Patient feedback reveals a sharply divided experience at this practice, with significant challenges in appointment access and reception experience contrasting with consistent praise for clinical care. Many patients report substantial difficulties securing appointments, describing lengthy waits on hold, phone line disconnections, and unresponsive communication when attempting to book. The reception experience emerges as a persistent concern, with multiple accounts of discourteous, dismissive, and unhelpful staff behaviour that has deterred some patients from seeking care.
However, the medical professionals, including doctors and nursing staff, receive widespread recognition for compassionate, attentive, and expert care. Several patients highlight positive experiences with digital booking platforms and same-day appointment availability through online channels. The practice demonstrates capability in responsive communication and supportive care delivery when patients successfully access services, though the booking process itself remains a significant barrier for many seeking treatment.
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Patient feedback reveals a sharply divided experience at this practice, with significant challenges in appointment access and reception experience contrasting with consistent praise for clinical care. Many patients report substantial difficulties securing appointments, describing lengthy waits on hold, phone line disconnections, and unresponsive communication when attempting to book. The reception experience emerges as a persistent concern, with multiple accounts of discourteous, dismissive, and unhelpful staff behaviour that has deterred some patients from seeking care.
However, the medical professionals, including doctors and nursing staff, receive widespread recognition for compassionate, attentive, and expert care. Several patients highlight positive experiences with digital booking platforms and same-day appointment availability through online channels. The practice demonstrates capability in responsive communication and supportive care delivery when patients successfully access services, though the booking process itself remains a significant barrier for many seeking treatment.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sports W.
8 months ago
Excellent!
Amazing service with a smile
The front desk staff was incredibly welcoming, attentive, and quick to assist. I truly appreciate the exceptional customer support and their willingness to help me out!
Mike R.
9 months ago
Great!
Quick and convenient scheduling solution
Utilized the Accuryx scheduling platform, which functions smoothly, and secured a next-day booking.
Mohammed M.
9 months ago
Excellent!
Great help when i needed it most
Highly prompt and professional assistance. Much appreciated.
Alison W.
10 months ago
Excellent!
Speedy service that solved my problem perfectly
Outstanding and swift resolution Much appreciated
Joe G.
10 months ago
Excellent!
Melissa made my dental extraction a breeze
I underwent a tooth extraction recently with Melissa, and given my extensive history of dental issues and procedures, this experience stood out as exceptionally smooth. The entire process was remarkably serene and comfortable - I hardly noticed any discomfort. Melissa was incredibly supportive and made me feel completely at ease throughout the treatment. Her professional and gentle approach was truly impressive. I'm genuinely grateful for such a positive dental visit.
Susan S.
10 months ago
Excellent!
Compassionate doctor who truly cares for patients
Dr O'Sullivan consistently provides compassionate, welcoming, and highly competent care. She genuinely demonstrates concern for my aging family member's health and overall welfare. The entire medical staff at the practice are equally supportive and attentive. Much appreciation.
Julia W.
10 months ago
Excellent!
Compassionate doctor who truly listens and cares
Dr. Pardhanani is absolutely fantastic! My preferred physician. I deeply appreciate how attentive you are and the exceptional assistance, guidance, and compassionate care you consistently provide.
Acushla P.
10 months ago
Excellent!
Compassionate doctor provides exceptional and personalized care
Dr. O'Sullivan truly stands out, carefully hearing every concern I raised and providing guidance that left me feeling completely at ease and confident in the recommended treatment approach.
Sarika G.
10 months ago
Excellent!
Compassionate care from an exceptional family doctor
My interaction with my general practitioner was truly exceptional. The doctor displayed remarkable empathy, carefully listened to my medical concerns, and gave me their undivided attention without feeling hurried. I feel incredibly fortunate to have such a caring and skilled healthcare professional managing my well-being. I cannot recommend this physician highly enough!
Jeff S.
10 months ago
Excellent!
Great team delivers perfect moving solution
Courteous, helpful, and swift assistance from start to finish
Muzna M.
11 months ago
Excellent!
Compassionate care from start to finish
The administrative staff and physicians here are incredibly supportive and compassionate. They truly understand your circumstances and demonstrate genuine care, going above and beyond to assist you. Much appreciation!
Chloella T.
11 months ago
Excellent!
Compassionate care that saved my life
Throughout my 32-year association with Mulgrave Road Surgery, I have been consistently impressed by the exceptional care and support provided by everyone here. Despite my complex health challenges, the doctors, nurses, receptionists, and entire staff have always made me feel heard and valued. I want to especially highlight Dr. Pardanani, who was instrumental in supporting my mental health during a particularly difficult period in my late teens. His compassionate guidance was truly life-changing, and I genuinely believe I might not have survived without his help. I am profoundly grateful to every single individual at this surgery who has demonstrated such remarkable kindness, empathy, and dedication to patient care.
Bazza K.
11 months ago
Excellent!
Compassionate care from an exceptional physician
Dr Pardhanani consistently impresses me with his approachable demeanor, professionalism, and genuine interest in understanding my medical concerns. I feel fortunate to have such a compassionate and attentive physician in my local community.
Linda H.
11 months ago
Excellent!
Amazing customer support that exceeded expectations
Exceptional customer support with a team that goes above and beyond. The employees were incredibly attentive, quick to assist, and maintained a warm, welcoming demeanor throughout our interaction.
Ruellen M.
one year ago
Great!
Helpful support with a rushed service feeling
Professional service with a slightly rushed approach, giving the impression of wanting to wrap up the interaction quickly
Dawn L.
one year ago
Excellent!
Amazing healthcare experience beyond expectations
Outstanding care that truly exceeded my expectations. The level of service I received was exceptional, leaving me completely satisfied and delighted. A truly content client.
Alejandrina R.
one year ago
Excellent!
Compassionate care from an amazing healthcare hero
Truly remarkable, Caroline embodies the essence of nursing with her compassionate care and extraordinary personal qualities - immense gratitude for her incredible service
Geraldini G.
one year ago
Excellent!
Compassionate care that truly makes a difference
I want to convey my deepest appreciation to Dr. Pardhanani and the wonderful staff at GP Mulgrave Road. The compassionate and attentive care provided for my mother has been absolutely remarkable. Dr. Pardhanani's unwavering commitment, professional approach, and sincere empathy have significantly contributed to her health and comfort. Moreover, I am thoroughly impressed by the kindness and support demonstrated by every member of the team. Each appointment feels comforting due to the incredibly supportive and inviting atmosphere you maintain. My heartfelt thanks to everyone for your outstanding service – your excellence truly stands out!
Jill E.
one year ago
Excellent!
Quick and compassionate medical response
I was genuinely surprised and appreciative when a physician contacted me shortly after my initial call to the medical practice. The doctor effectively addressed my worries regarding a dermatological concern and offered clear, reassuring details that helped calm my anxiety. My sincere gratitude goes out to the medical team.
Jenny S.
one year ago
Excellent!
Exceptional doctor with outstanding patient care
Dr Z is exceptional, undoubtedly the finest general practitioner this clinic has seen in recent years. Her professionalism and meticulous approach were truly remarkable, significantly enhancing the patient experience. Her prompt handling of referrals was outstanding. It's a relief to have her at this practice. Additionally, the new reception team proved to be incredibly supportive and welcoming, a much-needed change. Overall, the improvements have been truly impressive!