Nene Valley Surgery

Caring doctor who truly listened and helped

Dr. Patel provided exceptional care for my mother, Jean Mason, during her appointment. He was incredibly courteous, took his time, and genuinely listened to her concerns. Shortly after leaving the clinic, we received a text message with two hospital referral letters. We both felt thoroughly supported and deeply respected throughout the entire interaction. The receptionist was equally wonderful, making me wish Dr. Patel was my personal physician, though I'm grateful he is caring for my mum. Heartfelt thanks to the entire team.

Quick and caring flu jab service

Visited the clinic for a blood test and was informed I'd need to return the next day for a flu shot. However, the nurse offered to administer it right then to save me an extra trip. The staff's service was exceptional, with incredibly kind nurses and a welcoming reception team who remain cheerful despite their demanding workload. The doctors were equally impressive. I wholeheartedly endorse this medical practice and would enthusiastically recommend it to others.

Friendly doctors and spotless care at Nene Valley

Our entire family holds this medical practice in the absolute highest regard. Securing appointments has consistently been effortless whenever required. The physicians demonstrate exceptional professionalism, empathy, and genuine respect. The nursing staff are equally outstanding, and the administrative team is consistently supportive. While we do feel the absence of Val at the front desk, the pharmacy staff remain delightful, and the facility maintains impeccable cleanliness. Our sincere appreciation goes to Nene Valley for delivering truly superior healthcare service.

Doctors who call after hours with care

I've never encountered any issues at this medical facility, and while physicians are undoubtedly facing significant stress, they've consistently gone above and beyond by reaching out to me after typical working hours, demonstrating remarkable dedication. The nursing staff is equally impressive, displaying genuine compassion and professionalism. As previous reviewers have noted, morning telephone lines are frequently congested, and securing an appointment can feel like a lottery—a common challenge across healthcare providers. Nevertheless, I believe there's room for enhancing their communication approach to streamline patient access.

Quick and caring medical support

Every interaction has been positive. Their medication evaluation is thorough, and after a single phone call, I'm guaranteed a prompt callback or same-day appointment. The service is truly exceptional. The reception staff are equally impressive and accommodating.

Harborough fields mixed up my booking

The reception staff at Harborough Fields Surgery helped me secure a last-minute appointment when I couldn't work with Nene's scheduling. However, upon arriving at the clinic, they had absolutely no trace of my previously arranged booking. This situation was incredibly exasperating and left me thoroughly disappointed.

Impossible to see a doctor when needed

Terrible medical experience, currently facing a month-long wait to consult with my doctor. The only alternative is attempting to secure a slot by calling at 8 AM, which feels like a complete gamble. I absolutely would not suggest this to anyone else.

Caring team made my hospital visit better

The team here consistently provides exceptional care, with a warm and welcoming front desk, and medical professionals who are truly outstanding.

Friendly staff made my morning better

I'm thoroughly delighted with the exceptional care I received today, both from the medical staff and the physician. Your commitment to outstanding service is truly commendable. My sincere appreciation goes out to everyone involved!

Compassionate nurse saved my day

Exceptional service mixed with terrible treatment, entirely contingent on the specific staff member you encounter.

Receptionist's cold response during tough time

Completely frustrated by the receptionist's lack of sensitivity today. Their approach demonstrates a severe absence of understanding when interacting with bereaved individuals and requires immediate customer service retraining. The administrative breakdown resulted in a painfully prolonged week-long delay in obtaining a death certificate, which prevented the family from moving forward with necessary arrangements 😡. Grateful acknowledgment goes to the dispensary manager who swiftly addressed the issue with genuine empathy and kindness.

Quick help when I finally got through

When you manage to secure a booking, the service is excellent! Their communication could be significantly enhanced by implementing a queuing system rather than leaving callers in limbo with a busy signal - they should definitely consider this upgrade.

Nightmare wait at pediatric clinic

This medical facility is an absolute disaster. Just 5 minutes past their opening, and there's no doctor available for a toddler's appointment. Their phone lines are completely useless - constantly engaged, making communication impossible. You're forced to physically go to the location. This clinic is so dysfunctional that it desperately needs intervention from authorities or regulatory services. Without private insurance, you're left with nothing more than a single nurse for care. If you have any alternative, steer clear of this place for your own safety. The wait is so horrendous, you might actually perish before receiving any medical attention!!!!!

Terrible hold music and dropped call

Just past 11 minutes on hold, enduring a painfully warped background tune at 10am midweek, only to have the call abruptly disconnect. This isn't an isolated incident, but a recurring frustration.

Caring team makes all the difference

I've been a long-time patient at this medical practice and I'm consistently impressed by every single aspect of their service. From the welcoming reception team to the compassionate nurses, skilled doctors, and efficient pharmacy staff, everyone contributes to making this an exceptional healthcare facility. I want to express my sincere gratitude to all the staff for their dedication and outstanding work.

Rude staff and busy phone lines

Someone urgently needs to diagnose the critical condition of this medical practice. Following a lengthy period of association with Nene Valley Surgery, I am now ready to part ways. The reception staff demonstrate an unacceptable attitude, displaying arrogance, offensiveness, and a complete lack of empathy towards patients. Telephone communication is consistently problematic, with calls either going unanswered or perpetually encountering busy signals. The physicians (when accessible) appear overly dependent on nurses to manage their patient load. What was previously a highly regarded local medical facility has now deteriorated to a point of near collapse, desperately requiring comprehensive restructuring. I recommend seeking alternative healthcare providers, as I myself intend to do.

Terrible online clinic with zero support

It's impossible to connect with a physician or schedule a consultation. They demonstrate zero commitment to providing assistance or acting responsibly.

Frustrating wait on the phone line

Impossible to schedule anything here. The appointment line is perpetually unavailable, even when they claim it'll be open at 8:00. Frustrating and completely unhelpful.

Terrible front desk killed my patience

Absolutely terrible customer service from the front desk staff, who were incredibly disrespectful. Scheduling an appointment here is a nightmare, with no availability and zero flexibility.

Not worth the trouble or money

This product is just okay. Nothing special, but it gets the job done without any major issues. Not something I'm particularly excited about, but not terrible either. It meets basic expectations without standing out in any significant way.