Mowbray House Surgery

Quick appointments and minimal waiting times

Appointments are typically available without significant delays, and the waiting area experience is usually brief. The team consistently demonstrates courtesy and warmth in their interactions. While I'm not familiar with all the clinicians at the practice, I have found the ones I've seen to be particularly attentive and efficient in their approach.

Staff listened and made blood tests comfortable

I've attended the practice on several occasions, and on each visit I've been seen by someone who demonstrated considerable expertise and professionalism. During my most recent appointment, the clinician conducting my consultation was particularly thorough with my blood test results, identifying an incidental finding that warranted further investigation, and promptly arranging additional specialist testing. The blood tests themselves were performed shortly after by a phlebotomist who was absolutely excellent. As I tend to feel lightheaded during blood draws, the phlebotomist was remarkably considerate and understanding. They relocated me to a room where I could recline comfortably, and their technique was so skillful that I barely experienced any discomfort. I would readily recommend this practice to others and feel confident in their care. I'm grateful to have them as my local surgery and would like to extend my appreciation to the entire team.

Quick and easy to book appointments here

The practice staff are consistently friendly and accommodating, and scheduling an appointment is straightforward without significant delays.

Friendly reception made me feel welcome

I really enjoy attending my practice. The healthcare professionals and team members there are excellent.

Helpful and attentive doctors

Excellent healthcare professionals

Reception experience depends on who answers

The quality of service at this practice varies considerably depending on which staff member you interact with. Some team members are exceptionally helpful and provide outstanding support, while others can be challenging to deal with. Your experience largely depends on who assists you.

Helpful surgery but staff turnover is frustrating

The practice is quite good overall, though there appears to be significant staff turnover, which means I'm frequently unable to see the same healthcare professional on subsequent visits as they have moved on by the time I return for appointments.

Busy practice with clean facilities and short waits

The practice operates at a high capacity but appointment times remain efficient. The facilities, particularly the restroom facilities, are consistently well-maintained and hygienic.

Friendly reception and quick appointment booking

Excellent experience

Friendly staff but dismissive of serious symptoms

The pharmacy and reception staff are courteous, professional and accommodating. However, if you are experiencing health concerns, you may want to consider alternative providers. There appears to be difficulty in identifying symptoms, and patients report feeling dismissed rather than heard. Cases have been noted where initial assessments seemed to underestimate the severity of presentations. One instance involved a young child presenting with persistent coughing including a characteristic sound, breathing difficulties, and associated vomiting occurring multiple times daily over an extended period. The initial assessment did not align with what the symptoms suggested, and the family felt their concerns were not adequately addressed. If you have the option, exploring other healthcare providers may be worth considering, as the diagnostic approach here may not fully match the seriousness of what patients are experiencing.

Struggling to book appointments at this practice

It is difficult to secure appointment slots at this practice, as they appear to be operating at or beyond their current capacity.

Nursing team made daily visits worthwhile

I recently attended multiple consecutive appointments with the nursing staff, who provided excellent care and demonstrated a friendly, welcoming approach. While GP consultations occasionally run behind schedule, this is fairly typical, and the practice offers comfortable waiting facilities for patients.

Friendly reception made me feel welcome

Consistently demonstrated a welcoming and supportive approach throughout my interactions.

Reception staff polite but some doctors dismissive

The quality of care from the doctors at this practice varies considerably. One particular clinician provides excellent support and care. The nursing team and administrative staff consistently demonstrate professionalism, courtesy and attentiveness. However, I have found it necessary to question and push back against the approach taken by certain clinicians at the practice, as I feel my concerns have not been adequately heard despite presenting with ongoing pain and discomfort. There is one clinician I have chosen not to see again following a previous appointment where I felt dismissed and embarrassed, despite experiencing significant physical distress. I regularly report symptoms including fatigue, exhaustion and muscle-related discomfort. A specialist previously raised a potential diagnosis, though my regular clinician did not pursue this further. I approach future appointments with apprehension and uncertainty about whether my concerns will be properly addressed and taken seriously.

Staff made me feel genuinely welcomed

The team members demonstrated a helpful and accommodating approach throughout my visit.

Friendly reception and welcoming atmosphere

A pleasant establishment.

Polite staff who listened to my concerns

Extremely courteous and attentive, addressing all of my concerns thoroughly.

Mixed quality staff across the practice

A handful of capable clinicians and administrative personnel, alongside some less effective ones. The majority fall somewhere in between. A fairly typical reflection of the broader healthcare system.

Friendly staff made emergency appointment easy

The practice staff consistently demonstrated a welcoming and supportive approach, particularly when accommodating urgent appointment requests.

Waiting room could use better sound system

I accompanied a family member to an appointment and observed the facilities. The waiting area is quite loud and would benefit from acoustic improvements. The display screen indicating which patient is next and their destination lacked audio, which could be problematic for those with visual impairments. The staff members appeared approachable and knowledgeable in their roles.