Mount Pleasant Medical Centre
Poor! (61 reviews)
Poor! (61 reviews)
Feedback on this practice reflects a mixed experience with significant variation in patient satisfaction. Communication challenges emerge as a persistent concern, with many patients reporting prolonged phone queues, difficulty reaching reception staff, and delayed callback responses. Appointment availability presents another major barrier, with patients describing extended waiting periods for booking and limited access to same-day or timely consultations. Reception experience varies considerably, with some patients praising courteous and supportive staff while others report dismissive, discourteous, or unhelpful interactions at the front desk.
When patients do access clinical care, experiences with medical professionals are generally positive, with many highlighting compassionate, thorough, and professional treatment from doctors and nursing staff. Several patients specifically commended the responsiveness and expertise of individual clinicians. However, concerns about care coordination and communication between reception and clinical teams persist, with some patients reporting that receptionists attempt to provide medical guidance rather than facilitating appropriate access to doctors.
Recent feedback suggests some improvements in reception courtesy and phone response times following management changes, though appointment availability and booking accessibility remain challenging for many. The practice environment and digital systems have also been noted as areas requiring attention. Overall, the practice demonstrates clinical capability but faces ongoing operational challenges around access, communication, and consistency in reception experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback on this practice reflects a mixed experience with significant variation in patient satisfaction. Communication challenges emerge as a persistent concern, with many patients reporting prolonged phone queues, difficulty reaching reception staff, and delayed callback responses. Appointment availability presents another major barrier, with patients describing extended waiting periods for booking and limited access to same-day or timely consultations. Reception experience varies considerably, with some patients praising courteous and supportive staff while others report dismissive, discourteous, or unhelpful interactions at the front desk.
When patients do access clinical care, experiences with medical professionals are generally positive, with many highlighting compassionate, thorough, and professional treatment from doctors and nursing staff. Several patients specifically commended the responsiveness and expertise of individual clinicians. However, concerns about care coordination and communication between reception and clinical teams persist, with some patients reporting that receptionists attempt to provide medical guidance rather than facilitating appropriate access to doctors.
Recent feedback suggests some improvements in reception courtesy and phone response times following management changes, though appointment availability and booking accessibility remain challenging for many. The practice environment and digital systems have also been noted as areas requiring attention. Overall, the practice demonstrates clinical capability but faces ongoing operational challenges around access, communication, and consistency in reception experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mohammed R.
8 years ago
Bad!
Worst medical experience ever, save your time
The service here is abysmal, scheduling appointments is a nightmare, and by the time you finally see a physician, you're practically healed already. I visited the clinic recently and was instructed to undergo a blood test, but when I approached the reception, they informed me there were no available slots for an entire month. I initially believed the receptionist was joking, but she was dead serious. This level of incompetence is utterly unacceptable and completely ridiculous.