Mytton Oak Medical Practice

Clean surgery with friendly staff who listened

Excellent team and immaculately maintained premises. I arrived slightly ahead of my scheduled time and was promptly invited through. The clinical staff member was friendly and put me at ease, while the front desk team were courteous and attentive. Congratulations to everyone involved and thank you once again for the care you provide.

Receptionist was dismissive when cancelling appointment

My husband had arranged a physiotherapy appointment through our medical practice but was unable to attend because his health condition made travelling impossible at that time. When he called to discuss alternative options, he encountered what we felt was an unhelpful response from the reception staff member. The interaction left us feeling frustrated and unheard. We are relieved not to be registered at this practice and can see why it appears to have received negative feedback from other patients.

Staff listened and arranged prompt home visit

I spoke this morning with a member of staff regarding concerns about an elderly family member who is housebound. The staff member was polite, friendly and professional. They had all the patient details readily available and listened carefully to my concerns. They proposed that a doctor paid a visit to assess the patient without delay. Thank you for your care and concern.

Phone staff cut me off mid-sentence

The receptionist who answered my call was quite curt and dismissive. They interrupted me while I was speaking and cut me off mid-sentence. When I explained I was ringing to arrange a follow-up appointment as requested, they responded in a manner that felt unwelcoming and made me feel like my call was an inconvenience.

Felt genuinely listened to and cared for

I attended the surgery this afternoon and was seen by a member of the medical team. What a wonderful healthcare professional they are, demonstrating such patience and compassion. I also encountered another clinician who has since moved on to support a colleague elsewhere. I felt genuinely valued and looked after during my visit. These are the kinds of practitioners we hope to encounter. Thank you very much.

Reception team made booking straightforward and easy

I have needed to visit this surgery several times over the last few weeks. From the reception staff through to the clinical practitioners and medical professionals, the team has been excellent. During my most recent appointment, the clinician I saw was wonderful. They listened carefully, took time to explain everything I needed to understand and provided reassurance throughout. I could not have asked for better care. Thank you.

Staff listened and showed genuine empathy

I attended appointments over the past couple of months with two clinicians at the practice. Both were considerate and compassionate in their approach. They took time to listen to my concerns and responded with genuine understanding. I received very good care throughout.

Quick appointment booking and thorough consultation

I recently had a positive experience at the surgery. I was able to get through on the phone and secure an appointment very quickly. During my visit, the clinician took considerable time to thoroughly review my situation, which had been ongoing for some time. I appreciated the thorough approach and wanted to express my gratitude.

Reception wouldn't arrange callback for prescription issue

I relocated from my previous practice some time ago and have generally had a satisfactory experience at this surgery. Today I attended for a routine appointment to discuss my ongoing back condition, which I understand will require ongoing management. My prescription was sent to my usual pharmacy. Upon visiting the pharmacy to collect my medication, I was informed they were unable to fulfil the prescription due to a current shortage affecting several pharmacies in the area. The pharmacy indicated they had already notified the practice of this supply issue. As a patient, I then needed to contact the practice to request an alternative formulation of my medication to ensure I could obtain what I need. When I called back, the receptionist advised that the clinician was unavailable and suggested I could wait in the call queue, though I requested a callback instead given the circumstances and the time I had already spent travelling. I was told there was no guarantee a callback would be provided that same day. I feel this places an unreasonable burden on patients to resolve issues that fall outside their control. I have concerns about how this approach might affect more vulnerable or elderly patients who may find it particularly difficult to navigate these situations.

Last-minute cancellations left me frustrated and let down

This practice does not deserve a positive rating. My appointments were cancelled on two separate occasions due to staff unavailability. The repeated cancellations were deeply frustrating, as there appeared to be no contingency arrangements in place for such circumstances. To make matters worse, I received notification of these cancellations with minimal advance warning, which caused significant disruption to my schedule and affected my wellbeing. Additionally, I have concerns about the approach to scheduling routine screening appointments, as the dates offered do not appear to align with appropriate clinical timing considerations.

Booking appointment was quick and easy

I was genuinely impressed with the care I received during my recent routine health assessment appointment. I was contacted by the practice via text message to arrange an appointment. The booking process was straightforward and convenient, allowing me to select a time that worked well for me. There was no need to wait on hold when making the booking. When I attended my appointment, I was called in promptly at the scheduled time. The healthcare professional was comprehensive in their approach and gave me their full attention throughout the consultation. Together we established a clear action plan and I was provided with all the necessary information. Blood work was completed during the same visit, and I was able to access the results through my patient portal within twenty-four hours. We tend to focus on criticising our healthcare services, when really we should be acknowledging the excellent experiences we have when they occur. So I would like to express my gratitude to the practice for the improvements made to service standards in recent times, and it is reassuring to be a patient here. Thank you for maintaining these high standards.

Professional and consistent care over the years

I have been attending this surgery for many years and based on my own experience, I have found the staff to be very professional.

Hard to find due to building works nearby

I attended once for a physiotherapy appointment at a location that isn't my regular practice. The venue proved challenging to locate, largely because of construction work happening at a neighbouring site.

Reception staff dismissive when explaining work constraints

I recently called the surgery to ask about phone appointment availability later that day. The receptionist explained that two clinicians were absent due to illness, which I understood. However, she advised me to call back the following day. When I mentioned I would be working at that time and unable to make a call in the morning due to patient care responsibilities, she did not allow me to fully explain my situation. Her response suggested that everyone has work commitments. When I raised concerns about her tone, she denied being dismissive and proceeded to speak over me in an increasingly raised voice. I have interacted with this receptionist previously and have found her manner to be consistently unhelpful and lacking in empathy towards patients. I felt her approach fell short of the standard of care and understanding I would expect from NHS staff. Due to my experience during this interaction, I have decided to register with an alternative surgery, as my confidence in this practice has significantly diminished.

Unfriendly Front Desk Ruined My Stay

The front desk employees display a terrible attitude, appearing irritated and dismissive whenever a guest seeks assistance. Their demeanor suggests visitors are an inconvenience. I strongly advise finding an alternative service provider if possible.

Dr Gosavi's Last-Minute Appointment Saved Me

I recently secured an urgent consultation with Dr Gosavi, and the experience was truly exceptional. His medical care was top-tier, representing the most compassionate and attentive general practitioner I've encountered in years. He genuinely invested time in understanding my health concerns, carefully examining an additional medical issue and promptly prescribing the necessary medication without hesitation. Throughout the appointment, I felt completely heard and validated, never sensing that my health concerns were trivial or that I was inconveniencing him. Given the current challenges within the NHS and the widespread difficulty in accessing medical appointments, this encounter with Dr Gosavi has remarkably renewed my hope. It's reassuring to know that amid the systemic pressures, there are dedicated healthcare professionals who remain committed to patient wellbeing and genuinely want to support their patients' recovery.

Dr. Bashir Saved My Life During Tough Recovery

I am currently on my 36th day at Stoke University Hospital. I was admitted on June 4th and underwent extensive pancreatic surgery, being discharged on June 14th. After just two days at home, my condition rapidly deteriorated. I was called to the Mytton Oak practice to see Dr. Bashir, who went far beyond what was expected of him. I was urgently transferred to Shrewsbury Hospital and then back to Stoke University Hospital, where I remain today on my 36th day. I've experienced an incredibly challenging journey, but the experience was made more bearable by the exceptional dedication and support provided by Dr. Bashir. From the bottom of my heart, thank you, doctor - you are truly an extraordinary individual.

Longtime patient praises decades of care

Throughout my long-standing relationship with this medical practice, dating back to 1974 when they were located on St John's Hill in the downtown area, I've consistently encountered exceptional healthcare professionals. From the early days with Dr Bennett and nurse Jenny Mackintosh in the 70's and 80's, to more recent interactions with Doctors Macapadi, Palaniappan (Dr Mani), and their nursing staff, the team has consistently demonstrated professionalism and expertise. However, I'm currently frustrated because I'm trying to locate an email address for a DVLA health form, and despite searching everywhere—including the practice's website—I've been unable to find the contact information I need.

Compassionate Doctor Who Texted Me After Hours

Dr Gosavi has been an incredible support throughout my 10-month surgical journey and recovery process. Last night, even outside of regular office hours, I received a text checking on my antibiotic treatment, which I deeply value. The level of dedication shown in maintaining such attentive communication is truly remarkable, and I feel fortunate that this type of patient care still exists.

Terrible Care at This Surgery Clinic

The absolute worst medical experience imaginable. From the front desk staff to the nurses who act high and mighty yet provide zero actual assistance. In reality, I encountered a nurse who was incredibly discourteous during a phone conversation and simply terminated the call abruptly. Never in my entire life have I been subjected to such appalling treatment. 😡😡😡