Mulgrave Road Surgery

Compassionate doctor who truly cares about patients

Dr. J Boundy provided exceptional care. I am truly appreciative of their expertise and support. My sincere thanks.

Compassionate doctor guides me through health journey

I received top-notch medical attention. When I called with a health worry, I was promptly scheduled for an appointment that same morning. Dr Appleton immediately referred me to the hospital for diagnostic tests and arranged additional blood work with a follow-up consultation in a couple of weeks. During our review, since not all health concerns were fully addressed, she proactively scheduled another appointment to reassess my condition after allowing prescribed medication sufficient time to take effect. She was transparent about her expected outcome but also outlined her alternative approach if the initial treatment didn't resolve the issue. The reception team was welcoming and professional, and Dr Appleton methodically mapped out a clear strategy to address my medical concerns.

Fantastic doctor and convenient healthcare experience

I've had an excellent experience with this medical practice since Dr. A. Appleton became my healthcare provider. She demonstrates remarkable compassion and attentiveness. The digital app for booking GP appointments is particularly convenient for my work schedule, making the entire process much smoother and more accessible.

Smooth registration and awesome customer service

Absolute enhancement in the sign-up process! Exceptional customer support, much appreciated. Thank you!

Life changing doctor saved my entire world

Approximately two months back, I was fortunate to encounter Dr. Dino Pardhanani, who rescued me from a deeply challenging situation that had been weighing on me for an extended period. During our consultation, after I shared my circumstances, he approached my case with remarkable professionalism and unwavering confidence. He addressed my concerns with precision and demonstrated profound empathy, truly comprehending the struggles I had been experiencing. Beyond his professional demeanor, I sensed his genuine warmth and compassionate nature, along with a clear dedication to helping others. Words cannot adequately express my appreciation for Dr. Pardhanani. Without question, my life has dramatically improved. He has essentially given me a new lease on life, helping me breathe and truly live again. My sincere hope is that others might have the opportunity to benefit from his exceptional care. Dr. Pardhanani, I am profoundly grateful for who you are and the incredible difference you've made.

Terrible receptionists destroy any hope of medical care

I'd sooner find myself in the emergency room than interact with the front desk staff at this medical practice. Their treatment is so demoralizing that it reduces patients to emotional breakdown. While the physicians themselves seem competent, the hiring process for these receptionists is completely incomprehensible.

Compassionate care that transformed my diabetes journey

The medical team here is exceptional - both the doctors and staff are incredibly attentive and caring. They genuinely listen to your health concerns and provide expert guidance. I was previously struggling with insulin management and worried about potentially progressing from type 2 to type 1 diabetes. However, this practice completely turned things around for me. They carefully monitored my insulin levels, connected me with a specialized diabetic clinic, and now my condition is well-controlled. I'm incredibly grateful to all the staff and doctors. I cannot recommend this GP practice highly enough - anyone seeking quality healthcare should come here immediately.

Worst medical practice ever terrible service

If I could, I'd award zero stars... It's deeply distressing when a family member falls ill, as it means dealing with this terrible medical practice again. Every single interaction I've had here has been utterly dreadful. I was determined to share my experience on Google after today's visit. I scheduled a phone consultation yesterday, and the receptionist explicitly confirmed it was a phone appointment. Later, I received a text directing me to Mulgrave Road Surgery. Despite my reservations, I went along since the matter was pressing. Initially, the reception was unstaffed. I wanted to confirm whether this was a phone or in-person appointment. Using their self-check-in system, unsurprisingly, it showed a face-to-face consultation! Without protest, I went upstairs and waited over 45 minutes. One patient ahead of me and three others with later scheduled times were all queuing to see the same doctor! Eventually, a GP saw me nearly an hour after arriving. The entire experience wasted two hours. I left the surgery quietly and completed everything through Boots Online Doctor Platform in under 15 minutes. Ultimately, I regret every moment spent from the initial 15 minutes booking the appointment to the brief "10-minute doctor consultation". I would absolutely never recommend this practice to anyone. I strongly advise finding an alternative place to register.

Exceptional doctor who truly cares about patients

I want to express my gratitude to Dr. Ayesha Ahsan for embodying the qualities that patients hope to find in a healthcare provider. Her approach is marked by professionalism, expertise, compassion, sensitivity, integrity, and an unwavering commitment to helping others. It's evident that patient care is her top priority. She attentively listens, communicates with clarity, thoroughly addresses inquiries, offers practical guidance, and proactively arranges additional medical assessments when necessary. Dr. Ahsan is truly an exceptional medical professional who significantly enhances the practice, and I feel fortunate to have her support and guidance whenever I need it. A perfect rating of 10 out of 10.

Terrible customer service that left me frustrated

I contacted the office today to inquire about an appointment for my husband, and after enduring a lengthy wait on hold, I finally got the information I needed. However, the receptionist's demeanor was extremely abrupt and dismissive. To make matters worse, she abruptly terminated the call without any semblance of courtesy. Her behavior was shockingly unprofessional and discourteous.

Terrible service from unhelpful medical practice

Completely unacceptable customer service. I'm definitely switching healthcare providers immediately.

Awful customer experience with terrible support

Abysmal connectivity and online platform performance.

Tricky scheduling but helpful doctors overall

Scheduling can be unpredictable, but if you book early in the day, you're more likely to secure a slot. The physicians are attentive during these morning appointments and promptly arrange the necessary diagnostic procedures and treatment plans.

Compassionate staff always go above and beyond

I've consistently experienced their staff as incredibly supportive and accommodating. Prior to expressing criticism about professionals who are genuinely attempting to assist, it's important to reflect on their motivations. Their goal isn't to create difficulties, but rather to provide the most effective assistance possible. Certain individuals would gain perspective by witnessing how the front desk staff are sometimes addressed disrespectfully.

Inconsistent service from gp and unhelpful staff

My general practitioner was excellent. However, when I contacted the reception regarding my prescription being duplicated and the pharmacy's worry about missing stomach lining protection, the GP's receptionist was extremely uncooperative and refused to relay a message to the doctor. She abruptly ended the call. Now I understand why this practice only deserves a two-star rating.

Terrible customer service ruins entire experience

Staff at the front desk come across as abrupt and discourteous.

Worst customer support ever terrible experience

Absolutely terrible customer support, what are they even paying these employees for

Converted house surgery with helpful staff and challenges

This medical facility used to be a residential property but has been transformed into a surgery with some appealing architectural features both externally and internally. There's wheelchair access at the entrance, though interior navigation involves stairs. I couldn't confirm the presence of a lift, but the reception staff might provide guidance if asked. The reception team's quality varies considerably. Some staff members are genuinely pleasant and supportive, while others are rigid and unhelpful. Selecting the right receptionist is somewhat of a lottery - you'll essentially need to rely on chance. Securing an appointment is challenging unless you're prepared to call precisely at 8:30 am. Sutton's elderly population, along with their middle-aged children, seemingly have this practice's booking line programmed into their morning routine, rapidly reserving slots. Despite the administrative challenges, the medical professionals - doctors and nurses - are excellent. Their competence is a definite strong point. Best wishes for your health, and hoping you recover swiftly.

Caring doctors who make medical visits stress-free

Exceptional care and a wonderful team. I'm grateful to have found such a supportive medical practice for both myself and my two small children.

Terrible service with discriminatory undertones

The front desk staff was absolutely absurd. I phoned ahead and was instructed to come to the clinic the following day. Upon arrival, the receptionist claimed I had no scheduled appointment. From what I can tell, she appears to show preferential treatment, being notably more cordial to Caucasian patients. Their customer service is so appalling that it doesn't even merit a single rating point.