Neasham Road Surgery

Reception staff were dismissive and unhelpful

I found this practice to be significantly below the standard I would expect from a GP surgery.

Rude reception staff made me feel unwelcome

The reception staff were unhelpful and displayed poor customer service skills during my visit.

Reception staff were dismissive and unhelpful

This surgery in the area has significant issues, primarily with the front desk team. They appear to lack proper knowledge of their roles, seem overconfident in their abilities, come across as dismissive toward patients, and demonstrate a notably unfriendly manner.

Public display of names raises privacy concerns

The practice displays patient names prominently on screens in the waiting area, which raises privacy concerns. During appointments, clinicians move through consultations quickly, leaving limited time to discuss health concerns in detail. The surgery appears primarily focused on medication provision. Some nursing staff interactions felt unwelcoming. Reception staff attitudes seem inconsistent and variable. While the practice frequently sends text messages encouraging attendance at various appointments and reviews, there appears to be less responsiveness when patients are unwell.

Nurse booked quick follow-up appointment without fuss

Took my son for his initial vaccinations and was advised to discuss a skin marking with the healthcare professional present. An appointment with the doctor was arranged for shortly after the initial visit. The staff member allowed my child adequate time to settle following the procedure before we departed. The doctor demonstrated exceptional care, presenting a warm and approachable manner, and gave thorough attention to all of my concerns, including minor observations about my son's development. Overall, it was a very positive experience.

Quick appointment and reassuring care received

I was given an appointment and seen promptly when called. The healthcare professional who attended to me was very professional and provided a clear and straightforward explanation of their findings. They demonstrated considerable experience and knowledge in their field. They were also able to reassure me regarding my worries. Thank you.

Helpful staff made me feel genuinely supported

I'm really pleased with my experience at the surgery on Neasham Road. The staff have been consistently helpful and supportive, providing excellent care and guidance. I've received outstanding service from the clinical team, and all the practitioners there are genuinely committed to helping patients get the support they need. I feel they've made a significant positive difference to my health and wellbeing. The team is always welcoming and ready to address any concerns or questions I might have. I couldn't be happier with the level of care provided.

Reception staff were dismissive and unhelpful

The reception staff at this practice come across as unwelcoming and dismissive. Regardless of the reason for calling, they display a consistently poor attitude that makes interactions feel unpleasant.

Long waits and missed calls left unresolved

Disappointing experience, as it feels difficult to get an appointment unless circumstances are urgent. The only available slot offered was a phone consultation scheduled quite far in advance. There appears to be a lack of genuine attentiveness to patient needs.

Reception dismissed concerns without proper documentation

I would strongly advise against choosing this practice. I was very disappointed with how my young child's appointment was handled, and when I submitted a formal complaint to management, there was no meaningful response. The clinician who saw my child failed to record the information I provided, which left me feeling dismissed and not believed.

Reception staff gave conflicting information repeatedly

The reception team's communication fell short of expectations. During my initial contact, I was informed that my prescription would be ready before the pharmacy closed, but this did not materialise. On a subsequent call, I was told that results were available and a prescription would be sent promptly. However, a third call revealed that the results had not yet been received, with the suggestion to follow up the next day. This pattern of inconsistent information was frustrating, as it placed the responsibility on me to repeatedly contact the practice for updates. When I mentioned experiencing a high temperature during one of these calls, the response felt dismissive rather than reassuring. Overall, the experience was disappointing and fell below the standard of service I would expect.

Waiting room was uncomfortably warm

The reception area was pleasantly warm with the heating system working at full capacity.

Reception laughed at me on the phone

I have had disappointing experiences at this practice on multiple occasions. I felt the service fell short of expectations, particularly regarding appointment availability and the handling of my requests. Additionally, I was upset by the manner in which I was treated during a phone interaction with reception staff. Overall, I found my interactions with the practice to be unsatisfactory.

Reception staff were dismissive and unhelpful

I had a very negative experience at this practice. The staff were unwelcoming and I felt the approach to patient care lacked compassion. My relative did not receive the support I believe they needed, and I am deeply concerned about their current health situation. I felt the care provided fell significantly short of expectations and I would not recommend this practice. I intend to raise my concerns with the relevant regulatory body and would encourage others who have experienced similar issues to do the same.

Reception staff were unhelpful and dismissive

This practice has fallen short of expectations. My elderly relative has not received adequate follow-up support, and the reception staff have been unhelpful and discourteous. The overall standard of care is concerning. My relative's healthcare needs are not being properly managed, with important matters appearing to be overlooked. This situation has been deeply frustrating and disheartening.

Impossible to get appointments and no test results

The experience has been quite disappointing overall. Securing appointments proves to be very challenging, and many concerns seem to be dismissed or redirected to self-referral options rather than being properly addressed. Tests were completed but no feedback was provided for either one, leaving me without any clarity on the outcomes. This has been the most unsatisfactory GP service I have encountered.

Staff dismissive and appointment waits too long

The staff came across as dismissive and unhelpful, and the clinical team did not meet my expectations. This has been my most disappointing experience at a medical practice. I was particularly frustrated by the length of time I had to wait before being seen for what I considered an urgent concern. Overall, I was very dissatisfied with the service provided.

Appointment waits are frustratingly long here

The way this practice operates is quite frustrating. Obtaining an appointment proves extremely difficult, and the response time through the online consultation system is disappointingly slow, taking nearly two days before being informed that the earliest available slot is over a week away. Hopefully an alternative practice can be found soon 🤞

Friendly reception staff made me feel welcome

This practice has consistently provided me with positive experiences during my visits.

Difficult to book and unfriendly reception staff

It can be challenging to secure an appointment at this practice. The receptionist's manner of communication could be improved, as their approach seemed somewhat abrupt.