Mount Pleasant Medical Centre

Comprehensive care with friendly and efficient service

A top-tier medical facility providing comprehensive healthcare services, encompassing everything from diagnostic blood work and electrocardiograms to minor surgical procedures and joint treatments. They also excel in preventive care, offering childhood and travel vaccinations alongside advanced ultrasound imaging. Their recently implemented cloud-based phone system has dramatically reduced patient wait times, now averaging just 5 minutes. Word is spreading quickly, with increasing positive feedback from the community about the practice's exceptional quality of care.

Dangerous medical negligence that could cost lives

The telephone support team lacks professionalism, and the medical professionals display minimal compassion or understanding. Patients are frequently dismissed with a casual "just take paracetamol" recommendation, even when it's evident the condition is far more critical. My mother struggles with multiple complex health challenges, and repeatedly she received identical, inadequate guidance. Securing an appointment takes approximately three weeks, even for urgent medical situations. During her tuberculosis episode, they consistently downplayed her symptoms as "just a cough." Ultimately, we were compelled to transport her to A&E independently. At the hospital, she was transferred to Pinderfields Hospital and subsequently hospitalized for several weeks because her medical condition had dramatically deteriorated due to the earlier misdiagnosis and apparent negligence. The absence of appropriate care and fundamental empathy from the medical staff is utterly unacceptable and profoundly troubling. If you suspect a serious medical condition, do not depend on this practice—proceed directly to A&E. Waiting for their intervention could potentially exacerbate your health situation dramatically.

Compassionate care for my beloved mother

I've been a loyal patient at this clinic for a long time. They consistently provide swift and efficient care for all of my mother's medical needs. The staff is incredibly compassionate and professional. The doctors have been exceptional in their treatment of both my mother and myself. Fatima, the nurse, is particularly courteous, and Susan has been wonderful. The administrative team, especially Maryam, who has been with the clinic for many years, is outstanding at her job. The newer front desk staff are equally impressive. My heartfelt appreciation goes out to everyone!

Compassionate doctor solved my medical referral problem

Dr. Saadi's Maqbool was incredibly supportive in resolving my problem by assisting me with form completion and securing a referral. I want to express my heartfelt gratitude and strongly endorse Dr. Maqbool's assistance. Thank you once more for your invaluable help.

Terrible doctor with no empathy or listening skills

Dr. Naeem demonstrates a complete lack of empathy and professionalism, consistently dismissing patient concerns about ear and hearing problems. I strongly advise against consulting any of the physicians at this practice. Despite having been a long-time patient for my entire adult life, I have experienced nothing but frustration and disappointment with their care. This latest incident has definitively convinced me to seek medical attention elsewhere.

Terrible service from a disrespectful receptionist

The receptionist handling new patient registrations displays an appalling lack of professionalism and basic courtesy. Her behavior perfectly explains the poor reputation of this medical practice, and the 2.3-star rating is a testament to the subpar service patients experience.

Poor service

Never return my inportent phone call

Worst customer service ever wasted my entire day

Stuck on hold for a staggering five hours, and no representative has picked up my call yet. Absolutely frustrating customer service experience.

Exceptional healthcare with caring and attentive professionals

Prompt and dependable care. Welcoming and courteous employees. They consistently go the extra mile to support their patients.

Compassionate care at mount pleasant surgery changed everything

I genuinely feel cared for, and this practice is absolutely perfect for my needs. My previous experience at Healds Road made me realize they were indifferent. The team at Mount Pleasant surgery genuinely prioritizes my well-being. I'd like to specifically acknowledge Tasneem, who is wonderful and provided exceptional support, Dr Khan, who was outstanding during my consultation, and Liz the nurse, who was instrumental in managing my diabetes. I'm truly thankful to all of them and feel significantly more positive and supported.

Incompetent receptionist put my health at risk

The front desk staff displays a shocking lack of competence. She redirected me to a pharmacy rather than allowing me to consult with medical professionals. Despite my detailed explanation that only physicians can prescribe the precise allergy medication I previously received last summer, she remained obstinate. My allergic reaction is visibly apparent with severely swollen eyes! She flatly refused to schedule an appointment, forcing me to seek emergency care at a hospital. Receptionists have no business attempting to diagnose patients. Her approach is dangerously negligent, and such unprofessional conduct should not be tolerated. I will definitely be transferring my medical care this week and absolutely cannot recommend Mount Pleasant surgery to anyone.

Frustrating healthcare experience with limited availability

Scheduling sessions can be challenging, with limited availability and long wait times making it hard to secure a convenient time slot.

Horrible service at this terrible medical centre

The personnel display an appalling attitude, and I'm convinced this is quite possibly the most substandard healthcare facility in the entire United Kingdom.

Worst medical service ever absolute nightmare

I've endured an almost hour-long phone wait, perpetually stuck at "5th in line" with no progress. Frustrated, I decided to visit their location in person, only to discover they were shut down. The term "incompetent" falls short of capturing the true nature of this alleged medical service. This isn't an isolated incident; I've encountered similar disappointments multiple times before.

Terrible healthcare service with unhelpful receptionists

A persistent infection lingering for five weeks apparently doesn't qualify as urgent, even after consulting an out-of-hours physician the previous evening. The reception team displays an appalling attitude, dismissively stating 'this is just the current standard' when you're trapped waiting on hold. Should you need to reschedule an appointment but find yourself stuck in their interminable queue, they'll somehow criticize you for not canceling earlier. How exactly are you supposed to respond to that?

Compassionate and caring doctor exceeds expectations

Dr. Ismail is an exceptional healthcare professional who has consistently provided outstanding care and support. His expertise, compassion, and dedication have made a significant positive impact on my medical experience.

Improved service but appointments still challenging

UPDATE: Revising my review based on recent developments, scheduling an appointment remains challenging, requiring a 8AM phone call as online booking is unavailable. The reception staff have significantly improved, with reduced waiting times and preliminary issue triage. Telephone consultations are still more accessible than face-to-face appointments, which may pose difficulties depending on your specific health concern. My inhaler procurement issues have been resolved, seemingly isolated to a single physician. I've finally received a diagnosis for my back pain, which required extended testing periods - not attributable to the surgery's shortcomings. The practice demonstrates responsible care by conducting prescription check-ups, ensuring medications are used correctly and without complications. This approach prevents indiscriminate medication dispensing. Overall, the internal changes suggest a marked improvement in service quality. Old Review: Completely ineffective. Repeatedly endured prolonged phone queues, previously waiting 30+ minutes in a three-person line. Recently, while queue times have shortened, responses typically redirect patients to walk-in centers. I've suffered months of unaddressed back pain, and when I attempted to discuss potentially serious symptoms, receptionists dismissively provided physiotherapy contact information. After consulting 111, I was referred back and eventually offered a next-day appointment. Upon arrival, I observed numerous patients with minor ailments easily securing consultations. The physician disregarded my concerns, focusing solely on painkiller prescription and arbitrarily refusing my standard inhaler, claiming overuse despite 15+ years of consistent use. The consultation demonstrated a complete lack of holistic care - no inquiry into my mental health or the debilitating impact of my condition on a 26-year-old barely capable of walking 50 yards. Instead, they cavalierly prescribed substantial opioid medication, seemingly indifferent to potential mental health risks. I was compelled to advocate for blood tests, requiring an additional two-week appointment - leaving potential serious conditions unexamined. Attempting to contact the practice manager proved futile - initially told they were unavailable, then supposedly present but too busy, with promised callback never materializing. I'm astounded by the selective triage process: my significant symptoms are consistently deemed insufficient for medical attention, while patients with minor, pharmacy-treatable conditions receive immediate care. The discriminatory screening is inexcusable. I intend to file a formal complaint with NHS England regarding this surgery's apparent negligence.

Terrible service and parking nightmare at medical centre

I am writing to express my profound dissatisfaction and concern about two recent troubling experiences at the Mount Pleasant Medical Centre. Primarily, I want to highlight the persistent problem of patients inappropriately parking their vehicles directly in front of our driveway, which is creating significant disruption and obstructing property access. This ongoing issue is severely impacting our daily operations and generating unnecessary tension. I am earnestly requesting that you take swift action to resolve this parking situation and facilitate a more considerate and cooperative environment. Additionally, I feel compelled to describe a deeply unprofessional interaction with a receptionist at your medical centre. During my attempt to discuss the parking concerns, I encountered an employee who adamantly refused to provide her name. Despite my efforts to maintain a constructive dialogue, she repeatedly insisted that she was not obligated to identify herself and communicated in an aggressive and dismissive manner. This interaction was extremely unpleasant and further intensified my negative perception of the centre's professional standards. As an external party not affiliated with your practice, I was genuinely shocked by the apparent lack of respect demonstrated by both staff and patients. The overall conduct was thoroughly disappointing and undermined any sense of community goodwill. I firmly believe that maintaining a respectful and professional atmosphere is fundamental for any healthcare facility, as it directly impacts the community's perception and well-being. I strongly urge you to take immediate corrective measures to address these issues and reinforce a culture of courtesy and professionalism at Mount Pleasant Medical Centre.

Exceptional service with heart and empathy

Your kindness and empathy really made a difference - I truly appreciate your supportive approach!

Improved service at mount pleasant medical centre

Some time back, I penned a critique of Mount Pleasant medical centre that wasn't particularly flattering, yet remained honest. Nevertheless, amid the current challenges facing the NHS, I've observed significant improvements, particularly within the reception staff's approach and demeanor. While there's certainly room for continued enhancement, the progress is definitely promising! Shahid is demonstrating excellent leadership in this effort. Maintain this positive momentum