Nelson Medical Practice (Yarnspinners Primary Health Care Centre Nelson)
Poor! (51 reviews)
Poor! (51 reviews)
Patient feedback reveals significant challenges with appointment access and booking systems. Securing consultations proves difficult due to limited availability, with patients reporting repeated requests to call back at specific times and persistent obstacles to scheduling. Phone communication presents a major barrier, with extended waiting times for calls and inconsistent responsiveness from reception staff. Medication delivery and pharmacy communication also emerge as concerns, with delays extending beyond expected timeframes and notification systems failing to alert patients when prescriptions are ready.
Where appointments are successfully obtained, care experiences are generally positive. Medical professionals are frequently described as competent, supportive, and attentive to patient needs. Reception staff courtesy varies considerably across feedback, with some patients noting warm and friendly greetings while others report discourteous interactions. The practice environment presents mixed impressions, with concerns about facility design including accessibility challenges, unclean areas, and limited parking availability, though some patients appreciate the convenient location and welcoming atmosphere.
Consistency in service quality remains a key issue. Patients describe frustration with registration delays, chaotic ground-level reception areas, and restrictive scheduling windows that make booking particularly challenging. These systemic barriers to access contrast with positive feedback about the actual care provided once patients reach clinical staff, suggesting the primary service gaps lie in appointment systems and communication rather than clinical competence.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals significant challenges with appointment access and booking systems. Securing consultations proves difficult due to limited availability, with patients reporting repeated requests to call back at specific times and persistent obstacles to scheduling. Phone communication presents a major barrier, with extended waiting times for calls and inconsistent responsiveness from reception staff. Medication delivery and pharmacy communication also emerge as concerns, with delays extending beyond expected timeframes and notification systems failing to alert patients when prescriptions are ready.
Where appointments are successfully obtained, care experiences are generally positive. Medical professionals are frequently described as competent, supportive, and attentive to patient needs. Reception staff courtesy varies considerably across feedback, with some patients noting warm and friendly greetings while others report discourteous interactions. The practice environment presents mixed impressions, with concerns about facility design including accessibility challenges, unclean areas, and limited parking availability, though some patients appreciate the convenient location and welcoming atmosphere.
Consistency in service quality remains a key issue. Patients describe frustration with registration delays, chaotic ground-level reception areas, and restrictive scheduling windows that make booking particularly challenging. These systemic barriers to access contrast with positive feedback about the actual care provided once patients reach clinical staff, suggesting the primary service gaps lie in appointment systems and communication rather than clinical competence.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Chris S.
3 years ago
Excellent!
Professional service with a personal touch
Highly competent and polished service.
Martin R.
3 years ago
Great!
Pharmacy texts fail to deliver reliable updates
The pharmacy's communication leaves something to be desired. I rely on them for my prescriptions and have opted into their text notification system, but their alerts are inconsistent, often failing to inform me when my medications are prepared for collection.
Afy A.
3 years ago
Bad!
Endless Registration Nightmare Leaves Customer Frustrated
Completely terrible experience. I was assured registration would be completed within a fortnight back in January, yet here we are in November, and I'm still completely absent from their system across 5 different practices!
Stephen C.
3 years ago
Excellent!
Frustrating healthcare with a silver lining
Navigating their scheduling can be a challenge, but once you secure an appointment, the experience is satisfactory.
Clive P.
3 years ago
Great!
Convenient medical care near grocery store parking
If your medical facility is located in this area, it's convenient to reach, with the option to use the parking lot at the nearby Morrisons supermarket.
Chris G.
3 years ago
Average!
Mediocre service at best minimal customer care
Apathetic employees lacking enthusiasm. Bare-bones waiting room with minimal amenities. You're simply moved through like a number. Hope you fare well.
Ang P.
3 years ago
Average!
Accessibility Fails at This Supposedly Modern Health Centre
The accessibility for individuals with disabilities at this supposedly contemporary healthcare facility is woefully subpar. Cobblestones! While they may have designated disabled parking spots, navigating the treacherous cobblestone surface is a hazardous challenge. These uneven stones pose a significant fall risk, which ironically contradicts their stated mission of preventing such incidents. The lack of practical reasoning is astounding.
Giraffe 1.
3 years ago
Bad!
Endless calls and zero healthcare help
I attempted to schedule an appointment for my daughter and was caught in an endless loop of "call back this afternoon" and "call back in the morning." After repeatedly explaining the urgency of our situation, I was told to keep trying because they manage over 13,000 patients. I contacted 101, who advised me to take her to a doctor, and a paramedic referred the case, promising a callback before 6 PM - otherwise, I should ring back. Predictably, no call came through, forcing me to contact 101 again. They suggested referring me to out-of-hours primary care. I'm utterly astounded by how dramatically this medical practice has deteriorated, especially given their ridiculous sign claiming they're accepting new patients! It's absurd - they can't even adequately manage their existing patient load!!
Graham D.
3 years ago
Average!
Parking nightmare in the worst location
Absolutely dreadful when it comes to finding a parking spot.
Matthew S.
3 years ago
Great!
Smooth healthcare experience with friendly staff
Warm and friendly greeting by the front desk staff, which stands out compared to nearby establishments. They provided clear information and I was seen promptly without any delays for my scheduled visit.
Sir L.
3 years ago
Bad!
Incompetent healthcare nightmare of frustration and neglect
This establishment is an absolute travesty, operating like a closed-off private enterprise controlled by a select few who seem untouchable. I've been repeatedly blocked from accessing the reception area, with staff constantly claiming the doctor is too busy (yet when you arrive, the place is empty). Appointment requests are systematically denied, with the standard response always being "call back tomorrow." The reception personnel are incredibly discourteous and significantly contribute to my ongoing difficulties. I've spent countless mornings starting from 8 AM being summarily rejected. Their behavior is utterly reprehensible. Update: The doctor scheduled a follow-up in two weeks, stating I need to review test results and collect my medication. However, the reception staff persistently obstruct this process, refusing appointments and prescriptions, claiming they "need to consult the doctor" while simultaneously asserting "there is no doctor available." I've now been stuck in this nightmare for two months, unable to obtain my essential medication or even communicate with my GP. This treatment is nothing short of criminal.