Nelson Medical Centre

Caring dentist: Dr Hayes goes above and beyond

I've been a patient of Dr. Hayes for a short while now, and I must say, her care has been absolutely exceptional. She consistently goes above and beyond in her efforts to assist her patients. Her dedication to helping people is truly remarkable and shines through in every interaction.

Friendly staff endures challenging customers

The reception team consistently demonstrates remarkable patience and assistance, despite occasionally facing challenging interactions. It's truly impressive how they maintain their composure and professionalism, even when confronted with less-than-ideal treatment from some visitors. Their ability to remain calm and courteous in the face of adversity is commendable – it's a wonder they don't react more assertively given the circumstances they sometimes encounter!

Poor customer experience

The establishment's performance was utterly abysmal. I found myself thoroughly disappointed by the shockingly poor level of service provided. It's difficult to fathom how an operation could fail so spectacularly in meeting even the most basic customer expectations. This experience left me feeling frustrated and completely dissatisfied.

Endless wait: Customer service nightmare

I've been attempting to reach them for a staggering three hours, starting at 8 AM. Surprisingly, I wasn't even far down the queue - I held the third position from the moment I dialed. It's baffling that it took three hours to process just two customers ahead of me. This raises serious questions about their staffing and efficiency. The experience leaves me wondering if anyone is actually manning the phones or if they're all on some sort of extended break. It certainly feels like they've decided to take an impromptu holiday at the expense of customer service.

Improved care overshadows appointment struggles

In the past, securing an appointment proved to be quite a challenge for us. Nevertheless, once we finally managed to be seen, the quality of care provided was exceptionally high. The level of attention and treatment we received more than made up for the initial hurdles we faced in scheduling our visit.

Pharmacy mishap distresses vulnerable patient

I recently accompanied my daughter to retrieve her prescription and medical note, as she's been struggling with severe emotional distress and suicidal thoughts. Upon arrival, we were informed that there was no record of the order, and the script was nowhere to be found. Faced with a barrage of excuses and explanations, I felt compelled to leave, primarily out of concern for my daughter's well-being. The lack of consideration shown towards individuals grappling with mental health issues was appalling. Shockingly, mere minutes after returning home, my daughter called the facility to voice her frustration, only to be told that the documents had suddenly materialized. This experience left us feeling utterly disappointed and frustrated with the level of care and attention provided.

Decent care with long waits and helpful GP

The experience was mediocre at best. While the prolonged wait times were a significant drawback, the consultation with my general practitioner ultimately proved beneficial. Despite the frustrating delays, I found some solace in the fact that my doctor was able to address my concerns and provide assistance.

Swift vaccination, mixed staff experience

I recently received my Covid vaccination at this facility, and I must say, the efficiency was impressive. The process moved along swiftly, with minimal waiting time. Most of the staff members were incredibly courteous, offering assistance and maintaining a friendly demeanor throughout. However, I couldn't help but notice the receptionist's demeanor, which stood in stark contrast to the rest of the team. Her attitude came across as rather brusque and unwelcoming. Perhaps she was dealing with personal issues that day, but it did slightly dampen an otherwise positive experience. Despite this minor hiccup, the overall service and speed of the vaccination process were commendable.

Efficient service with helpful staff

I experienced exceptional efficiency during my visit. The staff went above and beyond, demonstrating remarkable helpfulness throughout my entire interaction. Their attentiveness and willingness to assist made a significant positive impact on my overall experience.

Covid vaccination experience: Quick but unsanitary

I recently visited a vaccination center for my COVID-19 shot. While the queue was substantial, it progressed at a surprisingly brisk pace. However, I couldn't help but notice a concerning detail: the staff member responsible for temperature checks wasn't adhering to proper sanitization protocols. She moved swiftly from one person to the next, touching foreheads with the thermometer without disinfecting it between uses. This oversight left me feeling uneasy about the overall hygiene standards at the facility, despite the otherwise efficient process.

Prompt medical assistance via online service

I recently tried out this online medical service and was pleasantly surprised by their responsiveness. Initially, I scheduled a callback for a few days later since my issue wasn't urgent. However, when my condition unexpectedly worsened overnight, I decided to contact them early the next morning around 8 AM. To my relief, they promptly arranged a consultation with a physician within the hour. The doctor provided a clear explanation of my symptoms and efficiently prescribed medication, which was ready for pickup that same afternoon. Their quick turnaround and attentive care definitely exceeded my expectations.