Murton Medical Centre

Reception staff made me feel genuinely welcome

The vast majority of the staff are genuinely wonderful, particularly the clinical team and every member of the reception staff. I would rate them five stars if it weren't for one team member whose manner I found quite abrupt and unwelcoming. I'd rather not specify who, but you'll likely recognise them if you encounter them. Overall, they are constrained by what the NHS system allows them to do, and they have consistently provided excellent service within those limitations.

Helpful and kind support from reception staff

I appreciate the excellent assistance provided by the administrative team to the Community Mental Health Team staff. They demonstrated helpfulness, kindness and a supportive approach throughout.

Quick appointment sorted the problem fast

I had an issue with my pet but managed to get a prompt appointment and the problem was resolved quickly! I'm pleased to be able to use it again now.

Clean clinic with genuinely kind staff

The team members are consistently pleasant and courteous. The practice maintains a clean environment and rarely feels busy.

Friendly staff made me feel welcome

Excellent healthcare professionals, with staff members consistently displaying warmth and friendliness, particularly the outstanding nursing team.

Hard to book but staff were genuinely helpful

It can be challenging to secure an appointment, however the vast majority of the team are wonderful and provide excellent support. The front desk staff in particular are outstanding and consistently go out of their way to assist.

Staff went the extra mile with paperwork

The team were very supportive in assisting with my licensing matter. They even made contact with the relevant authority to clarify the specific issue.

Friendly staff but lengthy appointment waits

It can sometimes take around two weeks to secure an appointment, however the team members are welcoming and courteous, and the clinical staff provide good care.

Polite and courteous care over many years

I have nothing but praise for this practice, which has been polite, courteous and effective throughout my time as a patient. I have been attending for a considerable period and have found no reason for complaint.

Strict policy removed me from register without appointment

This practice has significant shortcomings in how it manages patient care. New patients who arrive late to their first appointment risk being marked as a non-attendance and subsequently removed from the register without being seen by a clinician or receiving any medication. This approach is particularly problematic for individuals with conditions affecting memory and cognition, as well as those new to the area who may be managing complex scheduling around urgent specialist referrals. The clinical staff appear to prioritize administrative efficiency over genuine patient welfare. There is a noticeable difference compared to earlier times when the practice seemed to operate with greater professional standards and personal investment in patient outcomes. The current organizational structure and approach feels more aligned with a corporate model than a traditional medical practice focused on individual patient care.

Hard to book appointments with preferred doctor

The team members are courteous, however scheduling an appointment with a particular clinician of your choice can prove challenging, and there may be queues along with extended wait times.