Mowbray House Surgery

Quick appointments and helpful staff here

I have consistently had positive experiences at this practice. The team members are always accommodating and supportive, and I find it relatively straightforward to secure appointment slots compared to other medical practices I have attended previously. The clinic generally maintains good time management, with appointments running on schedule, and any delays that do occur are typically minimal.

Friendly reception made me feel welcome

Consistently excellent!

Felt genuinely listened to and valued

Exceptional care provided at this practice. The healthcare professional demonstrated a genuine commitment to patient wellbeing and made a meaningful positive impact on my experience.

Easy appointment booking and swift communication throughout

Having relocated to the area after using two other local authority NHS services, I am very pleased with this practice. I found it straightforward to obtain an appointment, and my referral to the imaging department at the local hospital was processed promptly. My hospital appointment came through quickly. The staff I encountered were courteous and welcoming. My scan results were communicated to my GP practice the same day, and I received a message from my GP that afternoon with the findings. This represents an excellent standard of care, and I am grateful. I would strongly encourage others to register with this surgery.

Prescription app setup left unresolved

I found it quite frustrating trying to set up the digital app for managing my prescriptions. I've been unable to get it connected to my practice. A member of staff called to offer assistance and mentioned they would investigate the issue, but I didn't receive any further communication about it.

Reliable phone booking despite occasional queues

Having been attending this practice for over two decades, I have consistently found the clinical care provided to be of a high standard. The pharmacy department, despite experiencing changes in staffing over the years, continues to deliver reliable service with courteous and professional conduct. The telephone appointment booking system, while occasionally experiencing delays due to call volume, operates exceptionally well overall. The entire team at the practice demonstrates professionalism and dedication to their roles, and I appreciate their efforts. I wish them continued success in the year ahead.

Quick appointment booking and helpful staff

Efficient and competent care provided

Friendly reception and spotlessly clean facilities

The team members were welcoming and the premises were immaculately maintained.

Long waits but nurse appointments run on time

Healthcare appointments at this practice can be inconsistent in terms of timing. Consultations with clinical staff tend to run behind schedule more frequently than appointments with nursing staff.

Long waits left me feeling worse

I would strongly advise moving quickly if you can, as the experience at this practice may leave you in a significantly worse condition than when you arrived, potentially requiring specialist intervention.

Friendly reception made the visit pleasant

It's a wonderful medical practice.

Surgery went the extra mile with helpful signposting

A medical practice that demonstrates commitment to going above and beyond, consistently providing helpful guidance and support whether through their own services or by directing patients to appropriate external resources.

Efficient surgery with integrated pharmacy services

Well-run practice that maintains a strong collaborative partnership with the pharmacy located on-site.

Friendly reception made the visit pleasant

Excellent and welcoming experience.

Quick appointment with helpful medical advice

The appointment was prompt, and I received the guidance and clinical support I required.

Staff remained polite despite busy times

I attend the practice on a weekly basis and have consistently found the team to be courteous and supportive. Throughout periods when the surgery has been particularly busy or challenging, the staff have maintained a professional and respectful demeanor. When patients approach them with courtesy, they respond in kind.

Friendly staff and comfortable waiting space

No problems at all. The team was welcoming, approachable and well-organised. The reception area is spacious with ample seating available.

Receptionists could be more polite and helpful

The reception staff could be more welcoming and courteous. They would benefit from additional training in customer service skills, as interactions often feel curt and dismissive. Making appointments has become an unpleasant experience, and I'm considering switching to a different practice. Overall, I'm dissatisfied with how I'm being treated at this surgery.

Long waits and dismissive staff attitudes

The overall experience at this practice was disappointing. The clinical team appeared rushed and unavailable, the appointment delays were excessive, and the demeanor of the staff members was unwelcoming.

Easy to book appointments when needed

I have never had difficulty obtaining an appointment within a reasonable timeframe. The clinical staff member I saw was excellent. The majority of the reception team are courteous and helpful, and the pharmacy service is efficient.