Mytton Oak Medical Practice

Dismissive Care Made My Anxiety Worse

I emphatically recommend avoiding this healthcare facility. My encounters have been uniformly disappointing, marked by a profound absence of compassion and limited psychological care competence. During a prior anxiety crisis, their response was woefully inadequate; they cavalierly disregarded my legitimate concerns, proposing exercise as a simplistic remedy despite my debilitating insomnia and critically elevated blood pressure. The standard of treatment was fundamentally subpar, with medical staff demonstrating an indifferent and minimizing attitude. The sole constructive element was a referral to a mental health team that ultimately delivered meaningful assistance. I have subsequently transitioned to a different healthcare provider and strongly caution others to explore alternative medical care options.

Frustrating wait for urgent health referral

I'm dealing with some serious Health Issues and the hospital determined I require a comprehensive check-up, providing a 2-week referral. The referral has been languishing with Mytton for more than a week, and I'm now in my 4th week since the initial hospital visit. Mytton's response was that they need to communicate with the hospital! No, you simply need to schedule the appointment - the hospital has already confirmed the next steps! This is causing additional postponements, while I'm struggling to get rest and experiencing significant anxiety and distress! They appear to lack any sense of empathy! I'm rapidly losing all faith in this medical practice!

Dr. Mohammed solved my back pain puzzle

I consulted with Dr. Mohammed today regarding my lower back issues, and he was absolutely outstanding! He conducted a comprehensive assessment and was incredibly skilled at clarifying the probable causes of my discomfort. The treatment strategy he outlined was clear, and his demeanor was remarkably warm and professional. I am truly grateful for his care.

Terrible Care at My Local Practice

This general practice treats patients with utter disrespect. It's no surprise that people end up rushing to the emergency room instead.

Friendly staff always keep me informed

Became a patient at this medical center around half a year back. I've had appointments for blood work and consultations with a doctor. Throughout my visits, the personnel have consistently been supportive and proactive, even sending me text message updates. They're doing an excellent job and should continue their great service 👍

Terrible Experience with Dr. Mukhopadhyay

Dr. Keka Mukhopadhyay is absolutely the most incompetent medical professional I have ever encountered in my entire experience with healthcare.

Terrible care for my daughter's medical needs

Absolutely appalled by their conduct. They've treated my daughter in an utterly unacceptable manner. Their apparent indifference to patient needs is staggering, as they seem more interested in avoiding effort than providing assistance. Whenever a situation requires genuine care, they simply dismiss patients and direct them to the emergency department. I am definitely escalating this matter through formal complaint channels.

Morning Appointment Saved My Day

I'm sharing my thoughts following my visit to the Practice just yesterday. The front desk staff member was incredibly welcoming and professional. She swiftly secured an urgent consultation for me that same morning. During my consultation, the physician attentively heard my concerns, ordered necessary diagnostic tests, and thoroughly explained his approach and reasoning. I left the medical facility feeling reassured and confident in the quality of care I was receiving. Considering the numerous negative accounts I've encountered previously, I felt compelled to offer a more balanced perspective.

Impossible to Book a Simple Checkup

These medical professionals are completely incompetent! I attempted to schedule a routine check-up for my 2-week-old infant, but they only have slots available for a 13-week examination. Incredibly, I was actually told I should have called them the day he was born! The staff are utterly unhelpful and dismissive! Additionally, I wasted 20 minutes on hold trying to secure an 8am appointment, only to be informed no slots are available the moment I get through. They showed zero interest in listening to my concerns, simply suggesting I go to the emergency room if I need any assistance. What an absolute group of unprofessional buffoons!!!

Friendly Employees Made My Day

Consistently friendly and welcoming employees

Rude Staff Made Me Feel Unwelcome

The front desk personnel are incredibly off-putting, scheduling an appointment makes you feel utterly unwelcome and like a burden, which ultimately tarnishes the NHS's image. This abysmal attitude is precisely why numerous individuals are struggling to receive proper medical diagnosis, truly appalling

Terrible doctors who don't listen at all

If I could rate this lower than the minimum, I absolutely would. These are hands down the most incompetent medical professionals I've encountered, and it's tragic how far they've fallen from their previously respectable standards. Their complete lack of patient care is appalling - I was actually mocked for potentially researching my own symptoms, with dismissive comments implying I shouldn't have expectations of proper medical attention. Prescription errors are rampant, with medications sent to incorrect pharmacies or simply not issued at all, and they're conducting diagnoses without even performing basic examinations. The list of failures could continue indefinitely.

Louise helped me feel heard and cared for

I'd like to highlight my recent experience with Louise during my appointment last Friday. She was incredibly attentive, giving me ample time to express my concerns without feeling hurried, and demonstrated remarkable thoroughness throughout the consultation. The efficiency was impressive - my blood work and x-ray results were processed and communicated back to me within just three days, with a personal follow-up call. I'll definitely be requesting her as my healthcare provider in future appointments.

Worst customer support ever

Absolutely terrible customer service experience

Terrible waste of time

No eye contact no information no discussion no empowerment

Quick and caring visit with Dr. Lee

I was thoroughly impressed by the medical care I received from this physician. The doctor demonstrated exceptional professionalism, taking ample time to listen carefully to my concerns and explain everything in clear, understandable terms. Their expertise was evident, and they approached my health issue with both compassion and precision. The entire consultation felt personalized, and I left the appointment feeling confident about my treatment plan. The staff was also friendly and efficient, which contributed to a positive overall experience. I would absolutely recommend this doctor to anyone seeking high-quality, patient-centered healthcare.

Delayed Appointment Nearly Killed Me

Completely ineffective medical procedure... Potentially life-threatening. The scheduling process was incredibly slow, taking two full months to secure an appointment. Considering my critical medical background as a kidney transplant recipient, such a prolonged waiting period was absolutely unacceptable. The receptionist, who inappropriately assumed the role of a medical professional, dismissed my concerns after I described my symptoms. As a devastating result, I've now been diagnosed with stage 3 cancer, a condition that could have undoubtedly been detected much earlier with proper and timely medical attention.

My morning flight was smooth

Absolutely phenomenal. Can't get any better than this. Top-notch quality that exceeds all expectations.

Impossible to Reach Anyone at This Practice

I am not one to typically voice grievances, but the situation at this medical practice has deteriorated to such an extent that I feel compelled to contact the CQC. "As a patient and carer for other patients of this practice, I want to highlight the near-total communication breakdown that has persisted since at least May 2022. The ongoing issues have reached a point where I genuinely believe patient safety is at risk. "Attempting to phone the practice is consistently futile. Most calls are met with an automated message stating the reception is overwhelmed, which immediately terminates the call. When I do manage to enter the queue, I often endure wait times exceeding an hour, only to be disconnected. "The practice deliberately obscures its email contact information. When I accidentally obtained an email address from a receptionist, most messages were simply ignored, with any responses being generic and merely redirecting me to their phone number. "In-person visits are equally frustrating. The reception area is typically unstaffed, with large opaque screens blocking view of the office behind, seemingly designed to minimize patient-staff interaction. Patients are forced to shout for attention, which is frequently disregarded. "In January, a staff member claimed that four out of five receptionists are on long-term sick leave with no plans for replacement - though I cannot verify this information. "The consequence is a complete breakdown of healthcare access. Myself and those I care for are left without reliable communication or support, even in urgent circumstances."

Not worth my time or money

Not worth commenting on.