Mount Pleasant Medical Centre

Worst medical practice ever, avoid at all costs

Completely lacking compassion for patients of all ages. Terrible customer service with perpetual scheduling difficulties. The clinic appears deserted during visits. They abruptly terminate phone calls when seeking urgent morning appointments. Personnel are discourteous. An utterly unacceptable experience demonstrating zero commitment to patient well-being.

Terrible customer service at this place

Incredibly discourteous employees

Amazing care and compassionate medical team

I've never encountered any issues during my visits to this surgical center. The medical professionals are consistently supportive and ready to address any concerns. Moreover, the front desk personnel are consistently courteous and professional, whether communicating via phone or in person.

Terrible service that endangers pregnant patients and others

The reception team demonstrates a complete disregard for patient care, displaying an utterly disrespectful attitude! Anyone rating this place five stars must surely be connected to the staff, as this establishment clearly operates through personal networks. If you're not an insider, expect zero assistance—a situation affecting approximately 80% of patients. They brazenly claimed to prioritize my and my baby's health while forcing me to stand during multiple midwife appointments despite being heavily pregnant—an inexcusable practice. Their lack of modern conveniences is appalling—no online sign-in or appointment booking system exists. The consequences are severe: one patient's delayed appointment resulted in a critical emergency room admission.

Terrible healthcare experience avoid at all costs

Completely worthless Disrespectful front desk staff Impossible to schedule any consultations Condescending medical personnel Appears to solely exist as a drain on healthcare resources

Terrible service and complete customer neglect

Unable to reach anyone via phone or online support Constantly overbooked with discourteous front desk staff Demonstrating a complete lack of concern for patient welfare, even in serious medical situations like pneumonia and asthma - utterly indifferent attitude

Worst medical practice ever avoid at all costs

The care provided here is shockingly poor, with medical staff seeming more concerned about patient throughput than actual patient welfare. Their communication infrastructure is completely dysfunctional - I spent three-quarters of an hour on hold initially, and when I visited in person to inquire, they trotted out the same tired excuse about phone system issues that they've used multiple times before. I'm absolutely fed up, and I'm definitely taking my healthcare needs elsewhere!

Fantastic service and care from surgery staff

A heartfelt appreciation goes out to Asiya for her assistance in resolving my appointment issue today. Moreover, I extend my sincere gratitude to the entire medical staff for their compassionate guidance and supportive demeanor, especially during such challenging and demanding times!

Loyal patient loves exceptional care through thick and thin

I've been a loyal patient since the beginning, and my experience has been nothing short of exceptional. They've consistently provided outstanding care for me and my loved ones. The staff goes above and beyond to assist, always demonstrating genuine compassion. This past year has been challenging due to my injury, and whenever I've needed support, they've been readily available - regardless of how hectic their schedule might be. They always make time to help. I want to express my gratitude for today's assistance; the receptionists were fantastic, as they always are, and I'm confident they'll continue to maintain this high standard of service.

Terrible service and unbearable waiting times

This medical practice is absolutely dreadful! The wait times are unbearable. I've brought my toddler here twice, and each visit resulted in spending more than half an hour in the waiting area. While a slight delay of 10-15 minutes might be acceptable, a 30-minute wait is completely unacceptable! Anyone considering registering with this surgery should definitely think twice and steer clear!

Terrible service and unhelpful medical staff

Absolutely dreadful medical practice! I attempted to schedule an appointment and clearly explained my respiratory issues, mentioning my asthma and hayfever. I've already tried multiple over-the-counter medications that aren't providing sufficient relief. A pharmacist at Boots confirmed that only doctors can prescribe more potent medication. However, the receptionist became aggressive, insisting I couldn't obtain tablets through NHS and completely disregarded my concerns. She abruptly ended the call in an incredibly unprofessional manner. Their customer service is unacceptable, and I will definitely be switching to a different medical surgery immediately!!!!

Terrible service and unprofessional staff attitude

Extremely disappointing customer service The staff demonstrates an unacceptable attitude Appointment scheduling is completely nonexistent Their conduct is extremely unprofessional and discourteous

Compassionate care for my daughter's health

I brought my young daughter in for a late-evening medical consultation. The front desk staff member was incredibly kind, professional, and quick to assist us. The physician conducted a comprehensive examination and provided top-notch care. I was thoroughly impressed with the entire experience. Kudos to the entire team for maintaining such high-quality service during challenging times. Your dedication and hard work do not go unnoticed.

Terrible customer service at this medical practice

Terrible customer service today. Despite being fifth in line, we endured a wait exceeding 15 minutes. Upon finally reaching the reception, we were greeted by staff members who seemed more interested in laughing and chatting behind the counter rather than attending to waiting customers. No one was even near the telephone to assist. My colleague shared a similar frustrating experience, and numerous friends and family members have reported identical issues.

Terrible medical practice with zero customer service

Can't get through on the phone No booking slots when you call Website booking system also shows zero availability Hearing the same complaints from others repeatedly. Quality of service has deteriorated, definitely looking for a new medical practice.

Terrible service with impossible scheduling and wait times

Scheduling a consultation here is impossible, and they seem to ignore even urgent medical needs 😡

Terrible service with no improvement during covid

Very minimal progress, even during the pandemic. In fact, their service has deteriorated in many aspects. Before Covid, receptionists would be seen chatting among themselves, not answering phone calls, and ignoring patients standing right in front of them. Their call response remains equally poor now. Phone queues are excruciatingly long, with wait times extending even when you're first in line. It's astonishing that receptionists attempt to provide medical diagnoses over the phone, often advising patients to simply wait, despite lacking proper medical qualifications or understanding. Covid restrictions prevent in-person visits, even when absolutely necessary. A recent personal experience highlights this: a medical issue too complex to explain via phone requires physical examination. Yet, they remain indifferent. Their solution is requesting image submissions via email to be forwarded to a doctor for a phone consultation. However, there's no guarantee these images are received, communicated, or reviewed, rendering the entire process ineffective and potentially leading to incorrect diagnoses. Phone appointments lack specific timing, forcing patients to remain available all day, with no guarantee of actually receiving a call. Securing an appointment feels like winning a lottery, with availability seemingly dependent on personal connections rather than medical need. The system appears riddled with favoritism, where knowing someone significantly improves your chances of receiving care. Recent update reveals continued unprofessionalism. After being invited to join a patient improvement forum months ago, communication has stalled. Despite repeated attempts to contact the surgery's manager—through phone messages, receptionist intermediaries, and eventually email—no meaningful follow-up has occurred. The process of obtaining correct contact information was itself frustratingly complicated, underscoring their systemic inefficiency.

Amazing healthcare team with top-notch service

The reception team consistently demonstrates exceptional knowledge, professionalism, efficiency, compassion, and support. I cannot single out any individual staff member as they are all uniformly excellent. The medical care, treatment protocols, and post-consultation guidance provided by physicians and nursing professionals are truly top-tier. While Dr. Dalal and Susan are particularly outstanding, the entire medical team maintains an equally impressive standard of care. Their digital platform is remarkably user-friendly, particularly for scheduling appointments and managing repeat prescription requests. I enthusiastically endorse this medical practice.

Caring and compassionate medical team at mount pleasant

Whenever I reach out to Mount Pleasant surgery to discuss my medical concerns, their staff consistently offers exceptional assistance. The front desk personnel always attentively listen and provide helpful guidance and solutions. Dr. Dalal, in particular, stands out as an outstanding physician who goes beyond typical medical care. Instead of simply writing prescriptions, he takes the time to investigate and address the underlying causes of health issues. Despite the challenging circumstances brought on by the Covid pandemic, the surgery has demonstrated remarkable adaptability and resilience. They have maintained a commitment to patient care without resorting to completely shutting down or redirecting patients to emergency services. The implemented changes, such as telephone consultations with doctors and in-person visits only when absolutely necessary, strike me as a thoughtful approach to maintaining healthcare services during these difficult times. I appreciate their proactive and patient-centered strategy for managing medical care under challenging conditions.

Great service despite challenging healthcare landscape

Taken aback by the numerous negative comments. Personally, I've encountered no problems with this medical practice. I consistently secure appointments as required and always receive thorough, compassionate treatment from every healthcare professional I encounter. It appears some individuals might harbor unrealistic expectations about service quality during challenging circumstances. Those who are complaining have the option to switch practices, so I'm perplexed by their continued dissatisfaction.