Mulgrave Road Surgery

Reliable medical care through the years

I've been receiving treatment at this surgical practice for an extended period, and I'm generally able to schedule consultations when necessary.

Compassionate doctor who truly listens and cares

I deeply appreciate Dr. Sri's compassionate approach, professionalism, and genuine understanding of patients' needs and worries.

Compassionate care through years of medical support

Throughout my seven-year journey with this medical practice, I've consistently experienced nothing but compassionate, courteous, and supportive care! Every physician here is exceptional (and I'm especially delighted to welcome new general practitioner Dr. Coolen, with whom I recently had a consultation 😊). Heartfelt appreciation goes to the wonderful receptionists and clinic nurse, Caroline. They've truly delivered outstanding support during challenging periods 🙏 xx

Terrible service and unhelpful staff at mulgrave road

During my time as a patient at Mulgrave Road Surgery between 2006 and 2009, I experienced a frustrating incident while trying to collect my routine levothyroxine prescription. The receptionist searched through the prescription drawer, then casually announced it was missing, offering no explanation for its absence. This unprofessional handling prompted me to permanently discontinue my association with the practice. Subsequently, my partner tasked me with scheduling his Warfarin blood test appointments, which proved to be an equally miserable experience. Consistently, there were no available time slots, and the receptionists displayed a notably unhelpful and impatient demeanor. The situation became so intolerable that my partner ultimately ceased attending the surgery altogether. My fervent hope is that, should I ever face a critical medical emergency, I am spared the prospect of seeking treatment within this country's healthcare system.

Compassionate care when family needs help most

When I contacted Mulgrave Road Surgery regarding my unwell Auntie who urgently needed a doctor's home visit, Lynn at reception was incredibly compassionate and professional. She listened attentively to my worries, provided a soothing and clear explanation of the next steps, and quickly arranged the appropriate medical assistance. The entire team's response was outstanding, especially during these challenging times. I'm truly grateful for the exceptional support and care they demonstrated. A heartfelt thanks to Lynn for her remarkable kindness and efficiency in handling my request! 💙

Speedy service and exceptional healthcare support

Absolutely outstanding service from start to finish. The online pre-screening process was seamless, and I received a call from a physician the very next day, followed by a swift appointment scheduling. When I arrived, I was actually seen ahead of schedule and was greeted by a professional and warm-hearted nurse, Suzanne, who made the entire interaction smooth and comfortable.

Speedy medical service that exceeded my expectations

I utilized the digital platform to submit my medical inquiry late Wednesday evening (non-urgent), and received a reply from the medical practice in just 14 hours, despite their stated 48-hour window for non-urgent matters. A teleconsultation with the doctor followed within 36 hours. This strikes me as an incredibly streamlined approach to handling non-urgent medical concerns. It's substantially more convenient than attempting to connect via telephone. I'm genuinely impressed. Given the prevalent criticism surrounding general practice and GP accessibility these days, I had initially harbored skeptical expectations. Kudos to the team for maintaining such excellent service during these demanding times.

Frustrating medical center with terrible appointment system

Absolutely abysmal customer service. I attempted to schedule an appointment at the clinic but was completely unsuccessful even when physically present. The receptionist informed me that I must call in the morning to book. The following morning, I tried calling repeatedly, yet no one picked up the phone. This level of inefficiency is unacceptable. I implore someone to take action and address this shockingly inadequate service quality.

Terrible customer experience with limited communication options

Terrible customer support, solely accessible via phone. Significant improvements are necessary

Discriminatory treatment at local medical practice

Today I visited the local GP's office for the second time, hoping to register, and once again encountered a hostile receptionist who was unhelpful and dismissive. The staff member was incredibly rude and refused to process my documentation. When they realized I was from Venezuela, their demeanor became even more unprofessional, sighing audibly and displaying clear contempt through eye-rolling. Despite claiming they would photocopy my papers, the receptionist made it clear they intended to block my registration to the medical practice.

Terrible service ruins an otherwise good medical practice

Despite the medical professionals providing quality treatment, the front desk staff are consistently discourteous and demonstrate minimal effort to assist patients. The appointment scheduling process appears deliberately designed to frustrate those seeking care. I typically endure health concerns longer than necessary to avoid confronting the challenging receptionists, and I am now seriously contemplating changing healthcare providers to prioritize my well-being.

Compassionate receptionist made my eye injection bearable

I want to express my heartfelt gratitude to Lynne, the receptionist at Mulgrave Road Surgery. I was incredibly anxious about receiving eye injections, but Lynne's compassionate approach and reassuring manner helped calm my nerves. Thanks to her support and expertise, I smoothly navigated through the first injection and have since had two more procedures. I believe receptionists are often overlooked, and I'd like to acknowledge Lynne for her outstanding work and the difference she makes.

Worst healthcare experience ever frustrating and dangerous

If I could rate this service lower than the minimum, I absolutely would. For more than a month, I've been attempting to secure an appointment, only to be repeatedly informed that no slots are available and booking is impossible. Their approach requires calling at 8am and frantically competing with everyone else in the region for a same-day appointment. I'm left anxiously hoping that my health doesn't deteriorate further or, worse, that I don't succumb to my condition while waiting endlessly for medical attention.

Frustrating healthcare experience with poor service

Initially, some medical professionals are incredibly supportive, while others seem to rush through consultations and hastily prescribe medications or treatments without proper examination. In my eczema case, this approach proved extremely detrimental to my skin condition, a problem I only uncovered after persistently requesting a dermatology specialist appointment for three years. Moreover, the telephone staff are unquestionably the most discourteous individuals I've ever encountered. I cannot comprehend the mindset that allows such disrespectful treatment towards someone who is unwell and seeking assistance. Every single call results in an average wait time of an hour, and on the rare occasion one actually connects, the call invariably ends with the line being disconnected. The situation is utterly unacceptable. I fail to understand how they continue to operate with such unprofessional conduct. If they are unwilling to provide compassionate support in their professional role, they should seriously consider alternative employment.

Worst customer service experience at this place

Front desk staff displayed an incredibly unaccommodating and discourteous attitude, making for an extremely frustrating interaction.

Unwelcoming reception ruins first impressions

As a newcomer to the neighborhood, I was eager to find a nearby medical practice, particularly with my 7-month-old in tow. Upon entering to collect new patient paperwork, I was initially met with an awkward encounter with another patient. However, the situation quickly deteriorated when the receptionist scolded me for bringing my stroller inside. Despite my apology and explanation that I was simply there to pick up a form, I was curtly reminded about a sign requiring strollers to remain outside. The interaction was far from welcoming, and I left feeling discouraged and disheartened by the unwelcoming reception. My hope for a friendly local surgery was dashed, and I've decided to seek out an alternative medical practice that offers a more compassionate approach to new patients.

Disappointing healthcare with terrible patient support

A score below 2 and it appears nobody is concerned. I've been a patient at this practice for approximately 14 years. Administrative processes have consistently been subpar. Regrettably, inadequate customer service has now compounded the existing issues.

Terrible product absolutely not recommended

These guys absolutely don't merit even a single star rating.

Terrible customer service ruined my entire medical experience

I'm utterly dismayed by the incredibly unprofessional treatment I received when attempting to schedule an appointment today. The receptionist's demeanor was shockingly discourteous and dismissive, practically hanging up on me mid-conversation. Her abrupt attitude was so distressing that it actually worsened my already fragile state of mind. This isn't an isolated incident - I've encountered similar disrespectful behavior from the reception staff before. While I understand we're navigating challenging times during a pandemic, that should be precisely why compassion is more important than ever. It's crucial to remember that the individuals on the other end of the phone aren't just medical cases, but human beings potentially struggling with both physical and mental health challenges. The absolute minimum expectation is basic human kindness and respect!

Terrible reception staff ruined my healthcare experience

Absolutely dreadful treatment by the female staff at the front desk. They cut off phone calls abruptly when patients are trying to schedule appointments, display extremely unprofessional behavior, and force people to endure nearly half an hour of waiting just to book a consultation. When I was in the process of providing my personal information, they rudely terminated the call. I am completely determined to find a new general practitioner, and it's utterly unacceptable that no one addresses the ongoing misconduct of these reception employees!!!!