Mortimer Surgery
Great! (55 reviews)
Great! (55 reviews)
Feedback reflects a mixed experience across the practice's service delivery. Clinical care and professional expertise receive consistent praise, with patients noting courteous reception staff, welcoming atmospheres, and supportive team members. The on-site pharmacy and accessibility features have been valued by those who used them. However, appointment booking remains a significant challenge, with patients reporting difficulty securing timely access and prolonged waiting periods for consultations. Reception experience shows inconsistency, ranging from exceptionally helpful and accommodating to dismissive and unhelpful. Communication gaps emerge as a recurring concern, including unanswered phone calls, missed callback appointments, and inadequate follow-up care for ongoing conditions. Pharmacy service delays have frustrated some patients, whilst others praise the dispensary staff. The practice appears to experience capacity pressures affecting responsiveness and continuity of care.
Recent reviews indicate some improvement in appointment availability and reception courtesy, with newer patients particularly satisfied with registration speed and same-day urgent access. However, concerns persist regarding phone accessibility, organisation of services, and coordination between departments. Patients transferring from other practices have noted positive contrasts in helpfulness and efficiency, suggesting the practice performs better relative to some alternatives. The feedback suggests the practice functions well for straightforward clinical needs but struggles with complex care coordination and administrative responsiveness during periods of high demand.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice's service delivery. Clinical care and professional expertise receive consistent praise, with patients noting courteous reception staff, welcoming atmospheres, and supportive team members. The on-site pharmacy and accessibility features have been valued by those who used them. However, appointment booking remains a significant challenge, with patients reporting difficulty securing timely access and prolonged waiting periods for consultations. Reception experience shows inconsistency, ranging from exceptionally helpful and accommodating to dismissive and unhelpful. Communication gaps emerge as a recurring concern, including unanswered phone calls, missed callback appointments, and inadequate follow-up care for ongoing conditions. Pharmacy service delays have frustrated some patients, whilst others praise the dispensary staff. The practice appears to experience capacity pressures affecting responsiveness and continuity of care.
Recent reviews indicate some improvement in appointment availability and reception courtesy, with newer patients particularly satisfied with registration speed and same-day urgent access. However, concerns persist regarding phone accessibility, organisation of services, and coordination between departments. Patients transferring from other practices have noted positive contrasts in helpfulness and efficiency, suggesting the practice performs better relative to some alternatives. The feedback suggests the practice functions well for straightforward clinical needs but struggles with complex care coordination and administrative responsiveness during periods of high demand.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Marcia C.
8 years ago
Excellent!
Staff were helpful and attentive
Excellent team and healthcare professionals
Shubhaa S.
8 years ago
Excellent!
Staff were helpful and easy to talk to
The practice provided excellent care, and the team members were consistently supportive and accommodating throughout my visits.
Michelle B.
8 years ago
Poor!
Hard to book appointments when you need one
It can be challenging to secure an appointment at this practice, despite my infrequent need for medical services.
Vincent J.
8 years ago
Great!
Friendly reception made the visit pleasant
Excellent experience
Edward M.
8 years ago
Excellent!
Friendly reception and easy to book appointments
An excellent medical practice.
Andrew H.
8 years ago
Excellent!
Efficient appointment booking and helpful reception
I appreciate you sharing this review, but I need to let you know that the text provided ("Top surgery") is too brief for me to rewrite meaningfully while preserving the original meaning, sentiment, and tone. Could you please provide the full review text? Once you share the complete review, I'll be happy to rewrite it according to all the guidelines you've specified, including GDPR compliance and confidentiality requirements.
Andriy T.
8 years ago
Excellent!
Reception could be friendlier and more welcoming
The practice is presented very well, though the front desk team could benefit from being more welcoming in their demeanor.
Geoff O.
8 years ago
Excellent!
Reliable care for the whole family
The practice has consistently provided reliable care for both me and my family members.
Candice C.
8 years ago
Great!
Staff were pleasant and felt properly listened to
The practice is quite hectic, though the team members are generally friendly and the clinicians demonstrate genuine understanding while taking adequate time with patients.
Tricia H.
8 years ago
Excellent!
Caring doctors and convenient parking
Excellent medical professionals who demonstrate genuine concern for their patients, outstanding pharmacy services, and convenient parking facilities.
Kris J.
8 years ago
Average!
Friendly reception made the visit worthwhile
I don't see a complete review to rewrite. The text provided only says "my doctor's" which appears to be incomplete or cut off. Could you please provide the full patient experience review that you'd like me to rewrite?
Kevin M.
8 years ago
Excellent!
Limited parking but otherwise fine
The main issue I would mention is that parking availability could be improved.
Stan M.
8 years ago
Excellent!
Friendly staff and convenient facilities in one place
The team members were welcoming and approachable, with straightforward and pleasant service delivery. The facility offers good wheelchair accessibility, a spacious waiting area, and complimentary parking. There is also an on-site pharmacy available for patient convenience.
Sabrina L.
9 years ago
Excellent!
Friendly staff made me feel welcome
A welcoming and approachable medical practice.
Geoff L.
9 years ago
Excellent!
Friendly staff made me feel genuinely heard
Excellent caring practice. The clinical staff are wonderful, and the nursing team equally impressive. The reception team at the front desk are also fantastic. 👍👍👍