Moss Grove Surgery

Been here for years-staff are great

Helpful, supportive. been here for many years ,would not change.

Difficult to get appointments after raising concerns

I found my experience at this practice to be very disappointing. I have concerns about how patients are treated there. I made a complaint previously, and since then I have felt that accessing care has become more difficult. The overall approach has left me feeling frustrated. I believe more feedback from patients may prompt necessary improvements. I gave the lowest rating because I felt obligated to reflect my dissatisfaction.

Reception staff dismissive when calling for appointments

This practice is probably the worst one in the area. I can't fault the clinical staff themselves, however the reception team are incredibly unhelpful. They seem unwilling to assist and it's much easier for them to turn people away by claiming they're fully booked. Since I've been attending this surgery, the situation has deteriorated, particularly with the front desk staff. On one occasion, a receptionist told me the clinician wouldn't be able to help me, despite not having medical qualifications. I would strongly advise against using this surgery as it simply isn't worth the frustration. Even when calling right at opening time and waiting in a queue, appointments are still refused. I've decided to leave and register elsewhere with a practice that demonstrates a genuine commitment to patient care.

Wound care support that really made a difference

Excellent wound care service and support from the practice nurse.

Nurse went above and beyond with care

I must say, the nursing staff here are exceptional! They go above and beyond with their efforts and care. Nothing is too much to ask of them. They are a credit to the surgery! I highly recommend them, they are truly amazing.

Daily nurse visits made me feel well cared for

I have required daily nursing care this week and would like to express my gratitude to the nursing staff for their professionalism combined with a warm and approachable manner. They took time to address my concerns and answer my questions thoroughly. I really appreciate the attentive care I received throughout my treatment.

Struggling to get face-to-face appointments here

It's disappointing that after being a patient at this practice for many years, I'm now considering leaving. I've struggled to secure an in-person appointment for quite some time. A recent telephone consultation regarding my medication review was unsatisfactory, as I wasn't contacted as expected, yet my prescriptions were still dispensed without proper discussion. This has caused me some difficulties. The practice used to be excellent, but the standard of care appears to have declined significantly.

Home visit blood tests made easy

I'm very grateful to the staff member who came to our home to take blood samples for my disabled mother, and we've recently received our shingles booster vaccination from them as well. They were a wonderful and caring person to work with.

Surgery's been reliable and straightforward

I have consistently had a positive experience at this practice.

Reception staff made me feel unwelcome

I would rate this surgery lower if possible. The reception staff member I encountered was dismissive and unhelpful during my brief visit to drop off an item for a family member. Their manner suggested they found the task inconvenient. I have no intention of returning to this practice.

Quick appointment offered same day online

Excellent service from the practice. I called at 3pm on a weekday afternoon requesting an appointment for my young child and was asked to complete an online form. Within 20 minutes, I received a call offering an appointment later that same day at 5.20pm. I was seen by a junior doctor who was outstanding, demonstrating strong knowledge and taking genuine time to understand my child's symptoms. I received a follow-up call to check on my child's progress and recovery. I felt very reassured throughout and am extremely grateful for the swift and helpful care provided. Thank you to all the team, everyone was wonderful.

Reception blocked my doctor appointment request

Disappointing experience at this medical practice. I arrived at opening time seeking to see a clinician for my health concerns, but was unable to obtain an appointment while it appeared that patients before and after me were able to be seen. I found this inconsistency frustrating and would have appreciated clarification on why my request was handled differently.

Friendly Reception Made Me Feel Welcome

My initial visit as a new patient was absolutely exceptional. The receptionist, Anna, was incredibly welcoming, well-informed, and proactively addressed potential inquiries I hadn't even considered, making me feel completely at ease 😁

Compassionate Care at Moss Grove Clinic

I've personally experienced exceptional professionalism, efficiency, and compassion from every member of the Moss Grove team, including doctors, nurses, and administrative staff. Their approach to managing referrals to local hospitals for consultations and diagnostic scans was prompt and thorough, ultimately leading to comprehensive medical evaluations and positive results. I am grateful for their ongoing dedication and care.

Poor experience trying to get a hearing aid referral

I am hoping this will be read by management who can review the training the admin staff are given when referring a patient for a hearing aid test. My husband and I, have been trying to get him a hearing aid test for two weeks. Each time we call we are told the referral has been done, but spec savers said they have not received it. Then today we ascertained that they had sent it to Stourbridge, instead of Kingswinford. So we called Stourbridge, they hadn't received it either. I have sent in total at least four admin request forms asking for someone to call us to discuss, we have not had a single call back, and each time we ring, we are stuck in a queue sometimes up to an hour. A very kind lady at Specsavers has now resolved this on our behalf. She has spoken to the practice who repeatedly said they are sending the referral, but it has apparently been sent to my husbands NHS app, of which he doesn't use, so he was never going to receive the referral. It is worth remembering that not everyone is internet savvy, and do not have mobile phones with apps connected to the internet, and had this been explained last week, we could have avoided wasting everyone's time.

Persistent Dialing Leads to Doctor Appointments

Over recent months, I've been scheduling medical consultations, and while initial phone attempts at 8am weren't always immediately successful, I persistently redialed until the automated system acknowledged my place in the queue. Each time, I was guaranteed a return call, and the receptionist promptly connected me with the required appointment. The service was truly exceptional, with staff consistently treating me with the utmost respect and professionalism. I'm genuinely grateful to the Moss Grove clinics in both Kinver and Kingswinford for providing such outstanding healthcare support - we are indeed fortunate to have such a remarkable medical practice.

Years of Great Care at This Clinic

Welcoming and efficient! Seamless check-in process. Consistently punctual with zero wait times. Exceptional medical staff. Delightful front desk team. A long-standing patient who will definitely continue choosing this practice!

Dr Rashid Helped My Daughter's Cough

I want to express my heartfelt appreciation for Dr. Rashid, who has been incredibly compassionate and attentive to my daughter's health. He has diligently addressed her persistent cough and demonstrated exceptional commitment to her ongoing medical treatment. Both Lottie and I are deeply thankful for his outstanding care.

Quick and Caring Family Doctor

The staff here are incredibly attentive and quick to respond, and I consistently get same-day appointments. The medical care my family and I have experienced has been consistently exceptional over the years, and I have absolutely no complaints. Truly outstanding.

Incredible Care from Nina at Leg Dressing Appointments

During the past five months, I've visited the medical facility every other day to have my leg wound treated, and Nina has provided me with truly exceptional care throughout my entire treatment process.