedly deteriorated over time as patient numbers have increased from surrounding areas, with experienced practitioners departing. Cannot recommend based on this experience. The practice appears to be experiencing capacity challenges due to rising demand from the wider catchment area.

Local surgery with helpful reception staff

A satisfactory neighbourhood medical practice.

Practice rejected my postcode despite NHS registration

The practice was unable to process postcodes that appear on the NHS register.

Inconsistent service at the practice

Not consistently performing at an optimal level

Friendly staff made me feel welcome

An excellent healthcare facility with a welcoming and supportive team.

Waiting a few days for routine appointments

Scheduling a standard appointment typically involves a short waiting period. The callback service proves useful when you need prompt attention for urgent concerns.

Long wait but felt properly listened to

Waiting Experience The appointment scheduling process felt prolonged and frustrating. The time spent waiting for consultation availability seemed excessive, and the overall experience of trying to secure an appointment was tedious and time-consuming.

Rescheduled appointment for the following week

I missed that scheduled visit, but I have another appointment booked for Monday.