Moss Grove Surgery

Quick Response Saved My Day

Reached out to Moss Grove through their digital platforms, and once again received a prompt response, this time within a mere 5-minute window! Prescription was efficiently processed and dispatched to the pharmacy. I've been a loyal patient at this practice for over half a century. The staff consistently provide exceptional care and support. Throughout the years, on the rare instances when minor issues have arisen, they've been swiftly and effectively resolved. I consider this to be an outstanding GP surgery and feel genuinely grateful that my family is registered here.

Successful surgery with caring team

Absolutely nothing but praise for this incredible surgical procedure!!

Compassionate Care During Our Cancer Journey

Dr Clare and the medical team at Moss Grove surgery provided exceptional care throughout my husband's bowel cancer journey. From the swift initial diagnosis to the compassionate post-surgical support, every aspect of our experience was handled with the utmost professionalism and kindness. The doctors and nurses were truly outstanding, and we feel incredibly fortunate to have such a remarkable healthcare facility in our community!

Quick and caring service at Moss Grove

Moss Grove stands out as an exceptional medical practice, particularly considering the current challenges within the NHS. Their team demonstrates remarkable professionalism, the staff are incredibly welcoming, and their digital support services are truly impressive.

Nina Jane and Debs Really Care

In my recent visits, I've been consistently impressed with this medical practice. Nina Jane and Debs stand out as exceptional nurses who provide outstanding patient care. Their efficiency and compassionate approach are truly remarkable. I appreciate that the nurses handle appointment scheduling, as they understand the time requirements better than anyone. While I'm confident all staff members are competent, I want to specifically highlight Nina Jane and Debs for their exceptional service and professionalism.

Wasted Hour at Worst Reception Ever

Scheduling a consultation here is utterly ridiculous. I endured a lengthy wait in line, and when I finally reached the front, the receptionist simply picked up the phone and abruptly terminated the call, completely disregarding my presence.

Dr Rashid's Care Saved Me

I'm incredibly grateful to Dr. Rashid for his dedication in advocating for my medical care. He was instrumental in ensuring the hospital conducted all the necessary examinations and went above and beyond to provide me with comprehensive and crucial information. My sincere appreciation goes out to him for his exceptional support!

Friendly Staff Helped Me with Knee Issues

I've just become a patient at this medical practice, and I must say they are truly outstanding. Their communication about clinic appointments has been top-notch, and they are actively working to address my ongoing knee issues. I've consulted with three different nurses and spoken to two physicians, all of whom have been incredibly supportive and kind. Special kudos to the friendly receptionist and my neighbor who originally suggested this practice to me.

Quick Help from a Caring Nurse

Quick and responsive assistance awaits when you utilize the website's messaging system. Just be precise in explaining your circumstances, and you'll receive a timely reply, typically within 60 minutes, along with guidance to the appropriate healthcare expert. I'm particularly grateful to the outstanding nurse who expertly addressed my concerns.

Long Wait Times Drove Me Crazy

Scheduling a medical consultation at this practice is incredibly frustrating. No matter how promptly you call to book, the appointments are always completely booked. They urgently need to address this ongoing availability issue.

Quick, Thorough Checkup with My GP

I consulted my primary care physician recently and received outstanding medical attention. The healthcare team carefully listened to my health concerns, initiated additional diagnostic procedures, and I am thoroughly satisfied with the entire approach. I have been a long-term patient at this medical practice and intend to remain with them. The doctors and support staff are truly exceptional!!!

Smooth appointments and quick check-in process

Successfully coordinated medical consultations with the practice nurse that aligned perfectly with my work schedule. The automated check-in system is fantastic, and every appointment has been punctual or even ahead of time when I arrived early, with all required medications prepared and ready without delay. The staff are friendly and genuinely committed to providing good service.

Quick Morning Booking and Prescription

I submitted the online scheduling request early in the morning. Within half an hour, their office contacted me and booked me an appointment for later that same day. The physician was extremely thorough and promptly wrote a prescription which I collected during my return commute. The service was impeccable. However, I'm frustrated by the website's limited booking hours, which prevent scheduling between noon and early morning. It seems the more constructive solution would be to increase staffing rather than restricting service availability.

Quick and Caring Staff at the Clinic

The front desk staff consistently demonstrate exceptional customer service with their helpful demeanor and calm approach. Scheduling appointments is seamless, with same-day bookings readily available. The medical professionals are prompt and dependable. I want to especially highlight the nursing team, who provide compassionate and thoughtful care.

Friendly dentists put me at ease

I highly endorse Moss Grove dental clinic for anyone seeking a reliable dentist. Their team is exceptional and consistently helps calm patients who might feel anxious about dental visits.

Impossible to Book an Early Morning Appointment

Called at 8 in the morning and immediately encountered a busy signal. Continued attempting to reach them until 8:30, yet still unable to schedule an appointment.

Quick morning appointment at Miss Grove Surgery

Exceptional personnel, including physicians and nursing staff, and an outstanding medical facility. I find it convenient to arrive at 8 a.m. when they open, and I can typically request and secure a same-day appointment. The service at Miss Grove Surgery is truly impeccable, with absolutely no room for criticism.

Moss Grove Surgery: My Lifelong Healthcare Home

Throughout my entire life, spanning nearly 65 years, I've been a patient at Moss Grove Surgery across its various locations since birth. While my early childhood memories are hazy, I've consistently found this medical practice to be incredibly supportive as I've aged. The staff have consistently demonstrated both efficiency and warmth, and the doctors over the decades have been nothing short of thoroughly professional and extremely competent. Many people fail to appreciate the substantial patient load this surgery manages, which appears set to grow even further. Their service area is remarkably extensive. After recently reviewing some online comments about the surgery, I'm somewhat puzzled. Although I'm not typically someone who writes reviews, I feel compelled to suggest that people should be more understanding and patient with them.

Receptionist Sue blocked my asthma prescription

The medical staff here are fantastic, but the receptionist named Sue is absolutely terrible and should be fired immediately. As an asthma patient, I've called multiple times to get my repeat prescription, which is clearly visible on her screen, yet she refuses to help me obtain it. She forced me to contact a pharmacy and then 111 service, ultimately requiring me to go to the hospital just to get an inhaler so I can work without breathing difficulties. I'm currently battling a cold, experiencing a tight chest and struggling to breathe, and she wouldn't even schedule a doctor's appointment. She left me without an inhaler over the weekend, completely disregarding my health needs. I desperately hope someone will terminate her employment. /// Update as of 19th December 2024: I still haven't received an inhaler. They told me to complete a form with no guarantee of receiving medication, and it appears I won't get one. This is absolutely unacceptable for someone struggling with breathing issues. My next appointment is on 23rd December, and I'm hoping they will finally provide the assistance I desperately need.

Long Wait, No Appointment at 9 am

I attempted to schedule my father's B12 injection and called the first option at 8 AM, only to be informed that the call queue was maxed out and advised to retry. I called back and selected option 6 for a long-term condition appointment, where a pre-recorded message instructed me to phone at 9. When I rang at 9 and chose option 6 again, I was met with an impossible-to-connect tone. The service is absolutely atrocious, and I'm utterly bewildered by how senior citizens could possibly navigate this system. It's completely unacceptable.