The Nechells Practice
Average! (30 reviews)
Average! (30 reviews)
Feedback reflects a mixed experience across the practice, with significant concerns around appointment access and booking processes. Multiple patients report difficulty securing appointments within stated timeframes, with some experiencing waits of over a week despite the practice's published commitment to same-day or next two working day availability. Lengthy waiting times for appointments and delayed service delivery, including extended delays for test results and medical reports, feature prominently in negative feedback. Reception experience varies considerably, with some patients praising courteous and attentive staff who demonstrate kindness and professionalism, whilst others describe dismissive conduct, poor communication, and lack of consideration for patient needs.
Clinical care experiences are similarly polarised. Several patients report caring, attentive practitioners who listen carefully to concerns, allocate sufficient time for consultations, and provide clear explanations. However, other feedback describes clinical staff as dismissive of patient concerns, reluctant to take symptoms seriously, and appearing not to listen or believe patients. Communication responsiveness presents challenges, with some patients experiencing delayed responses to telephone enquiries and inadequate notice of appointment changes.
The practice environment and organisation receive positive comment in some reviews, particularly regarding digital booking systems and welcoming facilities. However, concerns about inconsistent care standards, lack of respect, and unprofessional behaviour suggest service quality varies significantly depending on which staff member patients interact with. Long-standing patients note a perceived decline in service standards compared to previous years.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice, with significant concerns around appointment access and booking processes. Multiple patients report difficulty securing appointments within stated timeframes, with some experiencing waits of over a week despite the practice's published commitment to same-day or next two working day availability. Lengthy waiting times for appointments and delayed service delivery, including extended delays for test results and medical reports, feature prominently in negative feedback. Reception experience varies considerably, with some patients praising courteous and attentive staff who demonstrate kindness and professionalism, whilst others describe dismissive conduct, poor communication, and lack of consideration for patient needs.
Clinical care experiences are similarly polarised. Several patients report caring, attentive practitioners who listen carefully to concerns, allocate sufficient time for consultations, and provide clear explanations. However, other feedback describes clinical staff as dismissive of patient concerns, reluctant to take symptoms seriously, and appearing not to listen or believe patients. Communication responsiveness presents challenges, with some patients experiencing delayed responses to telephone enquiries and inadequate notice of appointment changes.
The practice environment and organisation receive positive comment in some reviews, particularly regarding digital booking systems and welcoming facilities. However, concerns about inconsistent care standards, lack of respect, and unprofessional behaviour suggest service quality varies significantly depending on which staff member patients interact with. Long-standing patients note a perceived decline in service standards compared to previous years.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Shaz K.
3 years ago
Bad!
Staff mask policy felt inconsistent and unfair
Had to wear a mask while the staff members did not follow the same requirement. Additionally, windows were not opened to allow for air circulation, which seemed like an inconsistent approach to the system.
Hetal P.
3 years ago
Excellent!
Receptionist team made short notice appointment easy
The practice managed to accommodate me at short notice without any difficulty. The reception staff were all extremely pleasant, kind, and attentive. Excellent service.
Tisha T.
4 years ago
Bad!
Reception staff lack basic courtesy and communication
The reception staff appear to lack effective communication abilities and basic courtesy. Appointments rarely run on schedule, and patients should anticipate a considerable wait beyond their booked time. The practice does not seem to have shown improvement following the recent change in management.
Maryam A.
4 years ago
Excellent!
Friendly staff made the vaccine visit pleasant
The team were incredibly welcoming and supportive! I attended for a vaccination appointment and found the entire experience to be warm and pleasant.
Syeda I.
4 years ago
Average!
Receptionist could've been more helpful
The reception staff were unhelpful.
Zahra B.
4 years ago
Bad!
Felt ignored and dismissed by staff
The experience at this practice was quite disappointing. The clinical staff seemed dismissive of patient concerns and appeared reluctant to take symptoms seriously. There was a sense that patients were not being believed or properly listened to. Additionally, the reception team's conduct and professionalism left much to be desired. 😑
R M.
5 years ago
Bad!
Reception staff dismissive when chasing unpaid medical report
The reception team displayed unhelpful and dismissive attitudes during interactions. I paid for a medical report that was not provided, and after two months of waiting, when I followed up, I was directed to submit a formal complaint rather than receiving assistance. The staff member indicated they had other priorities and could not prioritize my request. This experience left me hesitant to ask for further help. There appeared to be a lack of consideration for patients with additional needs. The time taken to produce a paid-for document extended well beyond what would be considered reasonable.
Gina C.
5 years ago
Excellent!
Busy practice but well run overall
This is an excellent practice, though it does operate under considerable time pressure consistently.
Sohaila S.
6 years ago
Bad!
Waited an hour with no midwife showing
Received a text message confirming an appointment with a midwife at a specific time. Upon arrival, we waited for over half an hour but the expected healthcare professional did not appear. This was quite disappointing and felt unprofessional.
A1 H.
7 years ago
Bad!
Receptionist wouldn't honour same-day booking promise
Called to arrange an appointment and was informed that no slots were currently available. When I requested a booking for the next day, I was advised that this wasn't possible and that I would need to call back on the day itself. The practice website indicates a commitment to providing appointments either the same day or within the next two working days, so I referenced this with the receptionist. Despite this, I was unable to secure an appointment for more than a week. Found this to be a disappointing service experience.