Mount Pleasant Medical Centre

Discriminatory clinic fails patients with lost medical documents

I attempted to sign up at this medical practice, but after a fortnight of waiting, my entire application mysteriously vanished. As someone recovering from a vehicular collision, I'm dealing with a fractured arm, back discomfort, and neck pain. The personnel treated me with complete disrespect, yet they were notably courteous to other patients of Pakistani origin. I feel compelled to emphasize that as a Polish national, it appears this clinic caters exclusively to individuals from Pakistan. There seems to be a clear discriminatory pattern in their service approach.

Friendly staff, but dreary surgery needs upgrade

This medical practice urgently requires a comprehensive makeover. Nurse Liz Parker was exceptionally warm and demonstrates genuine compassion towards my son, as does Dr. Dalal. However, the facility desperately needs a complete renovation. The practice, particularly the waiting area, requires fresh paint and new floor coverings. Entering this location when already feeling unwell will likely worsen your condition due to its dreary atmosphere. They made modifications to the reception area years ago to improve wheelchair accessibility, but then neglected to properly floor the space, leaving exposed concrete visible. The existing carpets are clearly more than a decade old. I implore them to enhance the practice's environment so that patients feel uplifted upon leaving, rather than more dispirited.

Frustrating healthcare with endless waiting and poor communication

Still avoiding in-person consultations despite widespread reopening, even NHS hospitals are operational. Instead, I'm forced to remain tethered to my phone all afternoon and evening, unable to move in case I miss their call. In just two visits to this practice, I've already experienced multiple instances of poor service, including being left waiting outside with no one answering the door for a full quarter-hour.

Katie and team truly transform medical centre

Mount Pleasant Medical Centre has been my family's GP surgery for numerous years. While we've encountered challenges in the past, I must acknowledge significant improvements since Katie White became Practice Manager. Katie has been particularly supportive, consistently demonstrating a willingness to listen and comprehend our needs. Our family is profoundly appreciative of the assistance she has provided, which stands out distinctly from previous experiences. Recognizing that Katie joined during the unprecedented challenges of lockdown, I understand the complexity of integrating into a close-knit community with diverse linguistic backgrounds. She has visibly made a sincere effort to understand the community the centre serves. The centre's environment is undoubtedly demanding, yet staff members like Mariyam, Aasiya, Raabiah, Hava, and Monira consistently maintain a calm, respectful, and helpful demeanor. Fatima, the Phlebotomist, also deserves recognition for her compassionate approach and ability to alleviate patient concerns. While improvements are still needed, I strongly encourage Katie and her team to continue their current approach of engaging with patients and families to better understand community requirements. This strategy will not only enhance the centre's reputation and understanding but also provide substantial value to those they serve. After years of utilizing Mount Pleasant Medical Centre's services, this feels like the first time a truly proactive leader like Katie, supported by her dedicated team, is genuinely committed to continuous improvement and patient care. I extend my heartfelt gratitude for their hard work and exceptional service.

Unresponsive customer service drives me crazy

Absolutely abysmal when it comes to phone communication

Terrible customer service frustrates elderly patient

Utterly appalling. My elderly mother, who's approaching 70, had been persistently calling the medical practice, poor dear was bewildered by their prolonged response time. They desperately require training on basic telephone communication etiquette.

Exceptional service and caring staff at medical practice

I want to highlight that following some previous concerns about phone response times, the medical practice has significantly enhanced its service quality. The reception team is absolutely outstanding - incredibly courteous and compassionate. Special mention goes to Mariam and Fatima, who are both wonderfully kind, supportive, and remarkably professional. Sincere appreciation to the entire front desk staff. Furthermore, Dr. Dalal stands out as an exceptional general practitioner, truly unmatched in their medical expertise.

Horrible customer service and endless waiting nightmare

I spent an excruciating 25 minutes just trying to reach the receptionist, and when she finally answered, she abruptly terminated the call without any explanation. I had to redial, only to be informed that I would receive a callback in five days' time.

Worst medical experience ever terrible healthcare service

Disrespectful, unprofessional, completely deaf to patient concerns... they've nailed every single red flag you'd hope to never encounter in a medical clinic. Steer clear of this place without hesitation!

Compassionate care from two medical centres

I've been thoroughly impressed with the medical care my father has been given at Mount Pleasant and Earlsheaton Medical Centres. The entire staff, including doctors, nurses, and administrative personnel, collaborated seamlessly to ensure he received prompt and suitable treatment. Our family is truly grateful.

Terrible service and unprofessional medical staff nightmare

The personnel here display an appalling lack of professionalism, demonstrating zero understanding of appropriate patient interaction. Their conduct is so abysmal that they genuinely deserve to be formally reported to higher authorities 🤬 Without question, this represents the absolute lowest quality medical facility in the entire United Kingdom

Exceptional customer service from friendly phone representative

I rarely take the time to write reviews, but today's interaction compelled me to do so. The representative I spoke with on 30.9.20 was exceptionally warm, considerate, respectful, and competent during our phone conversation. She articulated her capabilities and reasoning with remarkable clarity, and I was pleased to receive a follow-up call from the GP within just 60 minutes. In contrast to this positive experience, I've personally encountered and heard accounts from other patients about staff members who can come across as detached, indifferent, and brusque during phone interactions. I sincerely hope this level of compassionate patient service continues and that other staff members at the practice will adopt a similar approach.

Terrible service from unhelpful medical staff

Utterly appalling service when I called due to sudden swelling in my neck and armpit. The receptionist dismissively said a doctor would contact me back, abruptly ending the call without providing any specific timeframe or even a date. Now I'm left anxiously waiting for a potential phone call that might come tomorrow. I had to contact my workplace and describe my medical situation. This isn't the first time I've experienced issues with this practice - I've had recurring lymph node problems in my neck, and consistently, the receptionists seem to take it upon themselves to diagnose patients and advise waiting, rather than offering a proper appointment.

Crowded spot with limited seating

This place is packed and bustling with activity

Terrible customer service and endless waiting times

Absolute worst medical practice when it comes to communication. The moment they open, you're already 15th in line after dialing just a minute prior! It's painfully obvious from the reception area that they're completely uninterested in addressing patient calls. They seem more focused on enjoying their tea breaks than providing any semblance of customer service!

Terrible receptionists making healthcare access a nightmare

Every time I contact this surgery, the receptionists become increasingly discourteous. I'm certainly not alone in this observation, and I doubt I'll be the final person to complain. They are consistently obstructive and completely unhelpful. The staff member who answered my call was brusque and cold, displaying zero empathy and seemingly focused solely on quickly dismissing my concerns. I was bluntly informed that my children were not their responsibility, despite being initially referred by the 111 service and then subjected to an interrogation by the receptionist. It's curious how these receptionists appear to believe they possess medical expertise, acting like unauthorized general practitioners eager to diagnose patients. Overall, I am thoroughly disappointed with this unprofessional and dismissive approach to patient communication. Frustrating.

Terrible customer service that completely missed the mark

Never pick up the phone and constantly refuse to schedule an appointment despite having open slots earlier. The staff comes across as incredibly haughty and dismissive, delivering a thoroughly unprofessional experience that leaves much to be desired.

Terrible service and unprofessional medical staff

Called this medical practice multiple times, spent over an hour attempting to reach the receptionist, Olivia, who instructed me to hold, and after waiting an additional 5 minutes, informed me of some technical issue and told me to disconnect and retry, essentially hanging up on me. When I attempted to call back, there was no response, revealing unprofessional and discourteous staff, making this a poorly managed medical facility in my assessment.

Quick and caring medical assistance

I was provided with incredibly supportive assistance and managed to secure a same-day consultation, during which the physician was extremely kind and accommodating.

Terrible service and attitude from unprofessional staff

Complete waste of time, staff at the front desk are discourteous and full of themselves