Moss Grove Surgery

Nightmare Wait at Clinic Today

Terrible customer service with incredibly discourteous employees. Endured a 60-minute wait and still haven't been assisted. The experience is so bad that I'd give zero stars if possible, but one star is the lowest rating available.

Quick Response at Moss Grove Surgery

I've been a long-time patient at Moss Grove and needed medical attention, so I looked them up online and noticed their seemingly low rating. After sending an email at 9:30, I was amazed when the clinic contacted me by 9:52, offering an appointment at 2:20. In just five hours, I received exceptional care from a physician who thoroughly explained my condition. This was particularly impressive considering I mentioned my situation wasn't pressing and would have been content waiting a few days. I believe the online rating doesn't accurately reflect their service quality, and if you engage with their system, they truly deserve a five-star rating.

Quick Care When I Needed It

Able to secure medical consultations quickly when urgent, typically within a day's timeframe

Terrible phone support and broken website

The website is completely ineffective, and even if you somehow succeed in reaching someone by phone, the front desk staff provide inaccurate details that are of no help whatsoever.

Frustrating morning trying to book a doctor's appointment

For working individuals who earn their living, securing a medical consultation has become an incredibly frustrating experience that essentially forces people into emergency departments! This entire "call-on-the-day" approach is utterly ridiculous. You dial at 8am, join a queue, then get disconnected, and by 8:25am when you finally connect, all appointments have vanished. Seriously, what possible issue could there be with scheduling appointments in advance for non-emergency situations? This would surely keep same-day slots open for urgent medical needs. My health condition has significantly deteriorated because you refused to book me an earlier appointment, meaning I'll now have to overwhelm the hospital system - exactly the scenario I presumed you were trying to prevent! So here's a sarcastic little thank you for being so spectacularly unhelpful!!

Terrible Care After 30 Years of Loyalty

I've been a patient at this medical practice for three decades, and it's become absolutely unbearable. Securing a consultation is practically hopeless, and the rare times you actually manage an appointment, the physicians display a complete lack of compassion and professional competence. I strongly advise anyone seeking genuine medical care to find an alternative healthcare provider!

Quick Help at Moss Grove When I Needed It

I typically develop diverticulitis due to stress, and after completing my information online, I had a prescription ready within an hour. This allowed me to begin my antibiotics immediately. Kudos to the entire team at Moss Grove Kingswinford for providing exceptional service during these challenging times when people are often critical. Your dedication and support are truly commendable.

Dr Patel's compassionate care made my day

I visited Kingswinford Surgery and was thoroughly impressed by the exceptional care provided by Dr Patel and the nurse. Their compassionate approach and professional competence were truly outstanding. I wholeheartedly endorse this medical practice to anyone seeking quality healthcare.

Worst Surgery in Kingswinford Ever

Moss Grove medical practice is a complete disaster that deserves immediate shutdown. Their communication and service are abysmal: phone lines are perpetually jammed, making receptionist contact nearly impossible. Booking appointments is a futile exercise - whether with doctors or nurses, securing a slot seems like an unattainable goal. During a recent visit, my son experienced the staff's unhelpful attitude when a receptionist refused to process a nurse appointment through the intercom. The morning appointment booking system is a cruel joke; calling precisely at 8:00am guarantees zero availability, with the implied suggestion to try again tomorrow. It feels like the surgery deliberately restricts public access, transforming healthcare into an inaccessible bureaucratic nightmare. Their performance in Kingswinford is so spectacularly poor that the one-star rating is embarrassingly generous - they truly deserve a negative rating, ideally minus ten stars!!

Quick Help and a Caring Doctor

Quick reply to digital communication, scheduled an appointment within hours, and the healthcare professional was exceptionally compassionate, supportive, and understanding—a rare experience in today's medical interactions.

No Help When I Needed It Most

Absolutely terrible experience. Tested positive for COVID-19, and as a 71-year-old with asthma, I'm in a vulnerable position and feeling very distressed. When I sought medical assistance, I was flatly refused telephone consultations and directed to book online. However, the online system showed zero available appointments. Completely unacceptable and deeply frustrating.

Nightmare customer service at this clinic

The administrative personnel were incredibly discourteous, and scheduling an appointment was completely unfeasible. My recommendation is to directly visit the nearby medical center, which will likely be faster even if you end up waiting for hours.

Frustrating Website with Zero Customer Support

Frustrating digital platform that seems to have completely abandoned the concept of customer support

Website Frustration at My Local Surgery

In response to my previous complaint and your subsequent reply, I did not imply that the staff lack compassion; they clearly appear frustrated by continually apologizing for the woefully inadequate website Which seems to operate on a limited, part-time basis. I've been a patient at this practice for many years, and it's currently at its lowest point. The facility is undeniably pristine, stylish, and contemporary, yet the underlying system is fundamentally flawed. I urge you to address these issues urgently before a critical situation potentially becomes life-threatening. Bernard Glaze

Moss Grove Practice: Downhill and Disappointing

Moss Grove has seriously gone downhill. What was once a tolerable medical center is now a complete disaster. Their reception is an absolute embarrassment - you'll be lucky to get anyone to pick up the phone within 10 minutes of calling for an appointment. The front desk staff are incredibly rude and make patients feel like unwelcome intrusions. Referral paperwork is perpetually delayed and never completed on schedule. There's zero continuity of care since you never see the same physician twice. The parking situation is a nightmare, and it seems like half the doctors have mysteriously vanished - are they even still employed here? After being a long-time patient, I've finally had enough and I'm switching practices!

Wasted £30 on Useless Medical Form Fiasco

Absolutely worthless service - I submitted a police-approved medical report form with precise instructions to only include specific details, and they completely disregarded the guidelines. I paid £30 for this non-NHS service, only to receive the form back completely empty, with an irrelevant printout attached that the police immediately rejected. As a result, I'm out £30 with no medical report to show for it. The medical practice clearly knew from the start they wouldn't complete the required form, yet still happily took my money. They've essentially calculated that the effort of recovering the fee would cost more than the amount itself - a deliberate scam, in my view. Their administrative incompetence is staggering. They've left me in a situation where I cannot submit the medical report as requested, effectively stealing my money through sheer bureaucratic negligence. Utterly unprofessional and frustrating.

Confusing Doctor Visit at Dudley Group Practice

I could barely comprehend the physician's communication due to language barriers, and she seemed uncertain about whether her clinic even conducted blood tests! I required a blood test, and I'm baffled by the nurses' apparent inaction at this medical facility. Clearly, they weren't handling blood tests effectively. I returned home and had to personally contact all Dudley group hospitals to schedule my blood test, only to find the earliest available slot was a full month away! Additionally, I needed to collect two sample types, but they lacked the necessary blue-top bottles for specific specimens. I'm utterly dismayed and feel the quality of this practice has dramatically deteriorated. It pains me to have to share such a negative experience.

Terrible service at Moss Grove Surgery

These doctors are absolutely incompetent. They've failed to obtain my complete medical history from my previous general practitioner and have significantly delayed my annual health examination for my ongoing medical issues. It's impossible to secure an in-person consultation because they arrogantly believe they can diagnose and resolve everything through a telephone conversation. I would never suggest Moss Grove surgery to anyone, and therefore, they deserve nothing more than a single star rating.

Frustrating wait for a simple prescription

I attempted to schedule an appointment by phone, but when I finally reached the front of the line, the call disconnected. Their website is completely non-functional for booking appointments, so I made the trip to the medical center in person, only to be informed that they don't handle appointment bookings at the front desk. All I was seeking was a simple prescription refill!

Fast Help When My Son Needed Meds

Exceptional customer support this time around. My son was completely out of his necessary medication, so I submitted an urgent online request. Remarkably, within just a couple of hours, the prescription was electronically forwarded to the pharmacy. Their digital communication consistently delivers prompt and efficient responses.